Even though my wife and I live quite remotely from any of BCU Bank's branches, for over 17 years we retiree "senior citizens" have enjoyed the ability to conduct our banking business easily, either online or via telephone assistance. Recently via phone interactions with Joanne Cooke, we resolved Account ownership issues quickly, effectively and efficiently. Like BCU Bank's Account specialists and phone support staff more generally, we appreciated Joanne's friendly, patient approach and ability to quickly understand the issues we faced. At the end of our first late-afternoon conversation, Joanne summarised for us actions she would initiate on behalf of BCU. In spite of an emergency evacuation event, those actions were completed by early on the next business day. In the interim, we discovered further issues related to a dormant Membership. Joanne helped us resolve them in the same manner during a second phone call. Many organisations would do well to study and emulate this level of customer service!
More BCU Bank bank account customer reviewsA good bank with a healthy range of options when it comes to term deposits and savings accounts. Great staff who are always helpful.
More BCU Bank term deposit customer reviewsEvery single interaction I've had with BCU has been fantastic. Nothing has ever been too much trouble, staff are easy to deal with and have always been super helpful. Recently I made contact to ask if I could switch to a better rate and they had sorted it out for me within days. What's even better is the simple communication style. My lender was able to text me updates and let me know when my paperwork was available in secure mail for signing. So happy with this bank.
More BCU Bank home loan customer reviewsBCU Bank's Bonus Saver is a great option for savings and a high interest rate means for money back in my pocket! Very helpful team and easy to use website. I love that they are customer owned too, not like the big banks.
More BCU Bank savings account customer reviewsBCU are the best in my eyes as they have helped when my card was hacked and money was spent on airfares in Spain and I don't have a passport. They are always polite and helpful and even though things are a little different since their joining with P & N I still find them the best in the business.
More BCU Bank credit card customer reviewsI love being with the Banana Coast Community Credit Union because they are very honest and polite and they always try their best to help find a solution to whatever problems you may have
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