BOQ Specialist reviews

Local managers are friendly but it's impossible to get a competitive interest rate as an existing customer. Their website functionality is also poor.

Price   1 / 10

Features   6 / 10

Customer service   4 / 10

Convenience   6 / 10

Trust   4 / 10

Less

Overall very happy with my bank. Only thing I am not happy with is that they charge $15.00 if you don't have enough money in your account for a direct debit but still don't honour the direct debit. I think if they are going to charge $15.00, they should honour the direct debit.

Price   10 / 10

Less

personalised service

Price   5 / 10

Features   5 / 10

Customer service   5 / 10

Convenience   5 / 10

Trust   5 / 10

Less

Not enough branches. Cards stuffing up. Can't bank a cheque without driving 40 mins!

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   8 / 10

Less

I like to be able to speak to someone in the local branch. You used to be able to do this, but now they direct you to a 1300 number which I detest. Press this if you want this, press that if you want that!! Time waster.

Price   7 / 10

Features   7 / 10

Customer service   6 / 10

Convenience   6 / 10

Trust   6 / 10

Less