AAMI car insurance reviews

When my car was hit by another driver, my insurance provider organised the pick up, repair of my car and kept me informed as to the progress of my vehicle. The staff were friendly and I was happy with the repairs.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I have been insured over 60 years with various companies. I have never been more satisfied than I am this year with AAMI. I had reason earlier in the year to make a claim after I was backed into in a hospital parking area in Concord. Within two days, I was back on the road again ready to drive back home to Tuncurry. We were treated very respectfully and courteously by all concerned.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

AAMI is a competitive insurer. I made a claim with them for hail damage and it all went very smoothly. They are always very helpful over the phone.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

The only drawback was that I could only insure my car for the market value as it had extra features and had recently a lot of work done to it. It was worth more than the market value.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

My partner and I have never had a problem with AAMI car insurance. They have always been understanding and very clear with all process of payments and other related services. Highly recommend and they have a great team who think for the people.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Excellent service and competitive rates.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

AAMI was easy to deal with the one time I had a major car accident where I received the money in my account the next day.

Value for money   6 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Fairly good, but could do with minor improvements, such as high prices need to be lower and communication is quite slow.

Value for money   5 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Repair process was delayed and did not receive the correct information in the first instance. I had to get three quotes and the most low cost repairer did a shocking job.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Very trustworthy and always reliable as well as competitive prices.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Quick and easy process to get insurance online, with very attractive rates. Also quick to match competitors quotes.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

They are easy to contact and process claims quickly over the phone. They provide taxis and the option to rent a car.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

AAMI are great. They don't offer any price matching services and are often not the most low cost on the market but they aren't super expensive either. The service I've had when sorting out insurance or needing to ask questions about my insurance has been exceptional.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

They have always been fair and easy when I have had a claim. The work done is also covered by warranty.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I have had insurance with them for a year but haven't had to make any claims yet, so I haven't had to deal with them. However, they do offer benefits like $20 gold class movie tickets for Mon-Wed at Event Cinemas.

Value for money   -1 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

They are the best for value and prompt attention.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

AAMI comprehensive car insurance is exactly that. It's cover is comprehensive providing peace of mind - all the little extras are included, unlike some others companies that offer a slightly lower initial rate, but don't cover everything.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

The best thing is not having to go through many and various selection menus. When you ring, a real person answers the phone and puts you through to your required area. Also claim is dealt with very quickly.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Very easy to deal with. Always friendly and provides the best price on the market.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Less on offer from this company than from others I've spoken to. After a no-fault accident, I'm now without a car. Other companies claim the cost of a rental from the at-fault driver. I've been told I'll have to claim the cost from the other driver myself.

Value for money   6 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Car rental is not included in comprehensive insurance. Car towing also not included in case you need it, also road side assistance not offered with the service. Otherwise, much more affordable insurance offered, friendly and more personal staff interaction especially when dealing with claims. Reliable and organised.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

AAMI is exactly what a car insurer should be like.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I've been with AAMI for years. They have a variety of options with excellent customer service. I have car insurance and home insurance with them and I'm satisfied with their service.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I received prompt and reliable service. When I need to ring them for anything, I have always had someone conversing with me in english which made communicating with them an easy task.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I had an accident and they assisted me throughout the whole process. They are extremely professional in their dealings.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less