Fantastic customer service, went over and beyond for me. Genuine customer care. Everything well explained, well presented. So much more than the big four banks!
As they are a fairly small bank, you do get very good service, as they are focused entirely on the customer, the one complaint I have is that their mobile banking app is fairly bad. As someone who uses their phone frequently and tries to do as much as I can on the go (check emails, bank balance etc) I would hope to see this improved in the future.
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