I put in a claim for extensive damage to my property due to the earthquake. AAMI sent 2 independent Engineers out to assess and put through a report. The first Engineer was here looking over the property quite extensively and at the same time telling us personally how bad the damage was caused by the quake but by the time the report came back it was the complete opposite to what he was telling us. I renovated my home in 2016 and even showed him the finished product in the photos. He asked me to send them to him which I did but he didn’t even reference one photo. As for the second Engineer well he’s a story on his own. I actually rang AAMI soon after he left to put in a complaint against him as he seemed very disinterested in assessing the property and was in a hurry to get out. I had to question him as to why he didn’t even bring his leveller out of his car. With me questioning made him go back and get it. We pay these massive insurance companies our annuals each year but when push comes to shove they do everything in their power not to pay out! This isn’t right and I will be pursuing this all the way!!
They insure home building and contents where the onus of the value of your home is on the insurer, not you. This is important to have. They are the only insurer which allow us to add lots of contents value. Other insurers don’t. Response centre is Australian-based.
Very easy company to deal with. Very short call waiting times and staff are always very friendly. Easy claims process and claims are tended to quickly. Lots of communication from staff on progress of claim.
I want complete coverage for my Victorian house which has been restored. It maybe 100 or 150 years old..... No-one knows. I have photographed it in detail and have protected it ...in a development zone. I want complete coverage for anything that happens. I will continue to care for it until my time comes to leave it or a suitable new owner comes along. :)
Had my rams new house broken into and ransacked! Everything was taken house was damaged. AMMI was amazing could not cult them at all! Personal spoke with a person and immediately it was taken care off I had the place in lockable state working 24hours, had taken an inventory of things stolen and they were all replace new for old! Money was stolen as well that was also replaced, damage was repaired as well nothing was an issue or was questioned that they “wouldn’t cover” it was just all sorted! They are amazing would highly recommend them to anyone.
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