Qantas refund: What happens if I paid for my flight with points?

Qantas customers around the country are breathing a sigh of relief after the airline announced it’ll refund cancelled flights. 

But what happens if you paid for your flight using Qantas Frequent Flyer Points? 

Well, you are entitled to this same refund, it just works a little differently. 

For cancellations on or before October 31, 2020 

Customers that have a Classic Flight Reward booking (meaning you paid with Qantas Points) can cancel their trip and receive a full refund of Qantas Points used. You will also be reimbursed for any taxes, fees and carrier charges. 

Qantas will also waive the cancellation fee, just as long as passengers cancel their flight before October 31 this year. 

Bear in mind, this fee waiver applies to bookings that are Classic Flight Rewards only. If your itinerary is a combination of a Classic Flight Reward and a non-Classic Flight Rewards fare, the fee is not waived. 

For additional information on Classic Flight Rewards conditions, head to the Qantas website. 

For cancellations after October 31, 2020

If you opt to wait and cancel your flight after October 31, you’ll have to adhere to Qantas’ standard fare rules. 

While the total Qantas Points used along with any taxes, fees and carrier charges will be refunded, Qantas may slap you with some cancellation charges. 

On the other hand, if it is Qantas that cancels your flight (and not you), you won’t face these fees. 

Is it still worth using points for flights in 2020? 

There’s no doubt that redeeming points for flights is a savvy way to get value for your earnings. But with minimal flights operating at the moment, 2020 may not be the right time to redeem. 

Instead, you could turn your attention into making the rest of this year all about accumulating points so you can use them down the track.  

“The truth is that international travel isn’t around the corner for Aussies, so redeeming points for flights doesn’t really make sense at the moment,” Mozo Director, Kirsty Lamont said. 

“But for those credit card customers that earn rewards points for their everyday spending, and pay down their balance month-on-month, keeping up that habit is a great way to plump up your points stash for later on.”

RELATED ARTICLE: Credit card rewards: Why now could be time to rack up points

Looking to plump up your frequent flyer points stash for when international travel returns? Check out these great rewards credit card options below or jump over to our comparison tool!

Rewards Credit Cards 2020 - last updated 9 August 2022

Search promoted rewards credit cards below or do a full Mozo database search . Advertiser disclosure
  • American Express Qantas Ultimate Card
    Rewards program
    Annual fee
    Bonus points
    Earn rate per $1
    Qantas Frequent Flyer
    $450
    100,000
    1.25 points uncapped

    Earn up to 100,000 bonus Qantas Points (75,000 bonus Qantas Points when you apply online by 23 August 2022, are approved, and spend $3,000 on your new Card within the first 3 months, plus an additional 25,000 Qantas Points in your second year upon fee renewal). T&Cs apply. New Card Members only.

    Details
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    Westpac Altitude Platinum
    Rewards program
    Annual fee
    Bonus points
    Earn rate per $1
    Qantas Frequent Flyer
    $200 $99 in the first year
    70,000
    0.5 points up to $100,000/year

    Earn up to 70,000 bonus Qantas Points ($4k min. spend in the first 90 days on eligible purchases). 0% p.a. for 24 months on balance transfers requested at card application. 1% BT fee applies. $49 First Year Annual fee and Rewards fee. New cards only. T&C's and exclusions apply.

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    American Express Platinum Edge Credit Card
    Rewards program
    Annual fee
    Bonus points
    Earn rate per $1
    Membership Rewards
    $195
    30,000
    1 point uncapped

    Receive a $200 credit on your Card when you spend $200 or more at Amazon.com.au within the first 3 months plus get 30,000 Bonus Membership Rewards Points when you apply online by 31 August 2022, are approved and spend $3,000 within the first 3 months. T&Cs apply. New Card Members only.

    Details
  • American Express Qantas Premium Card
    Rewards program
    Annual fee
    Bonus points
    Earn rate per $1
    Qantas Frequent Flyer
    $249
    30,000
    1 point uncapped

    Receive 30,000 bonus Qantas Points when you apply online, are approved and spend $3,000 on your new Card within the first 3 months. T&Cs apply. New Amex Card Members only. Credit Card Provider of the Year in the Mozo Experts Choice Awards 2021^.

    Details
  • Apply By 31 Dec 2022
    St.George Amplify Qantas Platinum
    Rewards program
    Annual fee
    Bonus points
    Earn rate per $1
    Qantas Frequent Flyer
    $99
    60,000
    0.5 points up to $100,000/year

    Earn 60,000 bonus Qantas Points (min $3,000 spend in the first 3 months). New cards only, Eligibility criteria and T&Cs apply.

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  • American Express Explorer® Credit Card
    Rewards program
    Annual fee
    Bonus points
    Earn rate per $1
    Membership Rewards
    $395
    70,000
    2 points uncapped

    Receive 70,000 bonus Membership Rewards points when you apply, are approved, and spend $3,000 on your new Card within the first 3 months. T&Cs apply. New Card Members only.*

    Details

^See information about the Mozo Experts Choice Credit Card Awards

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