Victorian small businesses to receive more support with energy bills
With Victorians in lockdown to stop the spread of Covid-19, small businesses may once again be left feeling vulnerable. To help, the Essential Services Commission (ESC) has announced it would be introducing a new mandatory guideline that asks retailers to provide assistance to small businesses experiencing financial stress. The guideline is expected to come into effect on 1 October 2020 for six months, however may be extended should it be necessary. “While Victoria already has the most comprehensive safety net for residential customers in the country, we have added additional protections for customers who are behind on payments,” said Commission chair, Kate Symons.“There’s a new requirement for retailers to provide practical, hands on help to customers to apply for utility relief grants as well as expanding a requirement to offer price checks for anyone who has fallen behind on their energy bills.” And while there was no set definition of ‘financial stress’ in the ECS’s guideline document, retailers still have a range of relief assistance options they must extend to small businesses. Some of the assistance retailers must provide small businesses at a minimum include:
Read More