Qantas Money credit cards

Closed the account, they reopened, charged an annual fee and then ongoing late payment fees. They won't answer the phone, return emails. I do not know how to get hold of them. A complete sham organisation.

This card has high fees - which I understood when I joined. The interest rate is also huge which is why I avoid using it for credit. It has very good points earning potential however. I have had the Titanium card for 3 years and I will be getting rid of it due to dissatisfaction. Two issues (1) when you use it overseas (in UK in my case) it often prompts for a signature instead of a PIN - which is something that no one has done in Europe for many years. Most merchants (anyone under 40 years old) respond assuming the card has been declined. This experience is common and its just too much of a hassle to use in many places - So I generally use another card overseas. (2) The Australian customer service if you ever need it is just appalling, I have had two issues - one was a card fraud issue, the other was getting legitimate cancelled pending merchant charges removed. In both cases the overseas call centre staff were difficult to communicate with and fairly aggressive/argumentative. Also you had to speak to 3 or 4 different people who need to separately identify you and then give you inconsistent and incorrect information. After three years I decided that I don't need to spend $1200/year for this kind of bad treatment as a customer.

After using Qantas Money Card since 2016 successfully, I have just spent hours and hours over the last 3 months because an amount I put on, was not credited to my card. In the end, I have had a successful outcome but it was only because the Airline Advocate staff stepped in. They were recommended to me by Consumer Affairs and I have to say they were excellent. I finally had a person who listened to me and helped me have my money returned. The initial phone calls (unanswered, left on hold for 3 hours and still not answered), emails that went around in circles asking for information I had already provided, was just woeful. I can not trust Qantas Money any more. It was a highly stressful experience.

The points earn rate looks good on paper until you realise that every spend they can't figure out and characterise properly is deemed eligible. It's an absolute rort. And also, in this day and age to have a cc that doesn't support Apple/Samsung/Google Pay is a joke.

Do not get this card! I didn't get my card till 22 days after it had been approved and was not awarded the bonus points after the 90 day period, due to being 22 days behind physically able to use the card. They base the spend requirement on monthly statements that do not reflect all the transactions of that period. Terrible customer service, spoken with four separate people over a month, all of whom have no record of previous calls of alternative compensation offers. They will backtrack on any offers they present.