AAMI car insurance reviews

The best thing is not having to go through many and various selection menus. When you ring, a real person answers the phone and puts you through to your required area. Also claim is dealt with very quickly.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Very easy to deal with. Always friendly and provides the best price on the market.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Less on offer from this company than from others I've spoken to. After a no-fault accident, I'm now without a car. Other companies claim the cost of a rental from the at-fault driver. I've been told I'll have to claim the cost from the other driver myself.

Value for money   6 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Car rental is not included in comprehensive insurance. Car towing also not included in case you need it, also road side assistance not offered with the service. Otherwise, much more affordable insurance offered, friendly and more personal staff interaction especially when dealing with claims. Reliable and organised.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

AAMI is exactly what a car insurer should be like.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I've been with AAMI for years. They have a variety of options with excellent customer service. I have car insurance and home insurance with them and I'm satisfied with their service.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I received prompt and reliable service. When I need to ring them for anything, I have always had someone conversing with me in english which made communicating with them an easy task.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I had an accident and they assisted me throughout the whole process. They are extremely professional in their dealings.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Easy access to website and forms, follow up is good too.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I have had a long association with AAMI. Some good times. Some not so good times. Although overall, mostly good. Whilst not the cheapest insurer on the market, it remains in my opinion the most consistent and therefore the best to my way of thinking at least. I've been asked to switch providers many, many times. When I've reviewed these unsolicited offers they simply don't stack up against AAMI, and its track record. AAMI is there for me in the long haul. Yes, there are bumps along the way but that is understandable. I am critical. I think analytically and I do review my options. For me, AAMI remains 'best value'. There's so much more to consider than the invoice amount. Their service is 'Premium', and so I pay that for piece of mind. Perhaps consider AAMI next time you're reviewing your insurer/s.

Value for money   6 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Although I have yet to claim on my own insurance, they were helpful when I claimed against another driver who hit me.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Easy to deal with, friendly service and worth your money.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Friendly and helpful easy to deal with. No hidden exclusions and they're upfront and honest.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I've been with them for years and AAMI have always been friendly and efficient.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

AAMI answer calls promptly and are helpful with queries.

Value for money   6 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Easy to manage car insurance, haven't had any problems with them.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

AAMI offers a multi policy discount, but sometimes they offer better online purchasing compared to an existing renewal of a policy.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

AAMI has always been good for me and I've never experienced any problems with them.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

The company gave me the option to complete the AAMI under 25's skilled drivers course in order to lower my insurance bill. This was a great program and I would recommend taking it.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Always friendly and helpful by email and phone. Very competitive prices and good value service.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I had a hard time dealing with a customer service representative once, but AAMI provides great deals.

Value for money   6 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Only criticism is that I'm not a fan of the new overseas call centre, but perhaps this will improve overtime.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I've been a loyal customer for many years now, but I may start to shop around and switch if I find something more competitively priced.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I have been with AAMI for a long time and have been in a couple of unavoidable accidents. They were very helpful and friendly people. I would not change my insurer.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Very happy to deal and continue dealing with AAMI.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less