Citibank customer service in general is terrible. Every time I've called I seem to have an Indian person answer my call who I have trouble understanding (though all have been nice). I have tried to get my monthly statement on a specific date for the last two months with no luck. I even have written confirmation letter from the Citibank Customer Advocacy Unit stating my statement cycle is the 13th of each month, but even today - the 13th of September, they still have not provided me a statement and apparently I will now not receive it until the 24th of September and no one can tell me why. What makes it even more annoying is that via an Online Chat earlier in the day I was told I should receive it by the end of today (being the 13th of Sep) yet having just spoken to someone on the phone earlier today and this evening I won't get it until the 24th of September. I mean, how hard is it to get a customer their Statement, especially after you've written it in a letter that they would receive it today. Is it common practice a bank makes their customers chase them to pay them? When you pay a $700 Annual Fee, you have every right to expect a basic level of service - I mean it's not like I'm asking you to perform the impossible, surely. In general, the card does come with a plethora of benefits which makes it attractive, however, the absence of adequate customer service at a base level overshadows what benefit the card offers. If being treated with respect as a customer and not having to deal with team members who do not know their own product offerings is important to you, then I suggest you look elsewhere. If however, you are happy to never deal with anyone in person, on the phone, or via an online chat, this card may very well be something that works for you. As of today, I will be cancelling my card and moving to ANZ. RIP Citibank Prestige Credit Card.
More Citi credit card customer reviewsReally great to deal with Mary from loans department , Was very helpful and fantastic to deal with.
More Citi personal loan customer reviewsI really like the Citi bank, I have a debit card which I use for overseas transactions as no fees on the account. I also use for travel overseas too. Unfortunately Citi has been bought out by Nab so I will have my account changed to them. I’m not sure if Nab will have the same benefits. I’m thinking not.
More Citi bank account customer reviewsIf you can read the documents to me that I sent you, the ones you asked for, then how do you then say you never got them or that they were lost? The games to open a savings account. I called 9 times. Run around. Promises to call back, nothing. Customer service is lies. I found a better deal at another bank and they were far more honest. Turns out there are a lot better bank deal on international banking too. I do a lot of international banking. Don’t trust or waste your time with Citi bank. If they can’t be honest about your documents, why would you trust them with your money?
More Citi savings account customer reviewsI am my sister's executor, who banks with Citi. I am not a person who puts up reviews (I have only done 1 ever). Trying to deal with Citi has been the most difficult part of fulfilling executer duties. There are no branches to visit in WA to visit. Examples are the Estate Management team write letters & include a number to ring if you have problems. When you finally get through, as soon as you say Estate Management, you get told they will call you & you get cut off. I am trying to sell my sisters house & need to transfer the mortgage into my name. This requires to the mortgage to be cleared (there is no debt) & the title, held by Citibank, to be sent to Landgate. I have sent docs to Citibank 3 weeks ago - no call. I ring & get blocked. My recommendation is to avoid Citibank unless you have heaps of time and can deal with the fustration.
More Citi home loan customer reviewsI love this company because they are great and have great customer service and they accessible and cheap. Citi is a great company. I know it.
More Citi travel insurance customer reviewsHappy with rates.
More Citi car loan customer reviewsthey seem to have the right products to suit me I am 60 and find at myage i feel comfortable and safe thankyou
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