Defence Bank Home loan reviews
Overall rating
Recent Defence Bank home loan reviews
Defence Bank Premier Low Rate Home Loan (Owner Occupier) review
One on one contact for all home loan needs
We speak to the same account manager every time, our emails go to the same person everytime. It is refreshing to have a single point of contact at our bank to discuss our financial affairs.
Defence Bank Ultimate Home Loan (under $250k, Owner Occupier) (Fixed, Package) review
A bank that's highly recommended
Great as far as a bank goes
Defence Bank Essentials Home Loan (Owner Occupier) (Fixed) review
Supportive
This bank is small, although it has connections with the NAB. Although its interest rates may be higher than some other competitors, the support you receive from staff cannot be found at any other bank.
Defence Bank Home Loan review
Good customer service
Too many fees, and not competitive compared to other lenders.
Defence Bank Home Loan review
great customer service
They know who you are and are extremely helpful.
Defence Bank Home Loan review
Incompetent and slow
Still in the process of applying for a DHOAS home loan. They have taken months and still no decision has been made. Only after threatening to drop the application and go to another bank has any progress been made but they are still missing their own deadlines they give me. They are useless with non-standard loans. Purchasing off a related party for less than market value with multiple sources of income, forget it. Next time, use a competent bank.
Defence Bank Home Loan review
Good location, customer service is great
It is conveniently located close to work and home, lots of branches.
Defence Bank Home Loan review
Awesome service
My husband has been a customer for a long time and has found the customer service and the product solutions to be excellent. Pro - customer service, flexibility, understands the customers needs, proactive in approach Con - have to be related somehow to defence.
Defence Bank Home Loan review
Good home loans, expensive day-to-day banking fees
In their transition from Credit Union to Bank they introduced a number of fees of which I was not aware, resulting in us taking our day-to-day banking elsewhere. However, I am very happy with their homeloan service.
Defence Bank Home Loan review
Fantastic rates with no ongoing fees or "packages"
Defence Bank have the absolute best defence home loans (DHOAS loans). No ongoing fees, free offset account and options to fixed or variable loans. I have had the best experience with the home loan consultant in WA with everything handled professionally with no issues. Loved the service and the interest rate was competitive and they even negotiated a special rate for me. What big four would do all this. Take my advice, go to Defence Bank for your home loan!
Defence Bank Home Loan review
Excellent service and a good deal
Helpful friendly staff who maintain a high level of service after finalising a housing loan, unlike some other lenders who seem to forget you once the deal is finalised.
Defence Bank Home Loan review
Appalling ethics
I joined Defence Bank virtually the day I joined defence. I invested a considerable sum through them into Santander and used their credit card facilities as well as insurance services. I became unwell as a result defence injuries and am currently under the care of the DVA after my medical discharge. I applied for a mortgage and used my DVA pension as my income. The amount of income including my wife's income was more than adequate to service the mortgage but Defence Bank refused my loan because of the source of income. This income is probably more secure than the persons' income that rejected the loan and despite several conversations with them, they would not budge. It seems that they use their priviledged position on bases to draw you in but for god's sake. Do not get ill - they will flick you off like a bug on your uniform. Defence Bank asked me to please not slag the bank off but I feel outraged at the bank and was surprised that the manager would ask this considering the treatment I have received. Thank God for Commonwealth Bank who chose to research the nature of my income and the conditions attached to it before they decided to grant me my mortgage. It took about a week longer but they asked all the questions and asked for all the proof (which I provided) before they made an informed decision. It's not the first that I have heard about Defence Bank turn their backs on ex-members who are having a bit of a hard time so SHAME ON YOU DEFENCE BANK! I WOULD NOT USE YOU AGAIN IF MY LIFE DEPENDED ON IT!
Defence Bank Home Loan review
Terrific customer service with products that help.
I have been with Defence Bank since 1982. I have had several home loans which seemed to be tailor made for our family. The staff have consistently been helpful, quick with a smile and able to meet all of our requests. I strongly doubt the larger banks could be this personable, helpful and quick to advise us of features which assist us in our quest to keep our heads above the water. I have invested all of our funds with Defence bank and feel very secure.
Defence Bank Home Loan review
Great service and staff
Great rates, fantastic service, absolutely fantastic staff.
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Home loan comparisons on Mozo - rates updated daily
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PromotedSmart Home Loan 80
- interest rate
- 2.63% p.a. variable
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- 2.65% p.a.
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Star Essentials Home Loan
- interest rate
- 2.39% p.a. variable
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- 2.39% p.a.
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Fixed Rate Home Loan Wealth Package
- interest rate
- 2.29% p.a.
fixed 2 years
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- 3.99% p.a.
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UHomeLoan - Discount Offer
- interest rate
- 2.59% p.a. variable
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- 2.59% p.a.
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Fixed Home Loan Special Offer Home Package Plus
- interest rate
- 2.29% p.a.
fixed 2 years
- comparison rate*
- 3.32% p.a.
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