People's Choice is a member owned financial institution offering its members a wide range of competitive banking, insurance and investment products and services. Formed through the merger of Savings & Loans and Australian Central, People's Choice has more than 350,000 members Australia wide.
At People's Choice its customers are its owners so everything they do is designed to benefit their members. And its customer-focused attitude has certainly paid off, as it picked up two 2020 Mozo People's Choice Awards in both the Most Recommended and Outstanding Customer Satisfaction categories.
Website is missing basic features. Some of the call centre speak broken hard to understand English.
I first joined People's Choice in 1992. I have never had the urge to leave or change banks since. I convinced my very stubborn father and very skeptical mother both to join the bank, on the basis that the staff were very kind and friendly and extremely helpful, that the rules and regulations of banking with them were fair and the interest rates were good. When my mother died, and I had to go in physically to close her accounts with them, the staff in the bank were phenomenal. They went above and beyond for me, making me a cup of tea, getting tissues, taking me to a private area as I was quite emotional. They were efficient in closing her accounts and transfering her term deposit to me, so I could pay off bills, and they gave me a box of tea in farewell. I've never had any business, bank or otherwise, be this compassionate. This simply solidified what I knew from the moment I switched to them in 1992, that they might be a small bank, but they are good bank, and care about their customers.
I have been with the Credit Union for 26 years, and have always had a great experience when it came to lending.
This credit union has taken nearlly 4 weeks to approve our car loan, after constant questioning about individual items on our bank statement etc my wife and i are are fed up. We have done buisness before with them and in december had just finished paying a loan back of 900$ p/m over 5 years so we though it would be easy to get another for 700$ p/m, how we where wrong. Their customer service is non exsistent and my wife who is a high income bracket earner working in the financial disputes and the legal profession couldnt believe the questions that have been asked of us. My advice dont do any buissness with peoples choice, eventually you will regret it. We are in the process of cancelling our loan application and closing accounts, weve instructed family members to do the same.
Peoples Choice Fraud squad have been looking out for me in the past due tovmy Visa card being compromised. Now l only have a debit card.
I like the flexibility of this financial institution that offers banking that suits me. I like the physical location of my nearest branch, along with the phone support direct to the branch. The service team are always so very helpful and courteous and go beyond to meet my needs.
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