Terrible customer service. Let down after let down. Worst experience I've ever had with any company over the phone, absolutely useless.
Please don’t make the same mistake we did. Unfortunately we called Aussie Homeloans and I spoke with a very nice seeming broker, everything I said seemed like no problem. That’s what he said from the start, looks good and not a problem. He said all our documents looked great! He seemed very confident at every step of the way. When our application was held up for weeks because Aussie Homeloans was updating their software he assured me it was all fine. Weeks passed and I became more and more nervous, every time I got in touch I was assured things were being expedited, they were advancing, they were in the final stages. The day before our finance needed to be unconditional I received a text message to say it had been declined. I asked what did we do now? Could I get more money? Could I pay off my car? The broker said there was nothing we could do, Aussie Homeloans had decided they didn’t believe we could service a loan, any loan. I tried to speak to someone at the lenders office and they simply connected me back to the broker where no questions were answered. No one cared. With 24 hours left I contacted a proper mortgage broker and he went over everything with me, explained where we went wrong and I can’t believe we wasted so much time with Aussie. We are in the incredible position of privilege that my mum and dad have been able to buy our house while we work with a broker to secure our finance for down the track. Please don’t put your own future at risk, take heed and see a professional. After I contacted the conveyancer to tell them they said it’s unfortunately a common problem with Aussie and the agent had far more colourful things to say about them. Live and learn!
Only interested in you when you start out if you want to reduce you loans the fees come thick and fast. Dont reply to complaints and have poor customer service when they have your loan in place.
My Finalcial Management Ravneet Dhiman.he is very good Agent.he always give us guide from 6 months until settlement.I am so happy for happy.very reliable person.
I have tried to get an appointment with Aussie at west end in Brisbane for a business loan. Very poor service.not very helpful and when I was able to talk to someone, was the admin who said she would send through some paperwork prior to a meeting. Two weeks later no paperwork work and a canceled meeting. Nice work Aussie.
I have been very fortunate to have Charlie Azzi from Aussie as my mortgage broker for over 5 years. I have found him to be very sincere, diligent, caring and professional every step of the journey. He has researched and renegotiated several home loans for me and managed to secure spectacular results on my behalf. He is extremely thorough in everything he does. His calm nature is reassuring and gives me peace of mind. I will benefit from his dedication for decades to come.
Ease of use and friendly staff at the office.
We’ve used an Aussie broker twice now. Aussie have been fantastic to us from start to finish when buying our first home last year and then subsequently refinancing for a new car. They’re competitive with interest rates and are always willing to work with us. So happy to be Aussie customers.
They blow sunshine up you until you sign, then they dont pass on interest rate cuts. No after sales service from broker. Aussie will sweet talk you into signing up with them. Once you're signed up you'll find that you get no after sales service from your broker, simply referred to their call centers each time. They've passed on only one or two of the interest rate cuts over the last couple of years. I highly recommend avoiding this company and going with a different institution. When I asked for our interest rate to be brought into line with the other vendors (Around the average of 2.6%, down from 3.14%) the operator showed no care or compassion and basically told us to contact our broker to organise a refinance through another institution. Don't worry Aussie, we will refinance shortly.
I have been with Aussie home loans for over 5 years. First four years I was on a fixed rate for 4.59%, four years later my broker told that I am paying way more than average and asked me to fix for 3.96 with a break fix fee of over $3000 within 3 months interest rate went down significantly and average now is under 3%. A few weeks ago I went to my mortgage broker and told them this is not fair and I am getting better rates from other lender and they are also offering me $4000 cash bonus. He told me don’t go with another lender I will negotiate a fair break cost and re-fix you for 2.21%. A week later I did not hear anything so called my broker and asked, he said my break fix cost is $4089 and I agreed to that cost, and he told me he would send over the paper work on next business day. I didn’t hear for few days then I called them again and they said I would have to contact Aussie home loans customer support to fix the rate, they already negotiated everything and I just got to agree to cost. When I called the customer support they told me they will have to calculate the cost again and I can except a call with 24 - 48 hrs. After 3 days I did not get any call. I called them up on the fourth day and they told me its only $2858, I said I agree to the break cost again and break my fixed term contact but they said they wont be able to do it until midday and I can expect a call in the afternoon, until 3PM I did not get any call so I called them up and now they are telling it is $12,809. Did my break fix cost go up by $10,000 in two days? They had no answer and advised their manager will call, at around 4:30 PM the manager called and said there were errors in the calculation and my break fix cost is $12,809 and offered me a $100 gift voucher for their mistake. Mistakes three times with calculation, and I agreed three times!! and $100 is a compensation? I lost over $15,000 and Aussie home loans does not have any ethics and I would not recommended anyone to go with them. I am exploring legal options to dispute this matter. Make sure to record your conversations every time you speak to them.
We approached an Aussie Home Loans office to achieve our goal of being home owners with our first home. We provided the basic documents, like payslips, bank statements, etc to the broker as requested. He suggested our bank (which I won't mention) with a "competitive variable & fixed rate." We also have a conveyancer who we appointed. Well, weeks went past while the broker requested one by one further documentation, like a letter from one of our employers plus other documents. Several requests to extend the cooling-off period were honoured while at the same time was driving us, the conveyancer and the real estate mad. So many promises and excuses were made by the broker, but very little was happening while he told us the banks were being very particular. Time and time again, no progress was made while further extensions to the cooling-off period were requested and honoured and driving all of us mad. This went on for about four weeks. After numerous enquiries and communication between us, the broker, our conveyancer and the real estate, all we heard from the broker were further promises and excuses, but no answers. At the last minute, the broker expected us to do the impossible; lowering our credit card limit and sorting out the finances. Very sadly, late this week, after four and a bit weeks, the loan was declined. Our broker failed miserably. So much time was wasted for this result. Now, we have lost, not only our holding deposit, but also any further chances of an approved home loan application with our bank, our home which we really liked and were preparing to move into, any hope of ever achieving our goal of home ownership and my faith in the home loan industry. Thanks so much for destroying our chances and our goal. Now we are very likely to never become home owners. I would never recommend Aussie Home Loans to anyone. Better stay away from them and find someone better.
It is relatively easy for a young person like me to get a home loan via Aussie however, the interest rate is a lot higher than it's competitors. Overall, I can easily track my repayments via the Commbank app which is a plus.
Requested Aussie Home Loan Brokerage service all to NO avail after having reached out to their Sales Support person on three occasions and was promised a follow up. The Launceston Office was of NO value and as a result have looked elsewhere with above and beyond expected results.
Aussie has been fabulous to deal with both pre and post buying a home. I highly recommend them!
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
Want more? Compare all 520 home loans in the Mozo comparison engine.Compare more home loans
Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.