Rates and fees verified as correct at 24 January 2022. Other information correct at the time of writing. Advertiser disclosure.
|Product||Monthly premiums available||Maximum no claim discount||Online discount||Choice of repairer|
|Comprehensive Car Insurance|| |
up to 65%
Apia is a subsidiary of AAI Limited which also underwrites its policies. AAI Limited in turn is a member of the Suncorp Group.
Apia offers a wide range of car insurance including third party property, third party fire and theft and comprehensive car insurance. On top of this, Apia also offers MAI Insurance to ACT residents.
Apia’s Comprehensive Car Insurance includes all the usual cover, plus a few extra perks to sweeten the deal. Some features of Apia’s comprehensive policy include:
Up to $20 million of legal liability.
Cover for hail, storm and flood damage.
Cover for fire, theft, attempted theft and vandalism.
New car replacement if your car is written off and it is less than 2 years old.
Up to $1,500 for ‘after claim expenses’ - this applies when your car is stolen or damaged as a result of an incident covered by Apia. It can include cover for emergency repairs and emergency accommodation.
Up to $2,000 worth of cover for trailers.
Up to $500 to cover ‘get home expenses’- applies if your car is left not roadworthy after being stolen or damaged as the result of an incident covered by Apia.
Up to $250 transport cover - applies if your car is damaged in an incident covered by your policy.
21 days worth of cover for a hire car, following a theft.
Up to $750 worth of cover for baby capsules and child seats.
Third party property damage cover for caravans and trailers.
Up to $5,000 worth of cover for accidental death.
With its comprehensive policy, Apia also offers a lifetime guarantee on authorized repair work, plus a discount if you drive less than 20,000km per year. This policy also offers new car replacement, if your car is stolen and not recovered. Although it should be noted that this only applies for cars less than 10 years old and there is a $40,000 limit on cover.
Want to increase your cover? Apia has a number of optional extras available with its comprehensive car insurance, these are:
Windscreen and window glass cover - with this you’ll get one excess-free repair or replacement per insurance period.
Extended hire car cover - this will give you hire car cover for an unlimited number of days. With this Apia will pay the reasonable cost of a rental car up to $90 per day, until your claim is settled, or your car is returned to you.
Apia offers roadside assistance cover as an optional extra for less than $7 a month. It includes 24/7 support and unlimited callouts. If you opt for this, Apia will help you with:
Changing a flat tyre
Arranging for your car to be towed to an accredited repairer
Jump starting or charging a flat battery
Delivering emergency fuel
Lost or locked-in keys - for this Apia will help either organise a spare key to be delivered to you, or a locksmith to be called out.
We’ve talked a lot about what is included, but as with most comprehensive car insurance policies there are also some exclusions. Some of these are:
General wear and tear
If your car or its contents are legally repossessed
If you drive your car while it is already damaged
If you use the wrong fuel in your car
If your car is used for motor sports
Tyre damage caused by braking, punctures, road cuts or bursting
If you let an unlicensed driver drive your car and it is damaged.
These are just a few of the exclusions that apply. The full list can be found in the product disclosure statement for this policy - a copy of which is available on Apia’s website.
Apia offers both third party property and third party fire and theft car insurance. It also offers MAI Insurance for ACT residents (CTP insurance).
Both third party property and third party fire and theft insurance include up to $20 million of legal liability cover, plus up to $5,000 worth of cover for damage caused by an at-fault, uninsured driver. For this, you will have to provide Apia with the name and address of the person at-fault, as well as their vehicle registration number.
On top of all this, third party fire and theft insurance also offers cover for:
Accidental loss or damage caused by fire or theft
Reasonable costs for towing and storage from the scene of an incident or accident
A hire car for up to 21 days, following a theft
‘Get home expenses’ up to $500 - this will cover the cost of transport to get you and your passengers to where you were going.
As mentioned above Apia offers MAI Insurance to ACT residents. This stands for Motor Accident Injuries Insurance and is basically what CTP or compulsory third party insurance is called in the Australian Capital Territory.
This type of insurance is a legal requirement to be able to drive in the capital territory and Apia is one of only four that offer it. Other insurance providers that offer this are: AAMI, GIO and NRMA.
As with all types of compulsory third party insurance, MAI Insurance does not cover any damage done to your actual car. This type of insurance is designed to provide cover for a person injured in an accident, where your car is at fault. As well as this with Apia in particular, you’ll have access to Suncorp Benefits and the Apia Good Life quarterly newsletter.
Yes, Apia does offer a no claims bonus with its comprehensive car insurance policy. If you aren’t completely aware of what this is, it’s basically a discount that rewards you for having a good claims history. In other words you are rewarded for driving safely.
Some claims that will not affect your no claims bonus are:
Windscreen or window glass damage only claims
If your no claims bonus is protected (more on this below)
You did not cause an accident you are involved in and you can provide Apia with the name and address of the person who is at-fault, as well as their registration number.
For all other claims, your no claims bonus may be reduced. The no claims bonus consists of six ratings, each one of which comes with a bigger percentage discount than the other. The more consecutive years you have with no claims (or at least no claims that affect your discount) the higher your rating will be and the bigger the discount you will get. The ratings are:
Rating 1 - 65% discount
Rating 2 - 60% discount
Rating 3 - 55% discount
Rating 4 - 45% discount
Rating 5 - 25% discount
Rating 6 - 0% discount
Once you have achieved rating one (the highest rating available) you can protect your discount if you:
Do not make any claims that affect your no claims bonus for three consecutive years
Are a new customer who already holds a protected no claims bonus discount with your previous insurance provider.
Besides the no claims bonus, Apia also offers:
A multi-policy discount - you might be able to get this discount if you pay for two or more eligible Apia general insurance policies.
A work less, pay less discount - if you work less than 37 hours each week, you could be eligible for this discount. This particular discount is based on your employment status and is determined by the information on your insurance certificate.
A drive less, pay less discount - if you have a comprehensive car insurance policy with Apia and you drive less than 20,000km each year, you could be eligible for this discount.
How much your insurance premium will be with Apia will depend on a number of factors. Some things that Apia will take into account are:
The car you drive
How old your car is
The amount of cover you opt for - comprehensive car insurance will be more expensive than third party property
Where your car is parked at night
Where you live
Whether you are paying off a car loan for your vehicle
Any discounts that you may be eligible for
What type of excess you choose
Whether you opt for any additional extras.
Types of excess Apia offers are:
A standard excess (applies to all policies, unless stated otherwise)
Chosen variable excess
Drivers under 25 excess (this is in addition to any other excess that applies)
When you’re trying to fit your car insurance premium into a budget, it’s nice to have some flexibility in how it’s paid. With Apia, you can choose to either pay an annual premium in one lump sum upfront, or you can pay in monthly installments, at no extra cost.
But how does Apia rate in terms of things like customer service, trust and convenience? You can find out by reading through our customer review section, where everyday Aussies have shared their thoughts about Apia car insurance.
There are three ways you can make a claim with Apia, these are:
Via the Suncorp App (Apia is part of the Suncorp Network)
Online via Apia’s website
By calling Apia on 13 50 50.
To make a claim you will need to have your policy number at hand, details about the incident, documents related to the claim and information about the other person involved.
Mozo users have rated Apia car insurance on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.
I have been with apia now 3 years, renewal is a breeze my monthly payments are very manageable and the customer service I have received is excellent.Read full review
I have been with apia now 3 years, renewal is a breeze my monthly payments are very manageable and the customer service I have received is excellent.
I am one customer that is not happy very disappointed with the service when you ring up to make a claim or enquire about your claim you’re on the phone for 45 minutes then you get someone that doesn’t want to deal with you and just hangs up on you and you’re on the line for another 45 minutes to get through to somebody else that might do the same would not recommend them at all.Read full review
I am one customer that is not happy very disappointed with the service when you ring up to make a claim or enquire about your claim you’re on the phone for 45 minutes then you get someone that doesn’t want to deal with you and just hangs up on you and you’re on the line for another 45 minutes to get through to somebody else that might do the same would not recommend them at all.
When trying to make a claim this company has no respect for SENIORS. The claim portion of the phone is a robot which continually invites you to 'go online and make a claim....' or hold... well I held for 1 hr and 10 mins the 1st day. 50 mins the next day. Then decided to trick the robot and get a person to talk to so went with the sales round and had immediate response from a person. This person says ' ... I can only put you through the claims section...' which of course put me back to the robot loop. I did the trick again and a further immediate PERSON, who repeated the 'only put you through the claims.....' routine. I then asked to speak to her supervisor. "Oh no you cannot speak to a supervisor, only one from claims..." OMG. OK - please put me through to the complaints department, ie. complaints about the company NOT claims. She said "... I can send them an email with your details and what you want and they will email you". OMG so now I'm waiting for an email and wondering when I can get my vehicle fixed!!Read full review
When trying to make a claim this company has no respect for SENIORS. The claim portion of the phone is a robot which continually invites you to 'go online and make a claim....' or hold... well I held for 1 hr and 10 mins the 1st day. 50 mins the next day. Then decided to trick the robot and get a person to talk to so went with the sales round and had immediate response from a person. This person says ' ... I can only put you through the claims section...' which of course put me back to the robot loop. I did the trick again and a further immediate PERSON, who repeated the 'only put you through the claims.....' routine. I then asked to speak to her supervisor. "Oh no you cannot speak to a supervisor, only one from claims..." OMG. OK - please put me through to the complaints department, ie. complaints about the company NOT claims. She said "... I can send them an email with your details and what you want and they will email you". OMG so now I'm waiting for an email and wondering when I can get my vehicle fixed!!
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