Citi reviews

Citi are like most other banks, they charge too much interest on credit but they do remind you if you are late.....usually. Where they fall down is when you want to leave. I finally paid mine off & left a credit in the account & requested it to be closed, this didn't occur so the account was hit with an annual fee which I didn't realise for months as I never looked at the account, I received no calls to say anything was wrong until much later when there were also late payment fees. The account was now hundreds overdrawn so I told them what happened, requested it all be reversed & the account closed, not to call me but email for anything. The calls started coming thick & fast & I refused to answer but no emails were received. The same thing happened with my NAB credit card but NAB immediately reversed everything, closed the account & apologised but Citi just kept calling. I kept refusing to answer & kept emailing them with the same request to stop calling, reverse everything & email me. Multiple requests later & they are still not responding apart from the phone calls so I'll be making a formal complaint to the Australian Financial Complaints Authority (AFCA).

Price   3 / 10

Features   3 / 10

Customer service   6 / 10

Convenience   6 / 10

Trust   0 / 10

Less

Every time I call them I get different responses to the same question. They lie to get you to accept their product.

Price   2 / 10

Features   4 / 10

Customer service   4 / 10

Convenience   4 / 10

Trust   2 / 10

Less

I like this Bank because they are available 24hours

Price   8 / 10

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Nothing to rave about

Price   5 / 10

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No ATM fees, no Account keeping fees, no international transaction fees and it also works as a debit credit card for online purchases. Citibank is a really great bank.

Price   10 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   10 / 10

Trust   10 / 10

Less

I like

Price   7 / 10

Features   6 / 10

Customer service   5 / 10

Convenience   7 / 10

Trust   6 / 10

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Great for travel as it keeps prices low, not so good for accessibility.

Price   7 / 10

Features   7 / 10

Customer service   4 / 10

Convenience   4 / 10

Trust   10 / 10

Less

Free Insurance with credit card for myself and my partner. Convenient and hassle-free.

Price   7 / 10

Trust   7 / 10

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Happy with rates.

Price   7 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   7 / 10

Trust   7 / 10

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they seem to have the right products to suit me I am 60 and find at myage i feel comfortable and safe thankyou

Price   10 / 10

Features   6 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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