NAB introduces virtual chatbot bankers for small businesses
Article by Ben Tosi
Small business owners could soon be interacting with NAB’s Aussie-first virtual chatbot bankers, as the bank continues to cut the time customers spend on tedious admin tasks.
The virtual chatbots, which launched today, are trained to recognise over 13,000 variations of 200 commonly asked customer questions surrounding the servicing of business accounts.
According to NAB research, two thirds of customers say that administrative tasks take a lot of effort and 75% of customers say virtual banking would be highly desirable feature.
“When they have a question about their banking, our virtual banker is there to help solve it 24 hours a day, seven days a week; it’s a simple and seamless on-the-go experience,” said NAB Chief Operating Officer Antony Cahill.
If the banking chatbot can’t answer your question it isn’t the end of the world, NAB customers will then be forwarded to a human banker who will be able to help out in a more traditional manner.
The virtual banking pilot which is now live and available 24/7 online, is the newest feature in a string of business banking initiatives from the Big Four provider.
“We’re working hard to make banking an easy and supportive experience for our customers and technology like this helps save business customers critical time,” said Cahill.
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