Meet Australia’s Most Recommended electricity provider

Ceyda Erem

Thursday 28 May 2020

Trustworthy, highly recommended, genuine desire to help - are these words you’d use to describe your electricity provider?

We asked that very question to more than 3,000 Aussies back in March for our 2020 Mozo People’s Choice Electricity Awards. 

If you’re new around here, the Mozo People’s Choice Awards allow everyday Aussies to choose their favourite providers from banking to supermarkets. 

This year, we asked our respondents to tell us what they really thought about their electricity provider by rating them on a scale from 1 to 10 across a range of factors, like trustworthiness, customer service and customer satisfaction.  

“When it comes to household providers, nothing is more valuable to consumers than word of mouth. Our Mozo People’s Choice Awards provide a platform for Australians to acknowledge the providers who tick all the boxes in terms of service,” said Mozo Data Director, AJ Duncanson.

While five electricity retailers were selected as winners, there was one that surpassed all others and was crowned Australia's Most Recommended electricity Provider: Powershop

“Powershop have consistently been a crowd favourite in our Mozo People’s Choice Awards. Last year alone, they received three awards across a variety of categories,” said Duncanson. 

“With sustainability and renewable energy being a major value for many Australian households, it’s not surprising to see one of the country’s greenest retailers take out this top spot.”  

Other winners included Aurora Energy, Dodo Power and Gas, Red Energy and Momentum Energy

Get to know our winners up close 

Powershop 

It’s hard to come across an Aussie who hasn’t heard of Powershop, thanks to their flexible electricity power packs and commitment to providing clean energy to Aussie households. Powershop was founded in 2009 and is owned by Meridian Energy, a 100% renewable energy company that operated wind farms and hydro stations. Other than their passion for renewable energy, Powershop also provides customers with electricity that doesn’t cost an arm and a leg, while giving them the power to purchase and monitor their electricity usage all through the Powershop app. 

What they won: Outstanding Customer Satisfaction, Excellent Customer Service, Clearest Power Bills, Highly Trusted and Most Recommended. 

Aurora Energy 

Aurora Energy supplies electricity to households and businesses in Tasmania by using clean energy sources, like solar, wind and hydro. Aurora Energy provides community grants and collaborates with non profit organisations. Plus, they’ve also got an innovative app that allows customers track, monitor and pay for their usage!

What they won: Outstanding Customer Satisfaction, Outstanding Customer Service, Clearest Power Bills and Highly Trusted. 

Dodo Power and Gas 

Launching in 2010, Dodo Power and Gas have become a household name as an electricity and gas supplier with flexible energy plans. With Dodo Power and Gas, you’ll have access to a range of plans, plus the Infinite Rewards Program, which treats customers to a variety of discounts, vouchers and gift cards to other well known brands. 

What they won: Outstanding Customer Satisfaction and Highly Trusted. 

Red Energy  

Red Energy is no stranger to the Mozo People’s Choice Awards, taking out a whopping five awards in the previous year. It’s not hard to see why: Red Energy has been around since 2004 and now operates in nearly all states and territories. It’s also owned by Snowy Hydro, so you can bet they’re big fans of clean energy and building a sustainable future. 

What they won: Clearest Power Bills and Highly Trusted. 

Momentum Energy

Another back to back winner for the Mozo People’s Choice Awards is Momentum Energy. It’s owned by Hydro Tasmania, one of the country’s largest renewable energy generators, so they work to keep electricity costs low the clean way. Momentum Energy currently offers electricity and natural gas to both residential and business customers.

What they won: Excellent customer service.

If you’d like to find out how these winners stack up against other players in the market, enter your postcode below. You can also check out our full winners list for our 2020 Mozo People’s Choice Award winners, plus a range of other categories.

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