Bank Australia is a customer owned bank. Formerly bankmecu, Bank Australia has over 130,000 customers which act as shareholders of the bank. It offers a full range of products including home loans, savings, credit cards and loan products, and because its shareholders are its customers, they benefit from lower rates and fees.
In 2023, Bank Australia took out four Mozo People’s Choice Awards in the Outstanding Customer Satisfaction, Excellent Customer Service, Highly Trusted and Most Recommended categories. The bank also invests up to 4% of its profits in various community projects every year.
The Bank’s services and products are good and interest rates are competitive.
Love Bank Australia great to deal with staff are so helpful and on a mission to be a great help to customers. They are great at communicating with me and regularly update me on improved services offered by them.
Signed up for a term deposit with BA due to their competitive rates. The account works fine as it is an uncomplicated product, however getting it set up was quite a large headache. After setting up online access, I had continual issues trying to transfer money into the account, with little useful information provided by the website/online portal. Calling customer support was helpful - no issues at all with their service, but this was quite frustrating as it was the result of a fundamental part of their service being unusable and unintuitive from the outset. I had no further issues after that point, however - but that is hardly surprising for an account that is intended to be left alone anyway.
I’ve been with you for a long time I’ve just got me and my son a house and I need a small bin to put furniture
Overall great bank, friendly service, really understanding of situations
Bank Australia has always been fair and equitable, like all you have to fight for your $ but they are responsive to feedback. My only concern is them moving from Awake to Woke.
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