Qantas refund: What happens if I paid for my flight with points?

By Polly Fleeting ·

Qantas customers around the country are breathing a sigh of relief after the airline announced it’ll refund cancelled flights. 

But what happens if you paid for your flight using Qantas Frequent Flyer Points? 

Well, you are entitled to this same refund, it just works a little differently. 

For cancellations on or before October 31, 2020 

Customers that have a Classic Flight Reward booking (meaning you paid with Qantas Points) can cancel their trip and receive a full refund of Qantas Points used. You will also be reimbursed for any taxes, fees and carrier charges. 

Qantas will also waive the cancellation fee, just as long as passengers cancel their flight before October 31 this year. 

Bear in mind, this fee waiver applies to bookings that are Classic Flight Rewards only. If your itinerary is a combination of a Classic Flight Reward and a non-Classic Flight Rewards fare, the fee is not waived. 

For additional information on Classic Flight Rewards conditions, head to the Qantas website. 

For cancellations after October 31, 2020

If you opt to wait and cancel your flight after October 31, you’ll have to adhere to Qantas’ standard fare rules. 

While the total Qantas Points used along with any taxes, fees and carrier charges will be refunded, Qantas may slap you with some cancellation charges. 

On the other hand, if it is Qantas that cancels your flight (and not you), you won’t face these fees. 

Is it still worth using points for flights in 2020? 

There’s no doubt that redeeming points for flights is a savvy way to get value for your earnings. But with minimal flights operating at the moment, 2020 may not be the right time to redeem. 

Instead, you could turn your attention into making the rest of this year all about accumulating points so you can use them down the track.  

“The truth is that international travel isn’t around the corner for Aussies, so redeeming points for flights doesn’t really make sense at the moment,” Mozo Director, Kirsty Lamont said. 

“But for those credit card customers that earn rewards points for their everyday spending, and pay down their balance month-on-month, keeping up that habit is a great way to plump up your points stash for later on.”

RELATED ARTICLE: Credit card rewards: Why now could be time to rack up points

Looking to plump up your frequent flyer points stash for when international travel returns? Check out these great rewards credit card options below or jump over to our comparison tool!

Rewards Credit Cards 2020 - last updated December 04, 2020

Search promoted rewards credit cards below or do a full Mozo database search. Advertiser disclosure.

  • Thumbnail icon for American Express
    mozo-experts-choice-2020
    American Express Qantas Discovery Card

    Qantas Frequent Flyer

    $0

    No current offer

    0.75 points uncapped

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  • Thumbnail icon for Bankwest
    Bankwest Qantas Platinum Mastercard

    Qantas Frequent Flyer

    $160

    30,000

    0.75 points up to $2,500/month, then
    0.3 points uncapped

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  • Thumbnail icon for St.George
    St.George Amplify Platinum

    Qantas Frequent Flyer

    $99

    70,000

    0.5 points uncapped

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  • Thumbnail icon for Suncorp
    Suncorp Clear Options Platinum

    Suncorp Rewards

    $129

    100,000

    1.25 points uncapped

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  • Thumbnail icon for Bank of Melbourne
    Bank of Melbourne Amplify Platinum

    Amplify Rewards

    $99 $0 in the first year

    No current offer

    1 point uncapped

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    Details
  • Thumbnail icon for American Express
    mozo-experts-choice-2020
    American Express Velocity Escape Card

    Velocity Frequent Flyer

    $0

    No current offer

    0.75 points uncapped

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    Details

^See information about the Mozo Experts Choice Rewards Credit Cards Awards

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