Who leads the pack? Australia’s favourite insurers in 2025
Today Mozo unveils the winners of the Mozo People’s Choice Awards for insurance in 2025, after more than 4000 Aussies voted for the best brands across a range of categories.
“The Mozo Peoples Choice Awards program gives a voice to everyday Australians and showcases the insurers who put their customer’s experience first. Participants rated their insurers across a range of categories from overall satisfaction to claims experience and likelihood to recommend,” said AJ Duncanson, Mozo Data Director and People’s Choice award judge.
Mozo’s expert judges carefully analysed the 4009 responses to identify the best of the best in comprehensive car insurance, home insurance and travel insurance based solely on those responses.
“The Mozo People’s Choice Awards winners list showcases the insurers who received the highest ratings from respondents. The fact that the people voting are real customers should give other Aussie consumers confidence that these insurers are worthy of consideration when choosing insurance,” explains Duncanson.
Outstanding Customer Satisfaction Winners
The Outstanding Customer Satisfaction Award highlights the insurers that deliver the most comprehensive and positive overall experience. Of all insurance brands in Australia, the following insurers ranked the highest for overall customer satisfaction.
Comprehensive Car Insurance
- Australian Seniors
- Bingle
- NRMA Insurance
- RAA
- RAC
- RACQ
- Shannons
Home Insurance
- Apia
- NRMA Insurance
- RAC
- RACQ
- RACV
- Westpac
- Youi
Travel Insurance
- Australia Post
- Commonwealth Bank
- RACV
- Southern Cross Travel Insurance
Most awarded Insurers
These Insurers stand above the rest in this year’s Mozo People’s Choice Awards. Sweeping the awards across several categories were a handful of insurers, congratulations to the following:
Comprehensive Car Insurance
- RAC
- RACQ
- Shannons
Home Insurance
- Apia
- RAC
- RACQ
- RACV
Travel Insurance
- RACV
To see the full list of winners, and details on how the winners were chosen, you can read the methodology report here.
-
Products from Australia's Favourite Insurers
Last updated 22 June 2025 -
Mozo people's choice awards won:
Find out more about Mozo’s Car Insurance Awards.Comprehensive Car Insurance
Youi like to get to know you from the very first conversation, which provides you with the opportunity to find comprehensive car insurance cover that could better suit your lifestyle and your needs. Because we’re all individuals, so we all use our cars differently from day-to-day. Youi is car insurance that’s a bit more you-shaped. Mozo People's Choice Excellent Customer Service Car Insurance award winner in 2024.
-
Monthly premiums
-
Yes costs extra
-
Choice of repairer
-
Optional Extra
-
Choice of excess
-
$400 - $2,500
-
Agreed or market value
-
Agreed or Market
Available discounts
- Monthly premiums available
-
Yes costs extra
- Choice of repairer
-
Optional Extra
- Choice of excess
-
$400 - $2,500
- Agreed or market value
-
Agreed or Market
- Discounts available
-
-
- States where offered
-
SA VIC TAS NSW ACT QLD WA
- Roadside assistance
-
Yes
- Genuine parts
-
Yes - If car is under 3 years old.
- New car if written off
-
Yes - within 2 years and a listed driver is the first registered owner
- Windscreen cover
-
Yes - standard excess. Option to reduce windscreen excess to $50 for an additional premium.
- Personal property cover
-
Up to $750 total or $150 per item if damaged or stolen.
- Replacement key cover
-
Up to $1,000 if stolen.
- Baby capsule or child seat cover
-
Reasonable cost
- Trailer or caravan cover
-
Up to $1,500.
- Modifications
-
Covered only if agreed in writing.
- Emergency repairs
-
Up to $1,000 combined with emergency options
- Emergency options
-
Towing costs. Up to $1,000 travel, accommodation and emergency repair costs if greater than 100 km from home.
- Rental car after theft
-
Yes - Up to 14 days.
- Rental car after accident
-
Not at fault - Yes. At fault - Optional Extra. Up to 14 days.
- Rental car liability
-
Yes - legal liability cover when using a substitute vehicle.
- Legal liability cover
-
$20,000,000
- Accidental death of driver
-
No
- Young driver excess imposed
-
Unlisted and aged 25 and over: $700, Unlisted and aged under 25: $2,000, Listed and aged under 25: $600
- Rideshare cover
-
Optional Extra
- Other restrictions
-
-
- Other benefits
-
-
- Online discount
-
n/a
- Multi-policy discount
-
-
- No claim discount
-
No
- Low km discount
-
Yes
Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement and the Target Market Determination on the provider's website for further information before making any decisions about an insurance product.
Read reviews and learn more about Youi car insurance
Go to site -
-
Mozo people's choice awards won:
Find out more about Mozo’s Home Insurance Awards.Building & Contents Insurance
Your home might be your most important asset, that’s why Youi like to get to know all about it right from the start. It helps Youi to help you consider the cover that could better suit you. Youi is home insurance that’s a bit more you-shaped. Mozo People’s Outstanding Customer Satisfaction Home Insurance award winner in 2024
- Main events covered
-
Fire -
Theft -
Storm -
Flood
-
Monthly payments cost extra
-
Yes
-
Underinsurance protection
-
No
-
New for old replacement
-
Yes
- Underinsurance protection
-
No
- New for old
-
Yes
- Building cover
-
- Contents cover
-
- Fire
-
Yes
- Theft or burglary
-
Yes
- Storm
-
Yes
- Flood
-
Yes
- Lightning
-
Yes
- Earthquake
-
Yes
- Storm surge
-
No
- Fusion
-
Up to $1,000, up to 10 years old
- Power surge
-
No
- Accidental loss and damage
-
Optional Extra
- Accidental breakage of glass
-
Yes
- Death and injury cover
-
Up to $5,000 for funeral, up to $5,000 for injury
- Monthly payments cost extra
-
Yes
- General contents
-
Yes
- Contents while moving
-
Up to 20% of sum insured
- Antiques and valuables
-
Yes
- Cash
-
No
- Cd dvd and electronic files
-
Yes, excludes electronic files
- Computer software and hardware
-
Yes
- Camera and accessories
-
Yes
- Carpets
-
Yes
- Home office contents
-
Yes
- Identity theft
-
No
- Jewellery
-
Optional Extra, select specific replacement value for each item of jewellery where the individual value is more than $15,000
- Personal medical equipment
-
Yes
- Replacement of documents
-
No
- Tools of trade
-
Optional Extra, up to $1,000 per item , up to $5,000 in total
- Lock replacement
-
Up to $1,000
- Emergency storage
-
Up to 10% sum insured.
- Temporary accommodation
-
Up to 12 months, up to 12% of sum insured
- Temporary accommodation for pets
-
Up to 12 months, up to $3,000
- Temporary repairs
-
Yes
- Buildings and structural improvements
-
Yes
- Building materials
-
Up to $1,000
- Demolition cost
-
Up to 20% of sum insured combined with debris removal and professional fee costs
- Debris removal
-
Up to 20% of sum insured combined with demolition and professional fee costs.
- Landscaping
-
No
- Gates and fences
-
Yes
- Legal liability cover
-
Up to $20,000,000
- Days unoccupied until cover stops
-
60
- Other restrictions
-
-
- Other benefits
-
-
Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement and the Target Market Determination on the provider's website for further information before making any decisions about an insurance product.
Read reviews and learn more about Youi home insurance
Go to site -
Comprehensive
Covid medical cover
Yescovid cancellation cover
Nooverseas hospital
Unlimitedcancellation cover
Choose $0 to UnlimitedAustralia Post International Comprehensive Travel Insurance covers overseas medical expenses, cancellation costs and more (T&Cs apply). Optional extras like cover for existing medical conditions and winter sports available. 24/7 emergency support. Get a quote in minutes. Reduce your premium with variable excess. Policies may not be available to all travellers. Australian Postal Corporation ABN 28 864 970 579 (AR No 338646) is the distributor of Australia Post Travel Insurance.
- Limits shown apply
-
per Person
- Covid medical cover
- Yes
- Covid cancellation cover
- No
- Overseas emergency medical assistance
-
Unlimited
- Overseas emergency hospital expenses
-
Unlimited
- Maximum excess
-
$250.00
- Cancellation fees
-
Choose $0 to Unlimited
- Pay additional premium for zero excess
-
Yes
- Luggage and personal effects
-
$12,000
- Add accomodation and travel
-
Unlimited
- Emergency companion
-
Unlimited
- Resumption of journey
-
$3,000
- Hospital cash allowance
-
$5,000
- Accidental death
-
$25,000
- Permanent disability
-
$25,000
- Loss of income
-
$10,000
- Cc fraud and replace
-
$5,000
- Travellers cheques
-
No
- Travel documents
-
$5,000
- Rental vehicle excess
-
$10,000
- Alternative travel expenses
-
$5,000
- Personal liability
-
$5,000,000
- Other restrictions
-
-
- Other benefits
-
-
Read reviews and learn more about travel insurance
Go to site
Mozo provides general product information. We don't consider your personal objectives, financial situation or needs and we aren't recommending any specific product to you. You should make your own decision after reading the PDS or offer documentation, or seeking independent advice.
While we pride ourselves on covering a wide range of products, we don't cover every product in the market. If you decide to apply for a product through our website, you will be dealing directly with the provider of that product and not with Mozo.