Qantas refund: What happens if I paid for my flight with points?

Qantas customers around the country are breathing a sigh of relief after the airline announced it’ll refund cancelled flights. 

But what happens if you paid for your flight using Qantas Frequent Flyer Points? 

Well, you are entitled to this same refund, it just works a little differently. 

For cancellations on or before October 31, 2020 

Customers that have a Classic Flight Reward booking (meaning you paid with Qantas Points) can cancel their trip and receive a full refund of Qantas Points used. You will also be reimbursed for any taxes, fees and carrier charges. 

Qantas will also waive the cancellation fee, just as long as passengers cancel their flight before October 31 this year. 

Bear in mind, this fee waiver applies to bookings that are Classic Flight Rewards only. If your itinerary is a combination of a Classic Flight Reward and a non-Classic Flight Rewards fare, the fee is not waived. 

For additional information on Classic Flight Rewards conditions, head to the Qantas website. 

For cancellations after October 31, 2020

If you opt to wait and cancel your flight after October 31, you’ll have to adhere to Qantas’ standard fare rules. 

While the total Qantas Points used along with any taxes, fees and carrier charges will be refunded, Qantas may slap you with some cancellation charges. 

On the other hand, if it is Qantas that cancels your flight (and not you), you won’t face these fees. 

Is it still worth using points for flights in 2020? 

There’s no doubt that redeeming points for flights is a savvy way to get value for your earnings. But with minimal flights operating at the moment, 2020 may not be the right time to redeem. 

Instead, you could turn your attention into making the rest of this year all about accumulating points so you can use them down the track.  

“The truth is that international travel isn’t around the corner for Aussies, so redeeming points for flights doesn’t really make sense at the moment,” Mozo Director, Kirsty Lamont said. 

“But for those credit card customers that earn rewards points for their everyday spending, and pay down their balance month-on-month, keeping up that habit is a great way to plump up your points stash for later on.”

RELATED ARTICLE: Credit card rewards: Why now could be time to rack up points

Looking to plump up your frequent flyer points stash for when international travel returns? Check out these great rewards credit card options below or jump over to our comparison tool!

Rewards Credit Cards 2020 - last updated 17 April 2024

Search promoted rewards credit cards below or do a full Mozo database search. Advertiser disclosure
  • Apply By 28 May 2024
    American Express Qantas Ultimate Card

    Qantas Frequent Flyer



    1.25 points up to 100,000 points/year, then
    1 point uncapped

    Receive 60,000 Bonus Qantas Rewards Points when you apply online by 28 May 2024, are approved, and spend $3,000 on your new Card within the first 3 months. T&Cs apply. Available for New American Express Card Members only.

  • G&C Mutual Bank Platinum Visa Credit Card

    Qantas Frequent Flyer



    1 point up to 20,000 points/month

    Receive 50,000 bonus Qantas Points when you apply, are approved, and spend $5,000 on eligible purchases on your new G&C Mutual Bank Platinum Visa Credit Card within 90 days. T&Cs apply. Available to new G&C Mutual Bank Card Members only. Earn 10,000 bonus Qantas Points annually. T&Cs apply. Access Platinum Visa Concierge. Add an additional cardholder at no extra cost.

  • NAB Qantas Rewards Premium Card

    Qantas Frequent Flyer

    $250 $150 in the first year


    0.66 points up to $3,000/month, then
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    70,000 Bonus Qantas Points. Offer applies to a new NAB Qantas Rewards Premium Card when you spend $2,000 on everyday purchases within 60 days.

  • American Express Qantas Premium Card

    Qantas Frequent Flyer



    1 point uncapped

    Receive 20,000 bonus Qantas Points when you apply, are approved, and spend $3,000 on eligible purchases on your new Qantas American Express Premium Card within 3 months of Card Membership. T&C’s apply. Available to new American Express Card Members only.

  • NAB Rewards Signature Card

    NAB Rewards

    $295 $145 in the first year


    1.25 points uncapped

    Earn 100,000 bonus points when you spend $3,000 on everyday purchases within the first 60 days of account opening and 40,000 bonus points when you keep your card for over 12 months (T&Cs apply). Enjoy a reduced annual card fee (from $295 to $195) for the first year. Up to 44 Interest free days on purchases (T&Cs apply). $15,000 minimum credit limit. 0% p.a. on standard balance transfer (BT) rate for 12 months (3% BT fee applies).

  • American Express Qantas Discovery Card

    Qantas Frequent Flyer


    No current offer

    0.75 points uncapped

    Earn 1.75 Qantas Points on eligible Qantas products and services per $1 spent (T&Cs apply). Enjoy $0 Annual Card Fee. Get the security of Card Refund and Purchase Cover. Up to four additional Cards at no extra fee. Redeem your points for Classic Flight Rewards (T&Cs apply).


^See information about the Mozo Experts Choice Rewards Credit Card Awards

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