Every time I call them I get different responses to the same question. They lie to get you to accept their product.
Poor account security, I have been victim to fraudulent transactions multiple times. Great international currency exchange rates.
I use this account as my overseas transaction account. I must have saved a lot of money through this. I'm very rarely charged atm fees and they don't charge currency conversion fees. Using this card in Australia is fine too although they dont have branches in Adelaide which is a bit annoying.
I've been a Citibank client for 7 years. Their service is excellent and I'm very very happy with all the products I have with them. I would surely recommend it!
My partner and I both use Citibank plus account for overseas travel, thanks to no overseas ATM fees or foreign exchange fees. Customer service can vary, as the Citibank call centre is in the Philippines (easier to understand than Indian call centre). It is strongly recommended to advise Citibank where you are travelling so they don' t shut down your card when it is used overseas. Internet banking app is ok but could be better. We had no problems using this card for purchases and cash withdrawals on a trip to Japan and Hong Kong. In some countries an ATM fee may be charged by the ATM operator, but this is not a Citibank fee. There are fee free ATMs in most countries however.
The application is slow and getting in contact with a customer representative is often hard - the usage across the world is great though.
No account fees or transaction fees. Citibank charges no fees at all for transactions made at International ATMs. International Money Transfers are fee free to any account anywhere in the world. Transfers to other Citibank Accounts Overseas are Free and Instant in 25 countries. No monthly fee or minimum opening balance. Unlimited fee free transactions.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.