I like that there are no international charges for purchases and for using the card overseas. I don't like that there aren't many branches.
Do not use this account if you are travelling!!!! In order to transfer money, convert money into another currency or do anything with this account you are required to enter a one time pin code that is awesome to your mobile. I lost my phone overseas. When I rang asking to change my mobile number I was told that it was impossible for me to do this unless I sent a letter (I could not do this via the phone or email) stating that I wished to change my phone number along with copies of my passport, birth certificate and drivers licence. This left me virtually unable to use my travel account whilst overseas. Very unhelpful customer service. The website also instructed me to call if I lost my phone and that someone would be able to assist me to change my number. This was a lie.
Every time I call them I get different responses to the same question. They lie to get you to accept their product.
Poor account security, I have been victim to fraudulent transactions multiple times. Great international currency exchange rates.
I use this account as my overseas transaction account. I must have saved a lot of money through this. I'm very rarely charged atm fees and they don't charge currency conversion fees. Using this card in Australia is fine too although they dont have branches in Adelaide which is a bit annoying.
I've been a Citibank client for 7 years. Their service is excellent and I'm very very happy with all the products I have with them. I would surely recommend it!
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.