Citi bank account reviews

Poor account security, I have been victim to fraudulent transactions multiple times. Great international currency exchange rates.

Price   8 / 10

Features   8 / 10

Customer service   2 / 10

Convenience   2 / 10

Trust   0 / 10

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No fees, great customer service.

Price   10 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   2 / 10

Trust   6 / 10

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I use this account as my overseas transaction account. I must have saved a lot of money through this. I'm very rarely charged atm fees and they don't charge currency conversion fees. Using this card in Australia is fine too although they dont have branches in Adelaide which is a bit annoying.

Price   10 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   10 / 10

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Great account with low fees, only downside is lack of branches but the app is great so I don't worry about this.

Price   10 / 10

Features   9 / 10

Customer service   8 / 10

Convenience   7 / 10

Trust   8 / 10

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Love it as there are no account fees and no international ATM fees!

Price   10 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I've been a Citibank client for 7 years. Their service is excellent and I'm very very happy with all the products I have with them. I would surely recommend it!

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   9 / 10

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Easy to use and reasonable access.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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The application is slow and getting in contact with a customer representative is often hard - the usage across the world is great though.

Price   4 / 10

Features   5 / 10

Customer service   2 / 10

Convenience   3 / 10

Trust   7 / 10

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My partner and I both use Citibank plus account for overseas travel, thanks to no overseas ATM fees or foreign exchange fees. Customer service can vary, as the Citibank call centre is in the Philippines (easier to understand than Indian call centre). It is strongly recommended to advise Citibank where you are travelling so they don' t shut down your card when it is used overseas. Internet banking app is ok but could be better. We had no problems using this card for purchases and cash withdrawals on a trip to Japan and Hong Kong. In some countries an ATM fee may be charged by the ATM operator, but this is not a Citibank fee. There are fee free ATMs in most countries however.

Price   8 / 10

Features   10 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   8 / 10

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Citibank has amazing customer service and has ATMs all over the world, so I don't pay fees when I travel.

Price   8 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Difficult to access personally - no offices in Tasmania.

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   5 / 10

Trust   7 / 10

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No account fees or transaction fees. Citibank charges no fees at all for transactions made at International ATMs. International Money Transfers are fee free to any account anywhere in the world. Transfers to other Citibank Accounts Overseas are Free and Instant in 25 countries. No monthly fee or minimum opening balance. Unlimited fee free transactions.

Price   7 / 10

Features   9 / 10

Customer service   8 / 10

Convenience   7 / 10

Trust   8 / 10

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I like Citibank because they're responsible with my money and I feel safe being with them. I am able to find enough ATMs whenever they're needed and I feel like its very accessible at times of need. The customer service is always fast and prompt.

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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I wanted to apply for the Citibank Plus Transaction account as it has very good benefits especially for using overseas (0 foreign transaction and currency conversion fees). I researched beforehand and read a bunch of bad reviews, but chose not to believe them and applied anyway. I was wrong. Citibank is hands down THE WORST. After applying for the account I was told everything was fine and I'd receive the card the following week. When I called to follow up I was told I needed to do a face-to face ID check, and oh, didn't you receive the email? Of course not! I did the ID check and as I needed the account opened quickly and the card to be sent to me I told them explicitly it was URGENT. After 2 days I followed up and the account had STILL not been opened. It took 2 weeks, 7 phone calls and me shouting at someone before the card was sent to me and the account was finally opened.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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They are good to deal with and their customer service is second to none.

Price   7 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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100% reliable.

Price   10 / 10

Features   10 / 10

Customer service   -1 / 10

Convenience   10 / 10

Trust   10 / 10

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Their security is to the extreme that as a customer I cannot even view my account details. Their online navigation through their website is not very user friendly and it can get very confusing. My numerous requests to update my address is never actioned. Will not recommend them to anyone!!

Price   3 / 10

Features   3 / 10

Customer service   2 / 10

Convenience   2 / 10

Trust   6 / 10

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Always there when we need them.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Easy banking and pocket friendly (fees). International and reliable.

Price   7 / 10

Features   3 / 10

Customer service   7 / 10

Convenience   4 / 10

Trust   7 / 10

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Worst operations and customer service in Australia. Bank cards frequently cancelled with no explanation, countless errors and omissions and no explanation or restitution. I only use this Bank due to overseas linkages with other accounts. The Australian operation is shambolic.

Price   10 / 10

Features   9 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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Unfriendly customer service!!!!!! And have a long procedure just to reset password and you have to restart the computer to reset the password, what is going on?????

Price   2 / 10

Features   2 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   2 / 10

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It's International Transfer Zero Charge scheme is appropriate as it saves me money when transferring to my home.

Price   5 / 10

Features   6 / 10

Customer service   5 / 10

Convenience   4 / 10

Trust   7 / 10

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Fantastic in every way except customer service is atrocious, almost impossible to deal with.

Price   9 / 10

Features   9 / 10

Customer service   4 / 10

Convenience   6 / 10

Trust   9 / 10

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Citibank has no fees on any international transactions. Perfect for anyone who travels a lot. Service I receive in Brisbane is ok. Takes a while to get served but staff are nice. Opening account and getting new cards can take a while cause bank based in New York.

Price   10 / 10

Features   9 / 10

Customer service   5 / 10

Convenience   5 / 10

Trust   7 / 10

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My only problem is that if I use my account on the weekend the funds do not come off until the Monday or Tuesday which at times is confusing.

Price   4 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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