Qantas refund: What happens if I paid for my flight with points?

Qantas customers around the country are breathing a sigh of relief after the airline announced it’ll refund cancelled flights. 

But what happens if you paid for your flight using Qantas Frequent Flyer Points? 

Well, you are entitled to this same refund, it just works a little differently. 

For cancellations on or before October 31, 2020 

Customers that have a Classic Flight Reward booking (meaning you paid with Qantas Points) can cancel their trip and receive a full refund of Qantas Points used. You will also be reimbursed for any taxes, fees and carrier charges. 

Qantas will also waive the cancellation fee, just as long as passengers cancel their flight before October 31 this year. 

Bear in mind, this fee waiver applies to bookings that are Classic Flight Rewards only. If your itinerary is a combination of a Classic Flight Reward and a non-Classic Flight Rewards fare, the fee is not waived. 

For additional information on Classic Flight Rewards conditions, head to the Qantas website. 

For cancellations after October 31, 2020

If you opt to wait and cancel your flight after October 31, you’ll have to adhere to Qantas’ standard fare rules. 

While the total Qantas Points used along with any taxes, fees and carrier charges will be refunded, Qantas may slap you with some cancellation charges. 

On the other hand, if it is Qantas that cancels your flight (and not you), you won’t face these fees. 

Is it still worth using points for flights in 2020? 

There’s no doubt that redeeming points for flights is a savvy way to get value for your earnings. But with minimal flights operating at the moment, 2020 may not be the right time to redeem. 

Instead, you could turn your attention into making the rest of this year all about accumulating points so you can use them down the track.  

“The truth is that international travel isn’t around the corner for Aussies, so redeeming points for flights doesn’t really make sense at the moment,” Mozo Director, Kirsty Lamont said. 

“But for those credit card customers that earn rewards points for their everyday spending, and pay down their balance month-on-month, keeping up that habit is a great way to plump up your points stash for later on.”

RELATED ARTICLE: Credit card rewards: Why now could be time to rack up points

Looking to plump up your frequent flyer points stash for when international travel returns? Check out these great rewards credit card options below or jump over to our comparison tool!

Rewards Credit Cards 2020 - rates updated daily

Search promoted rewards credit cards below or do a full Mozo database search. Advertiser disclosure.
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    Kogan Money Black Card

    Kogan Money Black Card has no annual fee and no cap or expiry date on points. It comes with a 55 interest free days on purchases and a 0% balance transfer rate for the first 12 months. Earn up to $400 in Kogan.com Credit, $50 Credit on first eligible spend in 30 days and $350 Credit when you spend $1,500 on eligible purchases in 90 days from card approval.

    Rewards program
    Annual fee
    Bonus points
    Earn rate per $1
    Kogan Rewards Points
    $0
    No current offer
    1 point uncapped
    Go to site
    Details
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    American Express Qantas Ultimate Card

    Receive 55,000 bonus Qantas Points when you apply, are approved, and meet the minimum spend criteria of $3,000 in the first 3 months. T&Cs apply. Available to new Card Members only.

    Rewards program
    Annual fee
    Bonus points
    Earn rate per $1
    Qantas Frequent Flyer
    $450
    55,000
    1.25 points uncapped
    Go to site
    Details
  • placeholder
    NAB Qantas Rewards Signature Card

    NABs fastest way to earn Qantas Points. 110,000 bonus Qantas Points when you spend $3,000 on everyday purchases within 60 days of account opening and keep the card open for 12 months. Access to 6 complimentary insurances when you make eligible purchases.

    Rewards program
    Annual fee
    Bonus points
    Earn rate per $1
    Qantas Frequent Flyer
    $395 $295 in the first year
    110,000
    1 point up to $5,000/month, then
    0.5 points up to $20,000/month
    Go to site
    Details
  • placeholder
    American Express Qantas Discovery Card

    Receive up to 1.75 Qantas Points for every $1 spent on Card purchases (T&Cs apply). No annual fee for the life of the card. T&C’s apply. Mozo Experts Choice Qantas Frequent Flyer Credit Card Winner 2020.

    Rewards program
    Annual fee
    Bonus points
    Earn rate per $1
    Qantas Frequent Flyer
    $0
    No current offer
    0.75 points uncapped
    Go to site
    Details
  • Hot DealReceive a $150 credit when you spend $150 at David Jones in-store or online by 31 December 2021.
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    David Jones American Express Platinum Card

    Earn 35,000 Qantas Points when you apply online by 28 September 2021, are approved and spend $1,500 at locations excluding David Jones on your new Card within the first three months. Available to new David Jones American Express Platinum Card Members only.

    Rewards program
    Annual fee
    Bonus points
    Earn rate per $1
    Qantas Frequent Flyer
    $295
    35,000
    0.5 points uncapped
    Go to site
    Details
  • placeholder
    Westpac Altitude Platinum

    Earn up to 60,000 bonus Qantas Points ($3k min. spend in the first 90 days on eligible purchases). 0% p.a. for 18 months on balance transfers requested at card application. 1% BT fee applies. $99 + $50 Annual Qantas Rewards card fee for the first year. New cards only. Offer ends November 30th 2021. T&C's and exclusions apply.

    Rewards program
    Annual fee
    Bonus points
    Earn rate per $1
    Qantas Frequent Flyer
    $200 $149 in the first year
    60,000
    0.5 points uncapped
    Go to site
    Details

^See information about the Mozo Experts Choice Credit Card Awards

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