Four years ago I sought a quote from APIA for comprehensive insurance on my car. Their quote came in about 7% less than any of the other quotes (5) that I received. I took out the policy with them and consequently had a claim for a door of the car being damaged in a car park. This claim was handled very promptly and repairs were carried out less than 7 days later. No cost to me (no excess) and no effect on my no claim bonus. A far better outcome than I expected. I wholeheartedly recommend APIA as the best Insurance Company that I have ever dealt with.
Apia is a company I hold all of my Insurance with because I get a good rate with Multiple Policies BUT they are great with communication and if you have ANY questions they are NEVER rude to you. Overall, I'd say Apia is for anyone smart enough to look for a better deal.
APIA takes advantage of its elder clients. Just because we are old in age, that doesn’t enable them to take advantage of our mental and physical wellbeing. I have been bullied and pushed around by the APIA claims department and had my claim be delayed with ridiculous hoops to jump. I have been denied services entitled in my policy such as car hire, payment after 14 days if car is not recovered. Instead I’m being treated as if I’m a criminal for having my car stolen. I have met my obligations under my policy, they have failed to meet theirs and play delay tactics, clearly have nothing better to do than just post fictitious 5 star reviews on this site then to finalise it’s customers claims. Avoid this insurer at all costs, the discount is not worth it. You will be bullied, treated like a criminal, made to jump hoops, have your claim delayed and / or declined without proper reasoning or justification and worst yet they call you uncooperative if you challenge their position or ask questions.
Terrible policy. This is my 2nd bad experience. The first time, they accepted a claim on my home insurance for damage of $18,000 in a storm and then retracted and said it was due to a maintenance issue. For my car insurance claim there was no choice of repairer, no rental vehicle cover while my car was getting repaired and they want payment of the excess up front!
I like my car insurer as they've always been straight with me and walked me through options I've not fully understood (the illness I now have gives me cognitive issues on occasion and other times I'm ok), so the ladies (usually ladies) walk me through until I get it. Those ones are a great asset for the company and that's why I'm happy to shout out for them. I thoroughly would tell my friends (and I do) about them so they too know how good Apia have been with me.
Getting older doesn't mean I got lobotomised to good service! Turning 50 recently, I switched my car insurance over to APIA. Looking to benefit from lower premiums, what I didn't realise was the true cost of switching. Needing to fix my vehicle after a minor accident, the service I've encountered has been nothing by a disaster. Having to leave my vehicle for days on end for inspection assessment, needing to go to multiple repairers, waiting weeks to have it fixed and having to travel +40 mins to the nearest repair who could do the work. The time and money wasted can't justifies the small cost saving. Their ad says 'I wish that I knew what I know now', too right. Don't use APIA, you pay for what you get. Going back to Coles Car insurance. They are by far a better offering.
Over an hour wait to get a claim finalised, and it's still not done. If you're that damn busy put more staff on. Worst company I've ever dealt with.
I like everything that APIA provides for us over 50s and I do not dislike anything!
Unfortunately, I had an accident last year. The level of service from APIA sorting everything out was totally amazing.
Extremely helpful but when making a claim sometimes there is a long wait to get through to the claims officer. Rates are easily arranged and monthly payments are easily set up.
I have been with Apia insurance for the past 7 years. Their service is absolutely amazing. If you have an accident they process your claim immediately. They even provide a hire car. While my car was being repaired, l used the hire car for 1 month with no extra charge. Try and beat that.
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