Greater Bank (previously known as the Greater Building Society) offers a range of personal and business banking products to around a quarter of a million customers in NSW and Queensland. Its products include savings and investment accounts, home loans, personal loans, credit cards, business banking, financial planning, travel money and insurance.
Greater is owned by its customers, not shareholders, and has a focus on providing great rates, low fees and superior service. In fact, Greater Bank’s customers rated it so highly that it took out three separate 2023 Mozo People's Choice Awards in the Highly Trusted, Most Recommended and Outstanding Customer Satisfaction categories.
Cons personalised service
Customer orientated. Extremely helpful. Australian call centre. Great App security. Assists the community. Great products.
I have always found this bank and its customer service to stand out. The staff I have dealt with have been knowladgeable,courteous and friendly and helpful. Very patient with all my many questions.
I recently applied for a car loan through the Greater bank. They were professional courteous and professional. They promptly returned calls and guided me through the whole process making it stress free and simple. I cannot recommend their excellent service highly enough. I was able to apply on line and they were in constant contact with me guiding me through the application process and did not make me feel stupid fir asking frequent questions. Once the loan was approved I was able to meet one on one and the loans officer explained all the finer details in language I could understand. They were prompt and delivered on all the deadlines. They even spoke directly with the car salesman on my behalf, which as a single female I was so grateful for. I really cannot fault them. Amazing service.
Since being a member of about 15 years the staff have always been extra courteous and ve to y helpful. When my card got stolen they cancelled it promptly and checked for odd transactions very grateful for all the help with internet access so many times. No problem too big.
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