Suncorp Insurance car insurance

Based in sunny Brisbane, the Suncorp Group is an Australian owned, publicly listed company. Its history dates back to 1902 and it has been insuring Aussies for more than 90 years. Indeed, with all this experience in the Australian market, you can be sure that your insurance needs are in good hands. 

Want to read more about Suncorp’s car insurance policies? Keep scrolling for more in-depth information on what types of cover the Aussie provider has to offer for your wheels.

Suncorp Insurance offers the following car insurance policies

Rates and fees verified as correct at 09 May, 2021. Other information correct at the time of writing. Advertiser disclosure.

Product Monthly premiums available Maximum no claim discount Online discount Choice of repairer
Comprehensive Advantages Car Insurance

Yes costs extra

Not Published

$50

Yes

Comprehensive Car Insurance

Yes costs extra

up to 15%

$50

Yes

Comprehensive Extras Car Insurance

Yes costs extra

Not Published

$50

Yes

Who is Suncorp underwritten by?

Suncorp’s car insurance is issued by AAI Limited, operating as Suncorp Insurance. AAI Limited has been a registered business in Queensland for 20 years.

What type of car insurance does Suncorp offer?

Suncorp offers third party property, third party fire and theft and comprehensive car insurance all over Australia. It also offers compulsory third party car insurance in Queensland.

What does a Suncorp car insurance policy cover?

Ok, first things first, you’ll want to know just what you’re covered for under a Suncorp car insurance policy.

It’s always a good idea to read over your PDS thoroughly to be sure you understand the benefits and limitations of any insurance policy, and this is no exception. But here’s a quick idea of what a Suncorp comprehensive car insurance policy covers.

What does Suncorp’s comprehensive car insurance not cover?

Of course, knowing what a policy doesn’t cover is just as important as knowing what it does. Some general exclusions with Suncorp’s comprehensive car insurance are:

Read the PDS document for a full list of general exclusions with Suncorp’s comprehensive car insurance.

Does Suncorp offer roadside assistance?

Yes, Suncorp does offer ‘Roadside Assist’ as an optional extra. This does mean that it will up the overall cost of your premium, however if you choose to add it to your policy Suncorp will assist you with:

More FAQs about Suncorp's car insurance

What does Suncorp’s CTP insurance cover?

The first thing you should know about Suncorp’s CTP insurance is that it is only available in Queensland. So this question is really only relevant to residents of the Sunshine State.

Suncorp’s CTP insurance for Queenslanders offers Driver Protection Cover that includes:

  • Up to $1 million in benefits for serious injuries to eligible at-fault drivers (up to $2 million if your car is comprehensively insured with Suncorp).

  • A $5,000 lump sum to help pay for medical or rehabilitation costs. Applies if the at-fault driver is eligible or likely to be eligible for DPC benefits.

  • Access to advice from a team of healthcare and rehabilitation professionals.

  • A Queensland-based claims team.

Broadly speaking, CTP insurance is designed to provide you with liability cover for injuring others in an accident. Check out our guide to CTP insurance in different states and territories for more information.

What does Suncorp’s third party car insurance cover?

One level up from compulsory third party car insurance, Suncorp’s third party property damage cover includes:

  • Up to $20 million of legal liability for loss or damage your car causes to someone else’s car or property.

  • Up to $5,000 if your car is damaged by an uninsured driver.

  • Insurance for damage caused to other people’s vehicles or property by caravans or trailers towed by your car.

You can also increase your cover with Suncorp’s third party fire and theft protection. This increased cover includes:

  • Theft and fire cover for your wheels

  • Up to $1,000 for after claims expenses (this is to cover emergency travel and accommodation, repairs and replacing your personal property)

  • Covering reasonable costs for a hire car following a theft (for up to 21 days).

Will my Suncorp policy cover modifications to my vehicle?

If you’ve made modifications to your vehicle, then you’ll need to put them down in writing on your car insurance policy in order for them to be covered. Keep in mind that while many modifications can be covered in this way, it will probably mean you pay a higher premium.

Does Suncorp offer any discounts?

On the lookout for discounts? Well good news, because Suncorp does offer a number of discounts to help shave a few extra dollars off your premium. Some ways you can save money with Suncorp are:

  • By buying online and getting $50 off

  • A reduced premium for driving less than 10,000km per year

  • A family discount (10% off comprehensive car insurance, applies if you are under 25 and your parent also has comprehensive car insurance)

  • Specifying the age of additional drivers

  • With Suncorp’s Claims Free Driver Rewards

  • A 15% multiple policy discount for bundling three or more eligible insurance policies.

Eligible customers can also take advantage of Suncorp Benefits via the Suncorp App. With this you can bag savings from retailers such as Woolworths and Myers department store.

Does Suncorp offer a no claims discount?

Yes, Suncorp does offer its own version of the no claims discount, it is called ‘Claims Free Driver Rewards’ and is available with comprehensive car insurance policies.

With the Claims Free Driver Rewards scheme each year you do not make an excess payable claim, Suncorp will give you a percentage off your premium. This will be in the form of a credit and will show up the next time you renew your insurance. The discounts are as follows:

  • 1 year - 2.5%

  • 2 to 3 years - 5%

  • 4 to 8 years - 7.5%

  • 9 to 13 years - 10%

  • 14+ years 15%

Can I choose my excess?

Yes you can! With Suncorp, you can choose either a high or low excess. If you’re looking to save money on your premium, you might choose a high excess in order to do so. But, on the other hand, if you opt for low excess, keep in mind you’ll pay a higher premium.

How can I pay my premium?

If you’re trying to manage a budget, being able to choose how and when you pay your car insurance premiums can be a big help. With a Suncorp policy, you can choose to pay your premium all at once in a lump sum, or you can opt to make monthly instalments to pay it off. But remember - it will cost you extra to pay monthly, so factor that into your budget.

How is my premium calculated?

Your car insurance premium is basically calculated depending on how likely it is you will wind up making a claim. But how does Suncorp work that out? Some factors that might affect how much you pay include:
  • The type of car you drive. Including the make, model and what colour it is.
  • Where you live - is it an area prone to crime or car accidents?
  • Where you park your car. Parking in a secured garage is less risky than parking on the street.
  • Who you are. Your age, how long you’ve been driving and your claims history can all come into play.

How is Suncorp rated by customers?

So how does Suncorp stack up in its customers eyes? There’s no need to go around asking strangers on the street - now you can find out how everyday Aussies rate their Suncorp car insurance policy in terms of things like price, coverage and customer service, by checking out our customer review section.

How to make a claim with Suncorp

If you have to make a claim on your Suncorp insurance, you should have a few things handy to make the whole process as easy as possible. These include:

  • Your Suncorp insurance policy number
  • Details about the accident - when and how it happened. Include pictures if you can.
  • Contact details of any other people involved.
  • If you’re claiming due to theft or vandalism, make sure you make a police report first and include that in your claim.

Once you have those things ready, you can get started with your claim either online, over the phone or through the Suncorp app.

How is Suncorp Insurance car insurance rated?

Mozo users have rated Suncorp Insurance car insurance on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

Icon of car-insurances
Suncorp Insurance car insurance
Overall
8.1/10
Value for money
Policy coverage
Customer service
Claims handling
Trust

1029 Reviews

Recent Suncorp Insurance car insurance reviews

Suncorp Insurance Comprehensive Car Insurance review
Overall 10/10
Car accident.

They are always there whenever I get in trouble when I'm not at fault.

Read full review

They are always there whenever I get in trouble when I'm not at fault.

Value for money
10/10
Policy coverage
10/10
Customer service
10/10
Claims handling
10/10
Trust
10/10
Less
Ben, Queensland, reviewed 5 days ago
Suncorp Insurance Comprehensive Car Insurance review
Overall 10/10
Pleasant

Bank employees always SUPER FRIENDLY

Read full review

Bank employees always SUPER FRIENDLY

Value for money
6/10
Policy coverage
6/10
Customer service
7/10
Trust
5/10
Less
Neil, Queensland, reviewed 6 days ago
Suncorp Insurance Comprehensive Car Insurance review
Overall 1/10
Suncorp is scammers

Been a customer of Suncorp car insurance for 6 years. Have had no issues in the past with lodging complaints , car used to be fixed with no hassle. Since the coronavirus it seems as though Suncorp Is scamming their customers and not wanting to fix their vehicles or pay out if car is a write off. You lodge a complaint they accept it then days later palm you off to an investigator who treats you like a criminal and as if you are a fraudster . Then say your claim is yet to be accepted. Without even conducting in the interview they already made their decision that your " guilty" and a fraudster . You pay car insurance for a reason so you are protected if an accident occurs . Not to be treated like a criminal . Suncorp Denys any claims they are treating you like a criminal and investigating you for fraud , how ever refer to the term " under review" Be aware Suncorp is declining majority of their customers to save a few bucks. Save your money and go to a different company. This company will rip you off with premium and then when it comes to an accident look for any way possible to decline your claim. Current affair has been contacted. If your dealing with the same or similar issue with Suncorp and dissatisfied please contact me on this review so we can speak out about this . Suncorp needs to stop scamming their customers and protect their customers and provide them with better customer services . Instead of taking their money and not providing them with a solution if their vehicle is involved in an accident

Read full review

Been a customer of Suncorp car insurance for 6 years. Have had no issues in the past with lodging complaints , car used to be fixed with no hassle. Since the coronavirus it seems as though Suncorp Is scamming their customers and not wanting to fix their vehicles or pay out if car is a write off. You lodge a complaint they accept it then days later palm you off to an investigator who treats you like a criminal and as if you are a fraudster . Then say your claim is yet to be accepted. Without even conducting in the interview they already made their decision that your " guilty" and a fraudster . You pay car insurance for a reason so you are protected if an accident occurs . Not to be treated like a criminal . Suncorp Denys any claims they are treating you like a criminal and investigating you for fraud , how ever refer to the term " under review" Be aware Suncorp is declining majority of their customers to save a few bucks. Save your money and go to a different company. This company will rip you off with premium and then when it comes to an accident look for any way possible to decline your claim. Current affair has been contacted. If your dealing with the same or similar issue with Suncorp and dissatisfied please contact me on this review so we can speak out about this . Suncorp needs to stop scamming their customers and protect their customers and provide them with better customer services . Instead of taking their money and not providing them with a solution if their vehicle is involved in an accident

Value for money
1/10
Policy coverage
1/10
Customer service
1/10
Claims handling
1/10
Trust
1/10
Less
Sharla, Queensland, reviewed 6 days ago
Suncorp Insurance Comprehensive Car Insurance review
Overall 9/10
Outstanding customer service & comprehensive cover

Suncorp has outstanding customer service. While their premiums may appear high by comparison to some insurers, they are justifiable for the service and cover provided. The level of cover is extremely comprehensive, and includes great optional extras. The online portal has been of great help and is easy to use. I must admit I did dislike the amount of time it took to process our recent claim, however, as soon as we raised this as a concern it was dealt with professionally and efficiently. I definitely recommend Suncorp insurance if you like personalised service.

Read full review

Suncorp has outstanding customer service. While their premiums may appear high by comparison to some insurers, they are justifiable for the service and cover provided. The level of cover is extremely comprehensive, and includes great optional extras. The online portal has been of great help and is easy to use. I must admit I did dislike the amount of time it took to process our recent claim, however, as soon as we raised this as a concern it was dealt with professionally and efficiently. I definitely recommend Suncorp insurance if you like personalised service.

Value for money
7/10
Policy coverage
10/10
Customer service
10/10
Claims handling
10/10
Trust
10/10
Less
Lisa, Queensland, reviewed 10 days ago

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