Defence Bank bank account reviews

I've been a member since 1999 and will continue to be for years to come.

Price   10 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

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I've been with this bank for 25 years. They have always been extremely helpful in every way possible and I couldn't ask for anything bette. I'd recommend them to anyone.

Price   10 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

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The staff are really friendly and honest. Online banking is very easy to understand and use.

Price   10 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

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Because you asked about a bank not an insurer!

Price   6 / 10

Features   5 / 10

Customer service   9 / 10

Convenience   2 / 10

Trust   10 / 10

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Great service, friendly people and always competitive.

Price   9 / 10

Features   6 / 10

Customer service   10 / 10

Convenience   4 / 10

Trust   10 / 10

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They will not discuss getting rid of bank fees, they charge for each card you have each month. If you get rejected because you don't have enough money in the account they charge you $2. Toooo many fees.

Price   4 / 10

Features   1 / 10

Customer service   2 / 10

Convenience   1 / 10

Trust   5 / 10

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Defence bank previously named defcredit is a credit union thus being so it makes it possible for their prices for the account to be cheaper and loans to be at a lower interest rate. They use redi teller ATMs and so far I have always been able to get to one no matter what town that I have been in. For any defence force member, they are a great bank and they are at every military base and they are knowledgeable about all military programs that are running. I have never had a single problem with them and their staff have always been friendly.

Price   9 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   4 / 10

Trust   10 / 10

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The bank provides nil support on weekends &/or public holidays.

Price   5 / 10

Features   3 / 10

Customer service   3 / 10

Convenience   1 / 10

Trust   2 / 10

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Great bank but difficult to access if you're not a member of the Defence Force.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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They understand the needs of community focused banking. There are no grey areas that the big four seem to have.

Price   7 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

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Great customer service and a good bank to deal with.

Price   6 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   3 / 10

Trust   10 / 10

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My bank only has two branches in Adelaide, so face to face communication is poor. But everything else is great. I had a home loan with them, and they helped me pay it off quickly.

Price   8 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   6 / 10

Trust   10 / 10

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I love this Bank they are not afraid to help or give you information that might better suit you! Each time I call whether it be regarding my bank account details, a question I have on certain transactions or a personal loan, they are always willing to help. I have been with this bank since 1985. The only issue is you must be either servicing member of ADF, Reserves, Public Service or relative. Not exclusive, if offer details. They are great though and non-existent or low, low banking fees.

Price   8 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   8 / 10

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The convenience of the branch to my physical work location makes this bank attractive. However, the customer service and how it meets the needs of service men and women are what makes far better than any mainstream products.

Price   6 / 10

Features   4 / 10

Customer service   8 / 10

Convenience   7 / 10

Trust   7 / 10

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Great customer service. Our nearest branch is 160km away but can do banking easily by email or fax. Staff at all the branches I have used are very friendly and helpful. They are geared for defence personell serving overseas but it works well for those of us who are retired and remote from a branch.

Price   9 / 10

Features   -1 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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The online banking easy really user friendly and access is great. Very reliable banking and friendly service. Only con I can think of is lack of branches, but with the ease of online use, it's not a major issue.

Price   8 / 10

Features   5 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   9 / 10

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they have always looked after our needs

Price   5 / 10

Features   3 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   10 / 10

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the overseas charges are very high and it is difficult to often get into a branch, but very good customer service

Price   6 / 10

Features   4 / 10

Customer service   9 / 10

Convenience   3 / 10

Trust   8 / 10

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I Like the defence credit union as they are a trusted company that has reliability in its name and values.

Price   4 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   2 / 10

Trust   9 / 10

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Defcredit has a personal touch. I can telephone or email staff by name and receive uncomplicated and perfect customer service every time. Only down fall is that their branches are located only at defence sites. Which I no longer live near one so am now paying $2 withdrawal fee's at other banks ATMs.

Price   8 / 10

Features   3 / 10

Customer service   10 / 10

Convenience   4 / 10

Trust   10 / 10

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Defcredit is the best bank they don't charge fees for accounts in excess, they are friendly helpful and always have the right advice they are awesome!

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Always friendly and helpful.

Price   8 / 10

Features   6 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   9 / 10

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Good bank - nice staff.

Price   7 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   8 / 10

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Online banking is simple and easy. The savings accounts have decent interest rates.

Price   8 / 10

Features   5 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   7 / 10

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The customer service team explain everything to you in a straight forward fashion. There are no hidden fees. The customer service team help you out with any enquiry even if it's a stupid question.

Price   10 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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