Qantas refund: What happens if I paid for my flight with points?

Polly Fleeting

Wednesday 24 June 2020

Qantas customers around the country are breathing a sigh of relief after the airline announced it’ll refund cancelled flights. 

Woman on her laptop holding her rewards credit card

But what happens if you paid for your flight using Qantas Frequent Flyer Points? 

Well, you are entitled to this same refund, it just works a little differently. 

For cancellations on or before October 31, 2020 

Customers that have a Classic Flight Reward booking (meaning you paid with Qantas Points) can cancel their trip and receive a full refund of Qantas Points used. You will also be reimbursed for any taxes, fees and carrier charges. 

Qantas will also waive the cancellation fee, just as long as passengers cancel their flight before October 31 this year. 

Bear in mind, this fee waiver applies to bookings that are Classic Flight Rewards only. If your itinerary is a combination of a Classic Flight Reward and a non-Classic Flight Rewards fare, the fee is not waived. 

For additional information on Classic Flight Rewards conditions, head to the Qantas website. 

For cancellations after October 31, 2020

If you opt to wait and cancel your flight after October 31, you’ll have to adhere to Qantas’ standard fare rules. 

While the total Qantas Points used along with any taxes, fees and carrier charges will be refunded, Qantas may slap you with some cancellation charges. 

On the other hand, if it is Qantas that cancels your flight (and not you), you won’t face these fees. 

Is it still worth using points for flights in 2020? 

There’s no doubt that redeeming points for flights is a savvy way to get value for your earnings. But with minimal flights operating at the moment, 2020 may not be the right time to redeem. 

Instead, you could turn your attention into making the rest of this year all about accumulating points so you can use them down the track.  

“The truth is that international travel isn’t around the corner for Aussies, so redeeming points for flights doesn’t really make sense at the moment,” Mozo Director, Kirsty Lamont said. 

“But for those credit card customers that earn rewards points for their everyday spending, and pay down their balance month-on-month, keeping up that habit is a great way to plump up your points stash for later on.”

RELATED ARTICLE: Credit card rewards: Why now could be time to rack up points

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