Greater Bank (previously known as the Greater Building Society) offers a range of personal and business banking products to around a quarter of a million customers in NSW and Queensland. Its products include savings and investment accounts, home loans, personal loans, credit cards, business banking, financial planning, travel money and insurance.
Greater is owned by its customers, not shareholders, and has a focus on providing great rates, low fees and superior service. In fact, Greater Bank’s customers rated it so highly that it took out three separate 2023 Mozo People's Choice Awards in the Highly Trusted, Most Recommended and Outstanding Customer Satisfaction categories.
Cons personalised service
Customer orientated. Extremely helpful. Australian call centre. Great App security. Assists the community. Great products.
I have always found this bank and its customer service to stand out. The staff I have dealt with have been knowladgeable,courteous and friendly and helpful. Very patient with all my many questions.
I recently applied for a car loan through the Greater bank. They were professional courteous and professional. They promptly returned calls and guided me through the whole process making it stress free and simple. I cannot recommend their excellent service highly enough. I was able to apply on line and they were in constant contact with me guiding me through the application process and did not make me feel stupid fir asking frequent questions. Once the loan was approved I was able to meet one on one and the loans officer explained all the finer details in language I could understand. They were prompt and delivered on all the deadlines. They even spoke directly with the car salesman on my behalf, which as a single female I was so grateful for. I really cannot fault them. Amazing service.
Banking with Greater Bank can be appealing for its community-driven focus and personalised customer service. You’ll experience a more personal approach where staff often know customers by name and prioritise local needs. Greater Bank supports community projects, which adds a sense of pride for local customers. Pros: Greater Bank typically offers competitive rates, flexible lending, fewer fees, and a strong community focus. Customers may feel valued and receive more tailored service compared to larger banks. Cons: However, Greater Bank may lack the nationwide presence of major banks, with fewer branches and ATMs. Technology offerings can also be less advanced, potentially limiting online banking features. Additionally, specialised products like certain investment accounts or premium credit cards might be unavailable. Overall, Greater Bank suits those seeking community-focused banking, but may not meet needs for extensive services or nationwide accessibility.
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