Qantas refund: What happens if I paid for my flight with points?

Qantas customers around the country are breathing a sigh of relief after the airline announced it’ll refund cancelled flights. 

But what happens if you paid for your flight using Qantas Frequent Flyer Points? 

Well, you are entitled to this same refund, it just works a little differently. 

For cancellations on or before October 31, 2020 

Customers that have a Classic Flight Reward booking (meaning you paid with Qantas Points) can cancel their trip and receive a full refund of Qantas Points used. You will also be reimbursed for any taxes, fees and carrier charges. 

Qantas will also waive the cancellation fee, just as long as passengers cancel their flight before October 31 this year. 

Bear in mind, this fee waiver applies to bookings that are Classic Flight Rewards only. If your itinerary is a combination of a Classic Flight Reward and a non-Classic Flight Rewards fare, the fee is not waived. 

For additional information on Classic Flight Rewards conditions, head to the Qantas website. 

For cancellations after October 31, 2020

If you opt to wait and cancel your flight after October 31, you’ll have to adhere to Qantas’ standard fare rules. 

While the total Qantas Points used along with any taxes, fees and carrier charges will be refunded, Qantas may slap you with some cancellation charges. 

On the other hand, if it is Qantas that cancels your flight (and not you), you won’t face these fees. 

Is it still worth using points for flights in 2020? 

There’s no doubt that redeeming points for flights is a savvy way to get value for your earnings. But with minimal flights operating at the moment, 2020 may not be the right time to redeem. 

Instead, you could turn your attention into making the rest of this year all about accumulating points so you can use them down the track.  

“The truth is that international travel isn’t around the corner for Aussies, so redeeming points for flights doesn’t really make sense at the moment,” Mozo Director, Kirsty Lamont said. 

“But for those credit card customers that earn rewards points for their everyday spending, and pay down their balance month-on-month, keeping up that habit is a great way to plump up your points stash for later on.”

RELATED ARTICLE: Credit card rewards: Why now could be time to rack up points

Looking to plump up your frequent flyer points stash for when international travel returns? Check out these great rewards credit card options below or jump over to our comparison tool!

Rewards Credit Cards 2020 - last updated 29 November 2021

Search promoted rewards credit cards below or do a full Mozo database search. Advertiser disclosure
  • Apply By 24 Feb 2022
    Altitude Black
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    Annual fee
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    NABs fastest way to earn Qantas Points. 110,000 bonus Qantas Points when you spend $3,000 on everyday purchases within 60 days of account opening and keep the card open for 12 months. Access to 6 complimentary insurances when you make eligible purchases.

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    Explorer® Credit Card
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    $395
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    Receive 240,000 Bonus Membership Rewards Points when you apply online by 30 November 2021, are approved and spend $3,000 on your new Card within the first 3 months. T&Cs apply. New Card Members only.

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    Velocity Platinum Card
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    Receive 120,000 bonus Velocity Points and 120 Status Credits when you apply online by 13 December 2021, are approved and spend $4,500 on your new Card within the first 3 months. New Card Members Only. Enjoy a complimentary domestic return flight with Virgin Australia to selected cities, each year after your first card spend.

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    Altitude Platinum
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    Annual fee
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    Qantas Frequent Flyer
    $200 $99 in the first year
    75,000
    0.5 points uncapped

    Earn up to 75,000 bonus Qantas Points ($4k min. spend in the first 90 days on eligible purchases). 0% p.a. for 24 months on balance transfers requested at card application. 1% BT fee applies. $49 First Year Annual fee and Rewards fee. New cards only. Offer ends February 24th 2022. T&C's and exclusions apply.

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  • Qantas Rewards Premium Card
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    Annual fee
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    Qantas Frequent Flyer
    $250
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    65,000 bonus Qantas Points when you spend $2,500 within 60 days (T&Cs apply).

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  • Apply By 24 Feb 2022
    Amplify Qantas Platinum
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    Annual fee
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    $99
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    Earn 60,000 bonus Qantas Points (min $3,000 spend in the first 3 months). New cards only, Eligibility criteria and T&Cs apply. Offer ends February 24 2022.

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  • Amplify Qantas Signature
    Rewards program
    Annual fee
    Bonus points
    Earn rate per $1
    Qantas Frequent Flyer
    $279
    90,000
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    Earn 90,000 bonus Qantas Points - when you spend $6,000 on eligible purchases within 90 days of card approval (T&Cs apply)

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  • Rewards Platinum Card
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    NAB Rewards
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  • Apply By 24 Feb 2022
    Amplify Rewards Platinum
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    Qantas Frequent Flyer
    $99
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    Earn 60,000 bonus Qantas Points (min $3,000 spend in the first 3 months). 0% Balance Transfer for 24 months (1% BT fee). New cards only, Eligibility criteria and T&Cs apply. Offer ends February 24th 2022.

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    Altitude Platinum
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    Altitude Rewards
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    130,000
    1 point uncapped

    Earn up to 130,000 bonus Altitude Points ($3k min. spend in the first 90 days on eligible purchases). 0% p.a. for 24 months on balance transfers requested at card application. 1% BT fee applies (rate reverts to the variable cash advance rate after). Discounted annual card fee of $49 for the first year ($150 thereafter). New Cards only. Offer ends February 24th 2022. T&C's and exclusions apply.

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    American Express Card
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    Membership Rewards
    $99
    50,000
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    Earn 50,000 Membership Rewards Points or 25,000 Qantas Points when you apply online by 9 February 2022, are approved and spend $1,500 at locations excluding David Jones on your new Card within the first three months. Plus, enjoy 0% p.a. on purchases for 12 months. Available to new David Jones American Express Card Members only.

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  • Qantas Premium Card
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    Annual fee
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    Qantas Frequent Flyer
    $249
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    Receive 30,000 bonus Qantas Points when you apply online, are approved and spend $3,000 on your new Card within the first 3 months. T&Cs apply. New Card Members only. Credit Card Provider of the Year in the Mozo Experts Choice Awards 2020^.

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    Platinum Edge Credit Card
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    $195
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    Amplify Rewards Platinum
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    130,000 bonus Amplify Points (min $3,000 spend within 90 days. 0% p.a. for 24 months on balance transfers requested at card application (1% BT fee). New cards only, Eligibility criteria and T&Cs apply. Offer ends February 24th 2022.

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^See information about the Mozo Experts Choice Credit Card Awards

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