Amex’s response to COVID-19 about travel bookings, credits and complimentary flights
One of the many Aussies that own an Amex credit card for the travel benefits? Here’s what you need to know about the company’s latest response to COVID-19.
Yesterday, American Express implemented a bunch of initiatives to help their customers across Australia and New Zealand whose travel plans have been affected by the international pandemic.
For Aussies that have booked travel over the next few months, Amex has outlined exactly what you should do in order to increase your chance of receiving a refund or travel credit.
Here’s a breakdown of the information the popular credit card provider released:
Pre-booked Travel
For travel scheduled for the next three days, and that was booked through American Express Travel, Amex has advised that card members should take one of the following steps:
- American Express Online bookings: contact the Amex Online Support Team on 1300 303 877 (Monday to Friday between 7am and 6pm)
- Platinum Charge Card Travel bookings (not including online): contact Amex Platinum Travel Team by calling the number on the back of your card and choose Option 1. (Monday to Sunday between 7am and 7pm)
- Centurion Charge Card Travel bookings: contact dedicated Relationship Manager.
For travel NOT booked via American Express Travel, Amex suggests that customers should head to the merchant’s website and contact them directly. However, if that merchant goes into administration, Amex cardholders can set up a dispute on their Online Account - simply select the transaction and click on “Have a question about this charge” then follow the prompts.
Travel Credits
Got Travel Credits? American Express has you covered.
If customers haven’t redeemed their American Express Travel Credits (which expire between 1 February 2020 and 30 June 2020), Amex is extending the expiry date to the end of the year, 31 December 2020.
The extensions will be placed automatically, and the expiry date will be updated in the next six to ten weeks and be visible in their Online Account.
Just remember, the terms and conditions of the Amex Travel Credits remain the same despite the extended expiry dates. For example, customers can still book a trip up to ten months in advance.
Complimentary Flights (Velocity Platinum Card)
One of the bonus features of the American Express Velocity Platinum card is that customers receive two complimentary domestic flights every year.
The good news for Velocity Platinum customers is that the validity of these complimentary flights is being extended to 31 December 2020, as long as they were due to expire between 1 February 2020 and 30 June 2020. (Just like Travel Credits)
Again, there is no requirement to contact American Express as they will automatically update the new expiry date on the flight. Customers can redeem their flights through Velocity Frequent Flyer whenever they wish.
NOTE: As the Coronavirus crisis evolves, American Express will update its customers if any more changes are made across their product range. So, to keep up to date, watch this space as new developments are unveiled.
RELATED ARTICLE: Qantas limits number of items Frequent Flyers can redeem at online rewards store
Want to find out more about what’s being done to help your finances in response to Coronavirus? Check out our in depth guide for everything you need to know.
Rewards Credit Cards 2020 - last updated 13 October 2024
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Apply By 14 Jan 2025
American Express Qantas Ultimate Card
Qantas Frequent Flyer
$450
50,000
1.25 points up to 100,000 points/year, then
1 point uncappedReceive 50,000 bonus Qantas Points when you apply online by 14 January 2025, are approved, and spend $3,000 on eligible purchases on your new Qantas American Express Ultimate Card within the first 3 months of your approval date. T&Cs apply. Available for new American Express Card Members only.
CompareCompareQantas Ultimate Card
Receive 50,000 bonus Qantas Points when you apply online by 14 January 2025, are approved, and spend $3,000 on eligible purchases on your new Qantas American Express Ultimate Card within the first 3 months of your approval date. T&Cs apply. Available for new American Express Card Members only.
- Rewards program
- Qantas Frequent Flyer
- Annual fee
- $450
- Bonus points
- 50,000
- Earn rate per $1
- 1.25 points up to 100,000 points/year, then
1 point uncapped
- Intro rate
- -
- Ongoing Purchase rate
- 23.99% p.a.
- Balance transfer rate
- No current offer
- Cash advance
- -
- Interest free days on purchases
- 44
- Foreign exchange
- 3.00%
- Late payment
- $30.00
- Points earning
- 1.25 points per dollar on Amex, up to 100000 points per year, then
1 point per dollar on Amex, uncapped
- Reward point expiry
- Never
- Bonus points
- 50,000
- Sydney to Melbourne
- 8000.0
- Sydney to London
- 110400.0
- $100 Gift card
- 20010.0
- Card Benefits
- Account alerts by SMS,
Card Purchase Cover ,
Travel Inconvenience Cover
- Rewards Bonus Points
- 1.25 points per dollar on everyday purchases. Earn 0.5 Qantas Points per $1 spent at government bodies, earn 2.25 Qantas Points per $1 spend on selected Qantas products and services.Exclusions apply. After a total of 100,000 Qantas Points is earned in a calendar year, the everyday earn rate will change from 1.25 to 1 Qantas Points per $1 spent.*
Read our Mozo Review to learn more about the American Express Qantas Ultimate Card
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G&C Mutual Bank Platinum Visa Credit Card
Qantas Frequent Flyer
$299
30,000
1 point up to 20,000 points/month
Receive 50,000 bonus Qantas Points when you apply, are approved, and spend $5,000 on eligible purchases on your new G&C Mutual Bank Platinum Visa Credit Card within 90 days. T&Cs apply. Available to new G&C Mutual Bank Card Members only. Earn 10,000 bonus Qantas Points annually. T&Cs apply. Access Platinum Visa Concierge. Add an additional cardholder at no extra cost.
CompareComparePlatinum Visa Credit Card
Receive 50,000 bonus Qantas Points when you apply, are approved, and spend $5,000 on eligible purchases on your new G&C Mutual Bank Platinum Visa Credit Card within 90 days. T&Cs apply. Available to new G&C Mutual Bank Card Members only. Earn 10,000 bonus Qantas Points annually. T&Cs apply. Access Platinum Visa Concierge. Add an additional cardholder at no extra cost.
- Rewards program
- Qantas Frequent Flyer
- Annual fee
- $299
- Bonus points
- 30,000
- Earn rate per $1
- 1 point up to 20,000 points/month
- Intro rate
- -
- Ongoing Purchase rate
- 19.99% p.a.
- Balance transfer rate
- No current offer
- Cash advance
- 21.99% p.a.
- Interest free days on purchases
- 50
- Foreign exchange
- 3.00%
- Late payment
- $15.00
- Points earning
- 1 point per dollar on Visa, up to 20000 points per month
- Reward point expiry
- Never
- Bonus points
- 30,000
- Sydney to Melbourne
- 8000.0
- Sydney to London
- 110400.0
- $100 Gift card
- 20010.0
- Card Benefits
- Concierge
- Rewards Bonus Points
- 1 bonus point per dollar on eligible Qantas products and services.
Read our Mozo Review to learn more about the G&C Mutual Bank Platinum Visa Credit Card
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NAB Qantas Rewards Premium Card
Qantas Frequent Flyer
$295 $195 in the first year
70,000
0.66 points up to $3,000/month, then
0.33 points up to $6,000/month70,000 Bonus Qantas Points. Offer applies to a new NAB Qantas Rewards Premium Card when you spend $2,000 on everyday purchases within 60 days.
CompareCompareQantas Rewards Premium Card
70,000 Bonus Qantas Points. Offer applies to a new NAB Qantas Rewards Premium Card when you spend $2,000 on everyday purchases within 60 days.
- Rewards program
- Qantas Frequent Flyer
- Annual fee
- $295 $195 in the first year
- Bonus points
- 70,000
- Earn rate per $1
- 0.66 points up to $3,000/month, then
0.33 points up to $6,000/month
- Intro rate
- -
- Ongoing Purchase rate
- 20.99% p.a.
- Balance transfer rate
- 0% p.a. for 12 months and then 21.74% p.a. (3.00% balance transfer fee)
- Cash advance
- 21.74% p.a.
- Interest free days on purchases
- 44
- Foreign exchange
- 3.00%
- Late payment
- $15.00
- Points earning
- 0.66 points per dollar on Visa, up to $3,000 per month, then
0.33 points per dollar on Visa, up to $6,000 per month
- Reward point expiry
- Never
- Bonus points
- 70,000
- Sydney to Melbourne
- 8000.0
- Sydney to London
- 110400.0
- $100 Gift card
- 20010.0
- Card Benefits
- Concierge,
Travel Insurance,
Extended Warranty,
Purchase Protection,
Rental Vehicle Excess in Australia Insurance
- Rewards Bonus Points
- Bonus points on selected Qantas products and services, including eligible Qantas flights.
Read our Mozo Review to learn more about the NAB Qantas Rewards Premium Card
-
American Express Qantas Premium Card
Qantas Frequent Flyer
$249
20,000
1 point uncapped
Receive 20,000 bonus Qantas Points when you apply, are approved, and spend $3,000 on eligible purchases on your new Qantas American Express Premium Card within 3 months of Card Membership. T&C’s apply. Available to new American Express Card Members only.
CompareCompareQantas Premium Card
Receive 20,000 bonus Qantas Points when you apply, are approved, and spend $3,000 on eligible purchases on your new Qantas American Express Premium Card within 3 months of Card Membership. T&C’s apply. Available to new American Express Card Members only.
- Rewards program
- Qantas Frequent Flyer
- Annual fee
- $249
- Bonus points
- 20,000
- Earn rate per $1
- 1 point uncapped
- Intro rate
- -
- Ongoing Purchase rate
- 23.99% p.a.
- Balance transfer rate
- No current offer
- Cash advance
- -
- Interest free days on purchases
- 44
- Foreign exchange
- 3.00%
- Late payment
- $30.00
- Points earning
- 1 point per dollar on Amex, uncapped
- Reward point expiry
- Never
- Bonus points
- 20,000
- Sydney to Melbourne
- 8000.0
- Sydney to London
- 110400.0
- $100 Gift card
- 20010.0
- Card Benefits
- Account alerts by SMS,
Card Purchase Cover ,
Travel Inconvenience Cover
- Rewards Bonus Points
- Earn 0.5 Qantas Points per $1 spent at government bodies, earn 2 Qantas Points per $1 spend on selected Qantas products and services.
Read our Mozo Review to learn more about the American Express Qantas Premium Card
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NAB Rewards Signature Card
NAB Rewards
$295 $145 in the first year
180,000
1.25 points uncapped
Earn 100,000 bonus points when you spend $3,000 on everyday purchases within the first 60 days of account opening and 40,000 bonus points when you keep your card for over 12 months (T&Cs apply). Enjoy a reduced annual card fee (from $295 to $195) for the first year. Up to 44 Interest free days on purchases (T&Cs apply). $15,000 minimum credit limit. 0% p.a. on standard balance transfer (BT) rate for 12 months (3% BT fee applies).
CompareCompareRewards Signature Card
Earn 100,000 bonus points when you spend $3,000 on everyday purchases within the first 60 days of account opening and 40,000 bonus points when you keep your card for over 12 months (T&Cs apply). Enjoy a reduced annual card fee (from $295 to $195) for the first year. Up to 44 Interest free days on purchases (T&Cs apply). $15,000 minimum credit limit. 0% p.a. on standard balance transfer (BT) rate for 12 months (3% BT fee applies).
- Rewards program
- NAB Rewards
- Annual fee
- $295 $145 in the first year
- Bonus points
- 180,000
- Earn rate per $1
- 1.25 points uncapped
- Intro rate
- -
- Ongoing Purchase rate
- 20.99% p.a.
- Balance transfer rate
- 0% p.a. for 12 months and then 21.74% p.a. (3.00% balance transfer fee)
- Cash advance
- 21.74% p.a.
- Interest free days on purchases
- 44
- Foreign exchange
- 3.00%
- Late payment
- $15.00
- Points earning
- 1.25 points per dollar on Visa, uncapped
- Reward point expiry
- 36 months
- Bonus points
- 180,000
- Sydney to Melbourne
- 15600.0
- Sydney to London
- 239200.0
- $100 Gift card
- 20410.0
- Card Benefits
- Concierge,
Travel Insurance,
Extended Warranty,
Purchase Protection,
Rental Vehicle Excess in Australia Insurance
- Rewards Bonus Points
- -
Read our Mozo Review to learn more about the NAB Rewards Signature Card
-
American Express Qantas Discovery Card
Qantas Frequent Flyer
$0
No current offer
0.75 points uncapped
Earn 1.75 Qantas Points on eligible Qantas products and services per $1 spent (T&Cs apply). Enjoy $0 Annual Card Fee. Get the security of Card Refund and Purchase Cover. Up to four additional Cards at no extra fee. Redeem your points for Classic Flight Rewards (T&Cs apply).
CompareCompareQantas Discovery Card
Earn 1.75 Qantas Points on eligible Qantas products and services per $1 spent (T&Cs apply). Enjoy $0 Annual Card Fee. Get the security of Card Refund and Purchase Cover. Up to four additional Cards at no extra fee. Redeem your points for Classic Flight Rewards (T&Cs apply).
- Rewards program
- Qantas Frequent Flyer
- Annual fee
- $0
- Bonus points
- No current offer
- Earn rate per $1
- 0.75 points uncapped
- Intro rate
- -
- Ongoing Purchase rate
- 23.99% p.a.
- Balance transfer rate
- No current offer
- Cash advance
- -
- Interest free days on purchases
- 44
- Foreign exchange
- 3.00%
- Late payment
- $30.00
- Points earning
- 0.75 points per dollar on Amex, uncapped
- Reward point expiry
- Never
- Bonus points
- No current offer
- Sydney to Melbourne
- 8000.0
- Sydney to London
- 110400.0
- $100 Gift card
- 20010.0
- Card Benefits
- Account alerts by SMS,
Card Purchase Cover
- Rewards Bonus Points
- Earn 0.5 Qantas Points per $1 spent at government bodies, earn 1.75 Qantas Points per $1 spend on selected Qantas products and services.
Read our Mozo Review to learn more about the American Express Qantas Discovery Card
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