Rates and fees verified as correct at 27 May 2022. Other information correct at the time of writing.
Advertiser disclosure.
Important information on terms, conditions and sub-limits
| Product | Main Events covered | Monthly payments cost extra | Underinsurance protection | New for old replacement |
|---|---|---|---|---|
| Home Cover |
|
Yes |
Optional Extra Up to 30% of sum insured |
Yes |
| Home Cover |
|
Yes |
No |
Yes |
| Home Cover |
|
Yes |
Optional Extra Up to 30% of sum insured |
Yes |
Mozo users have rated QBE home insurance on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.
95 Reviews
Excessive increase in Premiums. Here is the text of my complaint: Me to QBE on 7 Jan after raising the mater on 4 Jan and was told that building costs have increased amongst other 'unnamed factors'. I was told the matter would be resolved within the statuary 30 day period. "The essence of my complaint is the increase in Premiums over the last three years: We have made no claims. My wife is retired and is at home most of the time. 2020: $1307.67 2021: $1457.83, 11.5% 2022: $1930.98, 32.5% (or 47.67% over two years based on the 2020 figure) Whilst I acknowledge that building costs have increase due to current supply chain issues, this is certainly not a justification for the magnitude of the proposed increase." I got a "rejection response" of the 3rd Feb (My Policy due for renewal on 1 Feb. They had already taken out the 'new premium' from my credit card on 1 Feb while still in dispute.) When querying this they told me that there were other factors "such as flood risk". [Note: We live on a hill - no chance of this!] Part of the explanation letter states that "the premium increase has occurred due to risk pricing factors which have increased at your insured address" but later there is an acknowledgement that "I appreciate the zone has not changed since the policy inception".When pushed further - they tried to tell me inflation was a factor. Really!! (Inflation rates 2020 0.98%, 2021 2.5%). When I pointed this out and askerd for the real reasons - they said they couldn't tell me anything else because of 'commercial confidentiality'. When I get my premium back, I am going elsewhere.
Read full reviewExcessive increase in Premiums. Here is the text of my complaint: Me to QBE on 7 Jan after raising the mater on 4 Jan and was told that building costs have increased amongst other 'unnamed factors'. I was told the matter would be resolved within the statuary 30 day period. "The essence of my complaint is the increase in Premiums over the last three years: We have made no claims. My wife is retired and is at home most of the time. 2020: $1307.67 2021: $1457.83, 11.5% 2022: $1930.98, 32.5% (or 47.67% over two years based on the 2020 figure) Whilst I acknowledge that building costs have increase due to current supply chain issues, this is certainly not a justification for the magnitude of the proposed increase." I got a "rejection response" of the 3rd Feb (My Policy due for renewal on 1 Feb. They had already taken out the 'new premium' from my credit card on 1 Feb while still in dispute.) When querying this they told me that there were other factors "such as flood risk". [Note: We live on a hill - no chance of this!] Part of the explanation letter states that "the premium increase has occurred due to risk pricing factors which have increased at your insured address" but later there is an acknowledgement that "I appreciate the zone has not changed since the policy inception".When pushed further - they tried to tell me inflation was a factor. Really!! (Inflation rates 2020 0.98%, 2021 2.5%). When I pointed this out and askerd for the real reasons - they said they couldn't tell me anything else because of 'commercial confidentiality'. When I get my premium back, I am going elsewhere.
QBE were really good in dealing with our fire claim including building, contents and machinery that was written off. Can really trust them.
Read full reviewQBE were really good in dealing with our fire claim including building, contents and machinery that was written off. Can really trust them.
Great customer service.
Read full reviewGreat customer service.
The most exciting thing I can say is that we've never needed to claim, so my only experience with them (other than paying, of course) has been when we moved from one house to another. That process was perfectly smooth, and apart from a virtual ream of paperwork (why are there 200+ pages?!?), it was exactly what you'd want it to be.
Read full reviewThe most exciting thing I can say is that we've never needed to claim, so my only experience with them (other than paying, of course) has been when we moved from one house to another. That process was perfectly smooth, and apart from a virtual ream of paperwork (why are there 200+ pages?!?), it was exactly what you'd want it to be.
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