AAMI car insurance reviews

Always been happy with my car insurance from AAMI and IRS premiums.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Insurance was competitive last time I checked.

Value for money   8 / 10

Policy coverage   7 / 10

Customer service   5 / 10

Claims handling   -1 / 10

Trust   5 / 10

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Love their work, they really look after you when stuff happens. I love what AAMI does.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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I have been a member for over 15 years, not much customer service or bonuses.

Value for money   5 / 10

Policy coverage   4 / 10

Customer service   6 / 10

Claims handling   8 / 10

Trust   5 / 10

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Have been a great insurance company. Always happy to help find a way to reduce my insurance cost, whilst making sure I am still covered for what I need.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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I like AAMI, they are very friendly.

Value for money   6 / 10

Policy coverage   6 / 10

Customer service   5 / 10

Claims handling   5 / 10

Trust   5 / 10

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Just love it!

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   8 / 10

Trust   8 / 10

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I have no confidence in any insurance companies and I certainly have no intention of making a claim - EVER. Having to deal with these parasitic companies is stressful enough when just taking out a policy. I would not willingly deal with them at any other time.

Value for money   1 / 10

Policy coverage   8 / 10

Customer service   6 / 10

Claims handling   -1 / 10

Trust   -1 / 10

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Above average

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   6 / 10

Trust   6 / 10

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The service is great. I haven't made a claim so unable to comment on as of yet.

Value for money   9 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Claims handling   -1 / 10

Trust   -1 / 10

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Very helpful and friendly

Value for money   8 / 10

Policy coverage   9 / 10

Customer service   10 / 10

Claims handling   8 / 10

Trust   10 / 10

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Professional and honest

Value for money   7 / 10

Policy coverage   -1 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   8 / 10

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Unhappy with how the policy overview was explained. I thought I was covered, than rang to double check and was told it was an extra $20

Value for money   2 / 10

Policy coverage   0 / 10

Customer service   0 / 10

Claims handling   0 / 10

Trust   1 / 10

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Top service for a top price

Value for money   9 / 10

Policy coverage   -1 / 10

Customer service   7 / 10

Claims handling   8 / 10

Trust   8 / 10

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Easy to deal with to a certain degree

Value for money   7 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Fairly competitive premiums. We’re excellent and efficient when I had a not at fault claim, handled everything for me.

Value for money   7 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   8 / 10

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I have incredible trust in aami I like having them as an insurance company Incredibly extreme low excess fee!!!!

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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I've only ever had to make a claim once with AAMI, for a small not at fault accident, and they handled the whole process very efficiently. Staff were friendly and the issue was resolved in my favour without any hitches. Car only had a small amount of damage and it was quickly repaired. The only thing I don't like about AAMI is the fact that my premiums are expensive and seem to get more expensive every year, although it's hard to know if that's really the case because the annual renewal letter never tells me what last year's premium cost! I am determined to hold on to this year's renewal notice so I can properly compare next year....

Value for money   5 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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When my car was hit by another driver, my insurance provider organised the pick up, repair of my car and kept me informed as to the progress of my vehicle. The staff were friendly and I was happy with the repairs.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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I have been insured over 60 years with various companies. I have never been more satisfied than I am this year with AAMI. I had reason earlier in the year to make a claim after I was backed into in a hospital parking area in Concord. Within two days, I was back on the road again ready to drive back home to Tuncurry. We were treated very respectfully and courteously by all concerned.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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AAMI is a competitive insurer. I made a claim with them for hail damage and it all went very smoothly. They are always very helpful over the phone.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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The only drawback was that I could only insure my car for the market value as it had extra features and had recently a lot of work done to it. It was worth more than the market value.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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My partner and I have never had a problem with AAMI car insurance. They have always been understanding and very clear with all process of payments and other related services. Highly recommend and they have a great team who think for the people.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Excellent service and competitive rates.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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AAMI was easy to deal with the one time I had a major car accident where I received the money in my account the next day.

Value for money   6 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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