Bank of us home loan reviews

Awesome people at branch and great bank

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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B&E is the best bank in Australia because of the friendly staff who go out of their way to serve you with a smile and they even know my name! Their interest rates are fabulous and they talk to you in an easy to understand manner and nothing is too much trouble to explain. We have been with B&E for over 40 years and would never consider changing to any other bank!

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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This bank is small enough to tailor their loans to the individual borrower. I have had bank accounts with the "big four" banks, but none could provide the individual service like B&E. I walk in the door and am greeted by my name. With Westpac and NAB, every time I enter the bank, the staff are different to the last time I visited. I am not recognised, I am just a number on a computer! If I ask for something a little different to their standard product line, no-one seems to have enough authority to approve and am told to return another day when someone else will be there. At B&E the comment was "what a great idea! We can organise that straight away". The branch manager has the authority to approve deals,without having to refer to higher authority.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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To be addressed by name and greeted with a smile makes me feel valued and appreciated. The ladies at the counter are always cheerful and helpful. Always willing to help and explain any questions. The manager is fantastic and always helpful and considerate. Online banking is great and I just love my bank.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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My local branch has the best staff and nothing is too much trouble on any enquiry we have had, I would never use one of the 4 big banks again as this is the best personal service you could receive. They even follow up a few months down the track to see if you are happy with the way things are going and if you need any further help.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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The products are great, the people are great, but the best thing about this bank is that they make you feel like an individual, not a number on a screen. Personal friendly service and very competitive in the market.

Price   9 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   10 / 10

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B & E gives personal service. They remember your name. They even phoned me when I forgot my sun glasses on the counter. They sit you down and don't hurry you. Everything is explained. If you want someone to go the extra mile then this is the bank for you.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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Friendly, helpful staff.

Price   7 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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I like a bank where I can say I don't have a clue what I'm doing and they assist me with honesty and genuine courtesy...and I can ask the 'stupid' questions.

Price   8 / 10

Features   5 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   9 / 10

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Excellent customer service, and they use common sense when assessing the criteria, instead of relying on a computer program. Also, when you call them they answer right away.

Price   7 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   9 / 10

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Good product have had no problems with it.

Price   5 / 10

Features   5 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   10 / 10

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When I walk into the branch, they know my name. When I needed help sorting out my finances, it was not a problem.

Price   9 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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B&E are a personal bank. You are known by staff, nothing is a problem for them and they do everything possible to help with your banking.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

Less

Because the bank only operates in Tasmania, they understood such things as a rural property can be within walking distance to town. Something that the mainland banks couldn't wrap their heads around!

Price   5 / 10

Features   2 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   7 / 10

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We got a home loan from this bank 3 years ago and have spent thousands doing up bathroom, new patio, pizza oven and out door spa when we just had it valued by the bank they said that it had only gone up by 15 thousand because of a house that sold down the road. This house was smaller and on less land. They charged up $600.00 for this service when we asked about our block being a triple block and a 4 bedroom house they said it didn't matter.

Price   1 / 10

Features   4 / 10

Customer service   1 / 10

Convenience   1 / 10

Trust   1 / 10

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The ability to offset savings balance against the home loan to reduce interest repayments is great. Also, the support & knowledge of Branch staff is fantastic - they are always ready to answer questions & provide advice for best options.

Price   9 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   9 / 10

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very helpful staff

Price   7 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   3 / 10

Trust   8 / 10

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Great bank with low rates, convenient banking and the best personal service!

Price   10 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I have been with B&E for about 15 years and would not consider going anywhere else. It is like going to visit a friend and the service all the staff give is outstanding.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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B&E customer Service is excellent, we love the offset accounts, discounted variable rate, and redraw facility, and the flexibility to pay more off our loan than required, to pay it off quicker.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Price   7 / 10

Features   / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   8 / 10

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I like all aspects of the B&E bank

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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