Chubb Australia Travel Insurance

Important information on terms, conditions and sub-limits

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Doing your due diligence on Chubb travel insurance for your next holiday? Here you’ll find the answers to all your questions about Chubb insurance, their travel plans, and any important details to note about their plans.

About Chubb Australia

Chubb Insurance Australia has been operating here for over 100 years as an insurance company. Chubb offers a range of insurance products for individuals and businesses. Chubb is underwritten by Chubb Insurance Australia Limited.

Cover information and limits in the table below verified as correct at 17 April 2024. Other information correct at the time of writing.

Chubb Australia plans

Chubb offers both domestic and international travel insurance. Their international policies include Essential, Comprehensive, and Prestige tiered plans. 

Check out the table below to get an at-a-glance overview of the kinds of travel insurance coverage you could get from one of Chubb’s policies. 

For details on pay-out limits and general exclusions for specific parts of their travel insurance policies, check out Mozo’s data fields (above) or the Chubb Travel Insurance product disclosure statement (PDS), found near the bottom of their site.

  • Events

  • Limits shown apply

  • Covid medical cover

  • Covid cancellation cover

  • Overseas emergency hospital expense

  • Overseas emergency medical assistance

  • Maximum excess

  • Cancellation fees

  • Pay extra for no excess

  • Luggage and personal effects

  • Additional accomodation & travel

  • Emergency companion

  • Resumption of journey

  • Hospital cash allowance

  • Accidental death

  • Permanent disability

  • Loss of income

  • Credit Card fraud and replacement

  • Travellers cheques

  • Travel documents

  • Rental vehicle excess

  • Alternative travel expenses

  • Personal liability

  • Pre existing conditions

  • Asthma

  • Cancer

  • Cardiovascular disease

  • Mental health illness

  • Diabetes

  • Epilepsy

  • High cholesterol

  • High blood pressure

  • Pregnancy

  • Blood thinning medication

  • Activities covered

  • Bungee jumping

  • Conservation work

  • Mountain biking

  • Mountaineering

  • Rock climbing

  • Scuba diving

  • Sky diving

  • Surfing

  • Trekking

  • Snow sports

  • Ocean Cruise

    • Prestige Single Trip

    • Per person

    • Unlimited

    • Unlimited

    • 500

    • Events

    • $20,000

    • $15,000

    • $500

    • $3,000

    • $3,000

    • $2,000

    • $25,000

    • $10,000

    • $250

    • $250

    • Choose $0 to $3,000

    • $300

    • $5,000,000

    • Pre existing conditions

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Activities covered

    • Optional

    • Optional

    More info

    • Comprehensive Single Trip

    • Per person

    • Unlimited

    • Unlimited

    • 500

    • Events

    • $10,000

    • $10,000

    • $500

    • $2,500

    • $2,500

    • $2,000

    • $15,000

    • $8,500

    • $250

    • $250

    • Choose $0 to $3,000

    • $250

    • $5,000,000

    • Pre existing conditions

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Activities covered

    • Optional

    • Optional

    More info

    • Essential Single Trip

    • Per person

    • Unlimited

    • Unlimited

    • 500

    • Events

    • $5,000

    • $5,000

    • $500

    • $2,000

    • $2,000

    • $2,000

    • $10,000

    • Choose $0 to $3,000

    • $200

    • $2,500,000

    • Pre existing conditions

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Activities covered

    • Optional

    • Optional

    More info
= Covered = Not covered

Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement and the Target Market Determination on the provider's website for further information before making any decisions about an insurance product.

Any information provided on this page should be considered a summary and general advice only. All information should be verified before purchase via the relevant Product Disclosure Statement (PDS).

Does Chubb travel insurance have COVID-19 cover?

Chubb travel insurance covers some COVID-19-related claims. The sorts of things they cover include any costs incurred due to having to cancel, shorten, or change your planned trip because you catch Covid, as well as overseas medical expenses which you might be billed for due to catching Covid while overseas. 

It’s important to note that Chubb will not provide cover for Covid if you have travelled against a Smartraveller ‘Do not travel’ warning, if you catch Covid before you’ve booked your policy, or in the case of border closures caused by the pandemic.

What other optional extras can I add to my Chubb policy?

If you’re planning on going skiing, sailing into the horizon on a cruise ship, or hiring a rental car on your overseas trip, then you may need to look into the optional extras which Chubb offers, as they won’t be covered by their standard policies. 

These optional extras typically incur an extra premium, on top of what your base policy costs. 

Chubb travel insurance optional extras include:

Are pre-existing medical conditions covered under Chubb travel insurance?

Chubb travel insurance does not cover any pre-existing medical conditions. 

What exclusions are there to look out for in a Chubb travel insurance policy?

While some travel insurance policies offer cover for ‘adventure activities’, whether as a part of the base policies or as an optional extra, not all activities or sports will be covered all the time. 

In the Chubb travel insurance PDS, it states that the following examples of holiday activities are NOT eligible for cover: 

That’s why it’s always important to read through the PDS when deciding if a policy is right for you. 

What do I do if there’s an emergency during my trip?

In the event of an emergency, contact Chubb travel insurance’s emergency assistance line at +61 2 8907 5666 to get help. 

If it’s not an emergency, then you can contact Chubb Customer Service at 1800 803 548. 

How do I make a claim with Chubb travel insurance?

To make a claim on your Chubb travel insurance policy, head online to the Chubb Claims Centre. 

You’ll need to have:

You’ll need to lodge your claim and supporting documents within 30 days of the event happening, or as soon as you can. 

Is it possible to cancel my Chubb travel insurance policy?

You’ll have a 14-day cooling-off period from the day you receive your certificate of insurance in which you can cancel your policy for a full refund of your premium. 

After the initial 14 days, you may still be eligible for a partial refund of your premium, depending on the unused portion of your premium and if you’ve started your trip or not.

Chubb Australia customer reviews

Chubb Australia travel insurance
10.0

Overall 10.0

10.0

Value for money

10.0

Policy coverage

10.0

Customer service

10.0

Claims handling

9.0

Trust

2 Reviews

Recent Chubb Australia travel insurance customer reviews Recent Chubb Australia travel insurance customer reviews

Chubb Australia logo

Chubb Australia Travel Insurance review

Overall rating   10 / 10

Excellent service. Efficient. Would recommend.

I was quickly reimbursed of my claims. The first claims handler was not efficient and did not deal with my claim for 8 months but then I was passed off to a guy and he provided amazing support. Customer service excellent, claims handlers are very...

Full review

I was quickly reimbursed of my claims. The first claims handler was not efficient and did not deal with my claim for 8 months but then I was passed off to a guy and he provided amazing support. Customer service excellent, claims handlers are very polite, calm and efficient. My situation was dealt with very seriously once I requested someone else to deal with my claims and my claim was processed super quick. I’m very grateful and thankful to such an amazing travel insurance company.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

Less

Caitlin, Victoria, reviewed about 3 years ago

Chubb Australia logo

Chubb Australia Travel Insurance review

Overall rating   10 / 10

Travel cancellation - great experience.

Great to deal with after Covid-19 caused holiday cancellation. Initially it was tough to get the claim accepted for cancellation but once the Aus govt issued 'Do Not Travel' advice for all countries Chubb was prompt and fair in all dealings and...

Full review

Great to deal with after Covid-19 caused holiday cancellation. Initially it was tough to get the claim accepted for cancellation but once the Aus govt issued 'Do Not Travel' advice for all countries Chubb was prompt and fair in all dealings and were even prompting me to respond to emails at one point. Would certainly recommend to peers.

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   8 / 10

Less

Elliott, New South Wales, reviewed over 3 years ago

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