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BOQ Specialist reviews

Overall rating
7.8/10
Price
7.4/10
Features
7.2/10
Customer service
8.0/10
Convenience
7.3/10
Trust
8.2/10
Based on 35 reviews as rated by the Mozo community.

Recent BOQ Specialist reviews

  • BOQ Specialist Term Deposit review

    Overall rating   4 / 10
    Used to be a great bank

    I've banked with BOQ specialist bank in Sydney for decades. When they were owned and operated as Investec they were excellent, efficient and responsive to customer requirements. However over the past couple of years they seem to have no management control. Simple maturing fixed deposit transfer requests are ignored or misplaced. The Manager dealing with my accounts for multiple years advised last month he was too busy to handle my account and instead of allocating another relationship manager suggested that I should send future requests to their client service department. Sadly, upon requesting transfer of the next maturing deposit it took several international phone calls and 3 secure messages before anyone paid attention and resolved their internal issues. It seems the bank is in a shambles -

    Price
    3 / 10
    Features
    4 / 10
    Customer service
    1 / 10
    Convenience
    1 / 10
    Trust
    3 / 10
    Less
    Jon, Western Australia, reviewed 3 months ago
  • BOQ Specialist Everyday Plus Account review

    Overall rating   10 / 10
    Looking forward to another 20 years.

    BOQ don't charge fees on your everyday bank card. Fast and efficient service. I've been with this bank for over 20 years with no complaints.

    Price
    10 / 10
    Features
    10 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Rita, Queensland, reviewed 4 months ago
  • BOQ Specialist Home Loan review

    Overall rating   10 / 10
    Trusted Bank

    Laila at BOQ, MCQ is very professional, thorough, easy to reach etc. Can't thank her enough. At the time when we first met Laila for our Mortgage Loan, we were under incredible amount of pressure from misguidance from our Mortgage Broker. At that point, with less than a 10 days to settlement, we almost given up hope of buying our home. Laila then took care of everything and sorted everything for us in such a short span of time (when everything everywhere was getting closed/delayed/postponed due to Covid-19) and made us meet the tight deadlines and made the whole experience for us stress free, relaxed. We cannot thank her enough for this. We would absolutely go back to Laila, BOQ (of course at the beginning itself) next time and will definitely recommend her for all of our friends, colleagues etc.

    Price
    10 / 10
    Features
    10 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Shilpa, New South Wales, reviewed 6 months ago
  • BOQ Specialist Platinum card review

    Overall rating   5 / 10
    Easy, simple - everything you want with a CC.

    Simple credit card, simple interface. Easy to understand.

    Price
    6 / 10
    Features
    7 / 10
    Customer service
    7 / 10
    Convenience
    7 / 10
    Trust
    8 / 10
    Less
    Jason, Queensland, reviewed 6 months ago
  • BOQ Specialist Car Loan review

    Overall rating   0 / 10
    Not very helpful nor trustworthy.

    Poor communication with specialist - given pre-approval then withdrawn.

    Price
    5 / 10
    Features
    5 / 10
    Customer service
    2 / 10
    Convenience
    8 / 10
    Trust
    2 / 10
    Less
    Carl, Queensland, reviewed 9 months ago
  • BOQ Specialist Savings Account review

    Overall rating   8 / 10
    Great customer service.

    Customer service is fantastic. That's what keeps me there.

    Price
    5 / 10
    Features
    3 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Simone, Queensland, reviewed 12 months ago
  • BOQ Specialist One Account review

    Overall rating   3 / 10
    Annoying

    Not enough branches. Cards stuffing up. Can't bank a cheque without driving 40 mins!

    Price
    0 / 10
    Features
    0 / 10
    Customer service
    0 / 10
    Convenience
    0 / 10
    Trust
    8 / 10
    Less
    Kate, Victoria, reviewed about 5 years ago
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