I had trouble with AMP when as a lawyer I was after the held up the payment of superannuation to a deceased estate. I thought that the AMP bank may give better service. They will transfer money to themselves within hours of your application but then you cease to exist. Won’t answer your phone calls. No call back and an email response to phone them. Totally useless.More AMP Bank term deposit customer reviews
Trying to transfer money since Sunday. Today is Wednesday & every day the message comes up that it exceeds daily limit despite I am nit transferring more than my limit. It apparently is due to a Saturday Sunday & 2 public holidays. Money doesn't move these days.....I ask why not....it's computer to computer! A previous transaction has been pending since Saturday (today Wednesday) so is not allowing me to transfer until it moves out.More AMP Bank savings account customer reviews
Applied for a business bank account online. Nobody got in touch over the phone, as is often the case with other (customer focused) banks. A few days later received a generic template email requesting more details. The bank did not have a process for dealing with digital documents. I had to post something for the first time in years. There was always at least a 3 day wait for any response. None of the responses were personalised, just more templates. A month later and still without a bank account, called customer service and spoke with an irritable customer service rep. She was unable to help and said I had to wait for my email response (another template). This is when I finally gave up. I only considered AMP because it was voted the best bank for small business. However, I did not have that experience. If you are a bit old-school and like the way things were done "back in the day", it may work for you. If you prefer a company with a modern approach to take your business into the future, maybe best to look elsewhere.
My experience with AMP was ok until it came time to discharge the mortgage. That was, without doubt, one of the worst banking experiences of my life. Absolutely hopeless lack of communication for weeks in end despite several reminders and phone calls. Hopeless service. Distressing and frustrating. I will never use AMP again.
It’s hard when they don’t have branches to physically walk in and do your banking but manageable with a good online and app program.More AMP Bank credit card customer reviews
Rate and perks good although internet banking app feels like it’s a bit old and outdated compared to my last bank which was CommBank. Their app has so many more features.More AMP Bank personal loan customer reviews
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