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AAMI Home insurance customer reviews

Overall rating
7.6/10
Value for money
7.3/10
Policy coverage
7.6/10
Customer service
7.8/10
Claims handling
7.2/10
Trust
7.5/10
Based on 715 AAMI home insurance reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.
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Recent AAMI home insurance customer reviews

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  • AAMI Home Insurance

    great company

    had a claim. fixed without a fuss.

    Value for money
    Policy coverage
    Customer service
    Claims handling
    Trust
    Less
    Colin, Victoria, reviewed 2 months ago
  • AAMI Home Building Insurance

    great company

    great company to deal wit

    Value for money
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    Customer service
    Trust
    Less
    Colin, Victoria, reviewed 2 months ago
  • AAMI Home Insurance

    Discounts for multiple policies

    Love AAMI, they give you a discount for adding multiple policies, have a great customer service team and easy to use. No issues!

    Value for money
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    Less
    Sarah, New South Wales, reviewed 3 months ago
  • AAMI Home Contents Insurance

    Too expensive but good claims process

    I’ve been with AAMI since moving out of home, and I’m becoming increasingly dissatisfied due to the rising premium costs. I feel like it offers little value for money. I’m only with them because the claims process is easy, versus other insurers who I’ve heard don’t pay out. But I’m finding it difficult to afford AAMI.

    Value for money
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    Less
    Cassandra, Victoria, reviewed about 1 month ago
  • AAMI Home Insurance

    The more you push the more discount you get

    My last renewal the cost of the insurance went up by $400 and I didn't make any claims. You are always hearing that you need to shop around so I did and the quotes that I received were what I was paying before the price hike or a little less. I ended up calling AAMI telling them what I found and after a 15 minute conversation back and forth with the cost I got my insurance cheaper than what they quoted me. Could not believe it so I stayed with them.

    Value for money
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    Claims handling
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    Less
    Susanne, Victoria, reviewed 6 months ago
  • AAMI Home Building & Contents Insurance

    Much cheaper with AAMI than APIA

    I like this insurance company as they're a breath of fresh air in the industry, have friendly staff and were $1200 cheaper than our previous insurer for the same insurance cover. We've got no regret ion changing over to them.

    Value for money
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    Customer service
    Claims handling
    Trust
    Less
    Phillip, New South Wales, reviewed 11 months ago
  • AAMI Home Insurance

    UN-LUCKY YOU ARE WITH AAMI

    Our brick fence was damaged by the storms we had last year. On the other side of the wall I have two neighbours, a subdivided lot. One of the neighbours are secured with RAC and he got $6.500. The other neighbour and us very very UN-LUCKY been with AAMI were told that the wall was faulty. This wall was approved by council, and was build 20 years ago with no issues ever.

    Value for money
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    Customer service
    Claims handling
    Trust
    Less
    Debbie, Western Australia, reviewed about 1 year ago
  • AAMI Home Building & Contents Insurance

    Who, AAMI ? Yeh, good luck....

    We've been an AAMI customer for approx 10 years now & in the past several years I've noticed them making silly errors on our annual insurance policy docs. which I've needed to call their service centres several times to have fixed ! This is unacceptable, unprofessional & reckless. As anyone will know that all info. on these docs. need to be correct & up to date or it will have repercussions on future claims ! AAMI would do better focusing on improving their customer service & systems before wasting millions on ridiculous little TV commercials & eye catching billboards. AAMI, get your act together - it may not so much pay off in dollars, but in reputation - which your are now loosing.

    Value for money
    Policy coverage
    Customer service
    Trust
    Less
    Rosanna, Victoria, reviewed about 1 year ago
  • AAMI Home Building & Contents Insurance

    AAmi bad policy bad service

    they increased by home and building policy at renewal time by 138% when called to ask why they just said that the assessment was correct , my father lives less than 1 km away from was only increased by 36% and when l questioned them about that they just kept on stating that my policy amount was correct and l lodge a official complaint and two weeks later received letter to saying reassessment correct - just policy line , did not renew with them after 30 years with them

    Value for money
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    Customer service
    Claims handling
    Trust
    Less
    Rae, Victoria, reviewed about 1 year ago
  • AAMI Home Contents Insurance

    Wonderful staff friendly and helpful

    Amazing insurance company have lots of products to choose from friendly people

    Value for money
    Policy coverage
    Customer service
    Claims handling
    Trust
    Less
    Pauline, Western Australia, reviewed over 1 year ago
  • AAMI Home Insurance

    Terrible

    They advertise on tv etc how good they are.. just wait until you want a claim, they will try every loop hole to not honour it. Stay away from aami

    Value for money
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    Customer service
    Claims handling
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    Less
    Laurie, Western Australia, reviewed over 1 year ago
  • AAMI Home Building Insurance

    will be looking elsewhere

    very bad communication re a claim assessors say one thing then report different lengthy delays in the whole process

    Value for money
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    Claims handling
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    Less
    James, Victoria, reviewed over 1 year ago
  • AAMI Home Building & Contents Insurance

    BEWARE ! Avoid at all costs.

    We entrusted our home & contents insurance with this company for 15 years and the only one time we made a claim was when we noticed a few floor tiles were loose and water collecting in one corner of the shower. They sent out a plumber who did a thorough check all around our property and made a report that it was lack of maintenance as there was a leaking pipe under the tiles. We questioned the report and said we are unable to maintain something we cannot see but they refused to pay the claim. Do not trust them at all , they take your premiums regularly but will do everything not to pay out.

    Value for money
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    Claims handling
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    Less
    Dennis, Victoria, reviewed over 1 year ago
  • AAMI Home Building & Contents Insurance

    not honest at all, refused to pay or fix the damag

    very bad, they refused to pay for my 3 claims, i already went to another honest company.

    Value for money
    Policy coverage
    Customer service
    Claims handling
    Trust
    Less
    Adel, New South Wales, reviewed almost 2 years ago
  • AAMI Home Building & Contents Insurance

    Stay away from this insurance company

    That should change their advertising UNLUCKY your with AAMI, stay away from this insurance company. After 3 months of putting a claim in still no closer to finalising. What a joke

    Value for money
    Policy coverage
    Claims handling
    Trust
    Less
    Laurie, Western Australia, reviewed almost 2 years ago
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