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American Express customer reviews

Overall rating
6.5/10
Price
5.6/10
Features
6.8/10
Customer service
6.7/10
Convenience
5.8/10
Trust
7.0/10
Based on 911 reviews as rated by the Mozo community. More about the mozo ratings

Recent American Express customer reviews

  • American Express Credit Card

    Poor Customer Services by American Express.

    I had card cancelled without sending me the card. I called customer services in Philippine/Malaysia and very bad experience. Customer service people have very ordinary skills and terrible in dealing. I never see any company using Philippine/Malaysia customer services have skilled people. These only speak good english and behave like a Robot. I never see they resolve any issue. American Express making billion of $, charging marchents and customer so much money but want the cheap options for their customer services. I want everyone to check which cheap country optios for such big companies (billion dollar revenue) and using cheapest options without any good services. So frustrating these days companies only care about how much money they can save and customer there to suffer.

    Price
    Features
    Customer service
    Convenience
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    Less
    Asim, New South Wales, reviewed about 1 month ago
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  • American Express Travel Insurance

    Not good

    Transport to /from injury (personal) tourist area should include pedal.

    Price
    Features
    Customer service
    Trust
    Less
    Kym, Western Australia, reviewed 5 months ago
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