Bank Australia is a customer owned bank. Formerly bankmecu, Bank Australia has over 130,000 customers which act as shareholders of the bank. It offers a full range of products including home loans, savings, credit cards and loan products, and because its shareholders are its customers, they benefit from lower rates and fees.
In 2023, Bank Australia took out four Mozo People’s Choice Awards in the Outstanding Customer Satisfaction, Excellent Customer Service, Highly Trusted and Most Recommended categories. The bank also invests up to 4% of its profits in various community projects every year.
I've had positive experiences with Bank Australia since 2022. the process for applying was able to happen in my local branch, staff were really helpful. My only gripe is the app which I have had problems with (but to be honest, that may be a me thing!!!).
Because there are no branches of Bank Australia in South Australia and I opted not to have an ATM Visa debit card, I do all my banking here online. I use Bank Australia solely to save for things that are necessary and essential--things such as vet costs, specialist visits, medical necessities, to replace/repair items that break down (like my washing machine!). Bank Australia's website is very user friendly and easy to navigate which is a great help when one is tired, stressed or having to manage banking with a migraine. Their online assistance is excellent, responses are swift and timely, answeriing queries in a straightforward manner. I also like that Bank Australia has an enormous committment to conservation of the Australian flora and fauna and works with local groups to do more in those areas. That was one of the main reasons I chose Bank Australia as my savings bank. Additionally, each member of the bank is a shareholder as well and can vote in such things as elections, mergers with other banks and so on. Interest rates are good, support is excellent and Bank Australia offers a wide variety of competitive services that matches any of the big four banks.
Signed up for a term deposit with BA due to their competitive rates. The account works fine as it is an uncomplicated product, however getting it set up was quite a large headache. After setting up online access, I had continual issues trying to transfer money into the account, with little useful information provided by the website/online portal. Calling customer support was helpful - no issues at all with their service, but this was quite frustrating as it was the result of a fundamental part of their service being unusable and unintuitive from the outset. I had no further issues after that point, however - but that is hardly surprising for an account that is intended to be left alone anyway.
I’ve been with you for a long time I’ve just got me and my son a house and I need a small bin to put furniture
Overall great bank, friendly service, really understanding of situations
Local branch gives easy access, staff always friendly and helpful. Quick service great
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