BOQ Specialist bank accounts

Review Title: BOQ Plus: 9/10 for Savings & Service As a 19-year-old juggling a couple of jobs in Western Australia, I'm not just living in the present but actively planning for my future. Saving for a car and eventually a house deposit are big goals on my horizon. This is where my experience with the BOQ Everyday Plus Account shines, deserving a hearty 9 out of 10 from me. The Pinnacle of Customer Service: I cannot emphasize enough the outstanding customer service I've received. It’s not every day you find a bank that makes you feel heard and valued. Whether I had a query or needed advice, the staff at BOQ were not just helpful but genuinely caring. It’s refreshing to see a bank put such a strong emphasis on customer relations. A Website that’s a Treasure Trove of Information: The online platform of BOQ is another highlight. It's user-friendly and packed with useful information. As someone who’s constantly on the go, being able to access my account details, understand my saving options, and get financial tips easily is a game-changer. An Account Tailored for Future Planners: The Everyday Plus Account is a perfect fit for young individuals like me. It makes saving straightforward and hassle-free. The flexibility and features of this account align perfectly with my goals of saving for a car and eventually a house. It feels like this account was designed with forward-thinking, goal-oriented users in mind. Room for Improvement: Why not a full 10/10? Well, there's always room for improvement. While my experience has been overwhelmingly positive, I believe there's always scope for innovation and making services even more seamless. Final Thoughts: In summary, the BOQ Everyday Plus Account is a stellar choice for young adults in WA looking to save for their future. It combines excellent customer service with an informative online presence and account features that support long-term financial goals. A solid 9 out of 10 from me!

Great bank easy to deal with

I found initionally the bank had opened the wrong account and were charging me fee's. I approached them and they quickly rectified the problem and refunded half of the fees as I am on a pension. I have had problems with other banks auto teller's not giving over the money, so I spoke to my branch. They didn't hesitate to advance the money I was short changed till the matter was resolved. I have often recommended them to everyone who complaines about their bank. I have been with lots of other banks but the BOQ is the best I have found.

This used to be a great bank. The last six months or so they have been a nightmare due to their call centre! Wait times of over an hour to speak with customer consultants. No call back option. Mind numbingly repetative music, of the type they piped into prisoners cells during the war to soften them up prior to torturing them for information. A message regarding unusually high call volumes that they have played for months. This being an insult to customers intelligence. If its been going that long it is usual, not unusual!!! They have received complaints but the unacceptable situation remains. What kind of management needs a year to correct a situation as simple as this? In all fairness, once you eventually get through to a consultant the sevice is excellent and I genuinely pity their consultants who now have to deal with customers who are irate through the frustration of having to hang on the phone for over an hour before they can speak to anyone.