Around two weeks ago, I sent them a written request to switch my product from professional to Essential(without offset facility), they did not tell me I would lose my offset benefits. On 2nd September, I made a call to them, I was told that I would lose my offset benefits if i do switch product, then i said please switch product after next repayment date(15th Sep), the staff left a note stating to switch product after next repayment date in order to not lose offset benefit. But Unfortunately, they did switch my product to Essentials without seeing that note on 6th Sep, which made me lose my offset benefit from 15th Aug to 6th Sep. what a mistake they did. i wrote my compliant, it would take 35 working days to investigate, poor service , poor management. i am frustrated with it. my account number is 275225198More AMP Bank home loan customer reviews
AMP offer the best rate of interest of 1.25% on their online saver account with only one condition that you deposit $250 per month into that account to get the bonus interest. Too many banks have you jumping through hoops to get less. If you have superannuation products with AMP they add another .2% making the rate 1.45% calculated daily. Maybe they are worth supporting if they pay the best rates in these times of low interest. I have had no trouble with them whatsoever! :)
The product offerings and rates are pretty competitive, however the customer service of this bank is awful. I phone them today, didn't even get an introduction and then the person on the phone was so condescending. I'm going to be cancelling my application for a new account with this bank now based on that one call; I don't want to have to deal with customer service like that.More AMP Bank bank account customer reviews
AMP is giving me a great honeymoon rate - it was very simple to join. They even sent me a welcome letter after I had joined (that has never happened before).More AMP Bank term deposit customer reviews
It’s hard when they don’t have branches to physically walk in and do your banking but manageable with a good online and app program.More AMP Bank credit card customer reviews
Rate and perks good although internet banking app feels like it’s a bit old and outdated compared to my last bank which was CommBank. Their app has so many more features.More AMP Bank personal loan customer reviews
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