Your selected credit cards
Latitude Financial Services (previously known as GE Money) caters to more than 2.4 million customers offering a range of products including credit cards, personal loans and travel insurance. So, whether you’re looking for a low-fee or low- rate credit card, Latitude Financial Services offers options for everyone.
Your selected credit cards
They advertise themselves as good for travelling. There is an 'if overseas' number to call on the card. That number is only staffed Monday to Friday during business hours. I had a problem on a Friday in Iceland. Due to the time difference couldn't get onto them until Sunday night. Then I was put on hold for 15 minutes and it dropped out and I had to start again. While overseas I did not get a new sim card but just used whatsapp. They wouldn't use whatsapp or an email for verification, so I had to get a third person in Australia to relay the verification code to make to the necessary adjustment to the card. If I had not had a large stash of cash I would have been in serious trouble.
If you get this credit card you will die a death by a thousand fees. I have attempted to close my account for the past 3 months. Each time I pay the balance to zero, I have put in an application to close the account and then been told they can’t close it because there is money outstanding. Basically, if you pay your balance down they will slap on more fees, making it pretty much impossible to actually get your account to zero. Even after submitting the close account application they slapped me with account keeping fees for the time period after the application was made. They will charge you $5 for a paper statement but not give you the choice to not have one. They charge you a fee to make a payment, meaning every time you pay your card down, they just add a payment processing fee. They charged me a $45 late fee because they didn’t process my payment until after the payment due date. In the past 3 months I have been slapped with over $100 in fees, despite not purchasing anything on the card in this period, despite me paying the balance in full every month, and despite me trying to close the account.
When you tell them that they call you back on that particular date . They will call you 5 days earlier. They just dont get it what you have told them . They hire these Indians who don't even understand WTH you are telling them . Whoever the manager Is gear up and do your freaking job properly and make sure you customers support team do what they are meant to do when it is already typed in the system . Is just that simple to follow . I think I can do a better job in managing staffs that will actually listen . FINALYY people out there don't ever use latitude for credit card or business loans. They DONT CARE ABOUT WHAT YOU ARE ASKING THEM TO DO .
Very easy to apply for
WILL NEVER USE OR RECOMMEND EVER AGAIN. GO MASTERCARD approval process is POOR and stress full. I have been going back and forth with my accountant trying to get an acceptable accountant letter . They don’t proved the full information on the site or application with what details are needed, if you call them you can barely make out what they are saying. I have asked during my last 3 phone calls what details are needed and everytime they have left out something. My current application has cost me $464 in accounting bills and the application has been pending approval for 4 weeks now. I was approved in 2021 as an unemployed single parent for $6000 in 10 minutes, paid off no dramas. Applying this time with a taxable income has been painful
Had my new Credit Card for 24hrs, made my 1st purchase for $103 and they blocked the card. Called them with no answer as it's a public holiday. ZERO CUSTOMER SERVICE.
Very high interest, interest free periods are good though
Easy application process and fast approval. Problem is I've constantly got transactions that are getting marked as suspicious and getting declined. Same with withdrawing a cash advance. After speaking with support twice the cash advance withdrawal issue still hasn't been fixed, ill attempt it again in an hour.
Just don't. The customer service, and being able to access the right person in a timely and convenient manner is impossible. Then everything falls apart. Constant issues with calling the right phone, being put on hold, only to be transferred to another, and another. Or phone lines are down, website not working, app difficult to get into. The moment something goes wrong, they make it difficult for you to get through to them for an amicable and timely resolution. But they are quick to put the blame on you. Not worth it.
SIX CALLS TODAY, WASTED 5AND HALF HOURS , NOT TO MENTION A SICK BABY ASWELL GREAT I have never experienced such horrible customer service then I have with Latitude. It took me 4 calls to get through not to mention been advised the wrong process. I was advised in the first point of call the rep advised to get husband to send an email added authority. The rep don't even know there is no customer email!! The call I had was place on hold 6 times ! Then I made a second call this time I was told no email, have to submit the form online then call back, so I got my husband to do then I called to follow up, the Third call rep answers then say no no no your husband has to call ( me arguing with them say why didn't you tell me that before) 4th call my husband attempted to call through back after waiting nearly an 1 he had to go back to work after already losing an hour worth of work. 5th call - so I made the 5th call out conference my husband to do it that way, the rep hung up 6th call - I got through to a rep who then advised conference calls are not accepted must only be the account. SERIOUSLY I WASTED HALF THE DAY! WHEN AT FIRST POINT OF CALL IT THE REPRESENTATIVE should OF ADVISED THIS! THIS MOST DEFINITELY COULD OF BEEN RESOLVE IN ON CALL! THIS COMPANY NOT WORTH A STAR
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