AAMI car insurance reviews

The policy coverage provided and its price is below par for the age and driving experiencing of the policy holder. The basic policy is acceptable, but there are excessive costs involved for extras such as care hire etc.

Value for money   4 / 10

Policy coverage   4 / 10

Customer service   5 / 10

Claims handling   5 / 10

Trust   6 / 10

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My experience with AAMI has been a positive one. They have friendly staff and good follow up.

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Trust   9 / 10

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AAMI is always reliable.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Always been happy with my car insurance from AAMI and IRS premiums.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Insurance was competitive last time I checked.

Value for money   8 / 10

Policy coverage   7 / 10

Customer service   5 / 10

Trust   5 / 10

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Love their work, they really look after you when stuff happens. I love what AAMI does.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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I have been a member for over 15 years, not much customer service or bonuses.

Value for money   5 / 10

Policy coverage   4 / 10

Customer service   6 / 10

Claims handling   8 / 10

Trust   5 / 10

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Have been a great insurance company. Always happy to help find a way to reduce my insurance cost, whilst making sure I am still covered for what I need.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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I like AAMI, they are very friendly.

Value for money   6 / 10

Policy coverage   6 / 10

Customer service   5 / 10

Claims handling   5 / 10

Trust   5 / 10

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Just love it!

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   8 / 10

Trust   8 / 10

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I have no confidence in any insurance companies and I certainly have no intention of making a claim - EVER. Having to deal with these parasitic companies is stressful enough when just taking out a policy. I would not willingly deal with them at any other time.

Value for money   1 / 10

Policy coverage   8 / 10

Customer service   6 / 10

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Above average

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   6 / 10

Trust   6 / 10

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The service is great. I haven't made a claim so unable to comment on as of yet.

Value for money   9 / 10

Policy coverage   8 / 10

Customer service   10 / 10

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Very helpful and friendly

Value for money   8 / 10

Policy coverage   9 / 10

Customer service   10 / 10

Claims handling   8 / 10

Trust   10 / 10

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Professional and honest

Value for money   7 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   8 / 10

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Unhappy with how the policy overview was explained. I thought I was covered, than rang to double check and was told it was an extra $20

Value for money   2 / 10

Policy coverage   0 / 10

Customer service   0 / 10

Claims handling   0 / 10

Trust   1 / 10

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Top service for a top price

Value for money   9 / 10

Customer service   7 / 10

Claims handling   8 / 10

Trust   8 / 10

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Easy to deal with to a certain degree

Value for money   7 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Fairly competitive premiums. We’re excellent and efficient when I had a not at fault claim, handled everything for me.

Value for money   7 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   8 / 10

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I have incredible trust in aami I like having them as an insurance company Incredibly extreme low excess fee!!!!

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

I've only ever had to make a claim once with AAMI, for a small not at fault accident, and they handled the whole process very efficiently. Staff were friendly and the issue was resolved in my favour without any hitches. Car only had a small amount of damage and it was quickly repaired. The only thing I don't like about AAMI is the fact that my premiums are expensive and seem to get more expensive every year, although it's hard to know if that's really the case because the annual renewal letter never tells me what last year's premium cost! I am determined to hold on to this year's renewal notice so I can properly compare next year....

Value for money   5 / 10

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Love how well they deal with issues and how quick they can resolve them

Value for money   8 / 10

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What annoys me most about AAMI is that I always have to call to get a better price when I get my renewal notice. They are lovely and always save me lots of money but I just think if they can do that, why not put that price there first.

Value for money   10 / 10

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Would tell anybody to use them

Value for money   10 / 10

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When my car was hit by another driver, my insurance provider organised the pick up, repair of my car and kept me informed as to the progress of my vehicle. The staff were friendly and I was happy with the repairs.

Value for money   10 / 10

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