Bank of Melbourne personal loan reviews

They are great to deal with.

Price   6 / 10

Features   6 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Easy to approach and talk to about different loans

Price   5 / 10

Features   5 / 10

Customer service   8 / 10

Convenience   7 / 10

Trust   6 / 10

Less

Awesome bank.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Give it with trust and no paperwork.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Banked a lot of years, no customer service .

Price   2 / 10

Features   2 / 10

Customer service   1 / 10

Convenience   2 / 10

Trust   0 / 10

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It's good pricing but customer support is a mess. Long call times and they continuously transfer to other departments

Price   8 / 10

Features   7 / 10

Customer service   4 / 10

Convenience   4 / 10

Trust   7 / 10

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Great customer service, not waiting for hours, lovely people to deal with, Australian call centre.

Price   6 / 10

Features   6 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   5 / 10

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At first they were very helpful but when nearly to the end they will push their own products like insurances. I feel that once I did not take their offer I got given the cold shoulder.

Price   5 / 10

Features   5 / 10

Customer service   6 / 10

Convenience   4 / 10

Trust   4 / 10

Less

The information (lack of) in paying off and closing off the loan was terrible as 4 times the loan account was NOT closed off and I was charged admin fees 3 to 4 months after the loan had been paid off. After asking 3 to 4 times if there was anything I needed to pay off and the answers given (no) each time... VERY unhappy with them.

Price   2 / 10

Features   1 / 10

Customer service   0 / 10

Convenience   4 / 10

Trust   0 / 10

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The people at the Bank of Melbourne are courteous, professional and knowledgeable of their products.

Price   7 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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Helped me roll all my accounts, get my life back on track and borrow enough to purchase an engagement ring and take my partner out to a beautiful place where I proposed to her.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Bank of Melbourne is very customer focussed and provides fast answers to loan applications.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   8 / 10

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Bank of Melbourne is the only bank that really takes the time to personally discuss and answer any questions you may have about any of their products.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I believe this financial instition to be reliable.

Price   9 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   8 / 10

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They have it all set up and ready to go when you go to the branch after doing an online application.

Price   8 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   9 / 10

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Not the lowest interest option but customer service and ease of process/administration makes it worthwhile.

Price   8 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Our bank is located nice and handy to my home, the staff are awesome, so I can't moan!

Price   10 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I'm very happy with this product. Excellent customer service, awesome assistance and very good explanation. I recommend to everyone go to Bank of Melbourne.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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If my account is overdrawn, prior to loan payment, it will still come out at a later date with no fees.

Price   6 / 10

Features   6 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   9 / 10

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I do not like this product because: the interest gradually increases, and if you pay it off early, you do not save any money because you must pay your fortnightly payment X the amount of payments left. For the first 2 years you are unable to pay it off early without a fee. There is not much I like about this except that they did not deceive us, we knew the truth up front and it gets taken out of our bank each fortnight automatically. The people at the branch are nice, but they are a bank after all, they are there to make money. We must remember that when we are signing, take some responsibility ourselves for the choices we make.

Price   2 / 10

Features   2 / 10

Customer service   4 / 10

Convenience   4 / 10

Trust   4 / 10

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The new branded Bank of Melbourne is actually Westpac in disguise - their helpdesk (BML) often forget who they are working for; so, in essnece; same crappy Westpac service with no idea about customer loyalty; customer retention etc.

Price   5 / 10

Features   3 / 10

Customer service   2 / 10

Convenience   7 / 10

Trust   3 / 10

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