QBE home insurance

With over 125 years looking after the needs of Australians, QBE are committed to protecting what's important to you. With a presence in 38 countries, QBE is one of the world's top 20 general insurance companies.

QBE’s Home Insurance policy was recognised as Exceptional Quality Home & Contents Insurance in the 2023 Mozo Experts Choice Awards.

QBE offers the following home insurance

Cover information and limits in the table below verified as correct at 15 June 2024. Other information correct at the time of writing.
Advertiser disclosure.

Product Main Events covered Monthly payments cost extra Underinsurance protection New for old replacement  
Home Cover - Buildings
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood

Yes

Optional Extra

Up to 30% of buildings sum insured, applied automatically for eligible policies

Yes

Home Cover - Buildings & Contents
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood

Yes

Optional Extra

Up to 30% of buildings sum insured, applied automatically for eligible policies

Yes

Home Cover - Contents
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood

Yes

No

Yes

How is QBE home insurance rated?

Mozo users have rated QBE home insurance on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

Icon of home-insurances
QBE home insurance customer reviews
Overall
7.2/10
Value for money
6.9/10
Policy coverage
7.4/10
Customer service
7.2/10
Claims handling
7.0/10
Trust
7.3/10
Based on 96 QBE product reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.
Mozo recommends that ratings are only one factor to be taken into account when deciding whether to take up any financial product offer.

Recent QBE home insurance reviews

QBE Home Insurance
Overall 1/10
Does not follow their wording in the policy

Avoid at all costs! Made a claim with QBE and they denied stating poor workmanship by previous owners. There was a very large sudden flow of water (covered for in the policy) which caused the damage. This was explained to QBE, yet no mention of it anywhere in the paperwork for why they are denying the claim. Bottom line: QBE will not cover for what is in the policy and find an excuse to get out of it.

Read full review

Avoid at all costs! Made a claim with QBE and they denied stating poor workmanship by previous owners. There was a very large sudden flow of water (covered for in the policy) which caused the damage. This was explained to QBE, yet no mention of it anywhere in the paperwork for why they are denying the claim. Bottom line: QBE will not cover for what is in the policy and find an excuse to get out of it.

Value for money
1/10
Policy coverage
1/10
Claims handling
1/10
Trust
1/10
Less
Sam, New South Wales, reviewed 10 months ago
QBE Home Insurance
Overall 2/10
Ripped off with excessive premium increases 47%!

Excessive increase in Premiums. Here is the text of my complaint: Me to QBE on 7 Jan after raising the mater on 4 Jan and was told that building costs have increased amongst other 'unnamed factors'. I was told the matter would be resolved within the statuary 30 day period. "The essence of my complaint is the increase in Premiums over the last three years: We have made no claims. My wife is retired and is at home most of the time. 2020: $1307.67 2021: $1457.83, 11.5% 2022: $1930.98, 32.5% (or 47.67% over two years based on the 2020 figure) Whilst I acknowledge that building costs have increase due to current supply chain issues, this is certainly not a justification for the magnitude of the proposed increase." I got a "rejection response" of the 3rd Feb (My Policy due for renewal on 1 Feb. They had already taken out the 'new premium' from my credit card on 1 Feb while still in dispute.) When querying this they told me that there were other factors "such as flood risk". [Note: We live on a hill - no chance of this!] Part of the explanation letter states that "the premium increase has occurred due to risk pricing factors which have increased at your insured address" but later there is an acknowledgement that "I appreciate the zone has not changed since the policy inception".When pushed further - they tried to tell me inflation was a factor. Really!! (Inflation rates 2020 0.98%, 2021 2.5%). When I pointed this out and askerd for the real reasons - they said they couldn't tell me anything else because of 'commercial confidentiality'. When I get my premium back, I am going elsewhere.

Read full review

Excessive increase in Premiums. Here is the text of my complaint: Me to QBE on 7 Jan after raising the mater on 4 Jan and was told that building costs have increased amongst other 'unnamed factors'. I was told the matter would be resolved within the statuary 30 day period. "The essence of my complaint is the increase in Premiums over the last three years: We have made no claims. My wife is retired and is at home most of the time. 2020: $1307.67 2021: $1457.83, 11.5% 2022: $1930.98, 32.5% (or 47.67% over two years based on the 2020 figure) Whilst I acknowledge that building costs have increase due to current supply chain issues, this is certainly not a justification for the magnitude of the proposed increase." I got a "rejection response" of the 3rd Feb (My Policy due for renewal on 1 Feb. They had already taken out the 'new premium' from my credit card on 1 Feb while still in dispute.) When querying this they told me that there were other factors "such as flood risk". [Note: We live on a hill - no chance of this!] Part of the explanation letter states that "the premium increase has occurred due to risk pricing factors which have increased at your insured address" but later there is an acknowledgement that "I appreciate the zone has not changed since the policy inception".When pushed further - they tried to tell me inflation was a factor. Really!! (Inflation rates 2020 0.98%, 2021 2.5%). When I pointed this out and askerd for the real reasons - they said they couldn't tell me anything else because of 'commercial confidentiality'. When I get my premium back, I am going elsewhere.

Value for money
3/10
Policy coverage
7/10
Customer service
2/10
Trust
3/10
Less
Chris, Victoria, reviewed over 2 years ago
QBE Home Insurance
Overall 7/10
QBE are really trustworthy

QBE were really good in dealing with our fire claim including building, contents and machinery that was written off. Can really trust them.

Read full review

QBE were really good in dealing with our fire claim including building, contents and machinery that was written off. Can really trust them.

Value for money
7/10
Policy coverage
6/10
Customer service
7/10
Claims handling
8/10
Trust
9/10
Less
Libby, New South Wales, reviewed over 2 years ago
QBE Home Insurance
Overall 9/10
Wonderful customer service

Great customer service.

Read full review

Great customer service.

Value for money
9/10
Policy coverage
9/10
Customer service
9/10
Claims handling
8/10
Trust
8/10
Less
Carol, Western Australia, reviewed over 2 years ago
See all home insurance reviews
Mozo recommends that ratings are only one factor to be taken into account when deciding whether to take up any financial product offer.
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers.

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