Defence Bank home loan reviews

Great as far as a bank goes

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

This bank is small, although it has connections with the NAB. Although its interest rates may be higher than some other competitors, the support you receive from staff cannot be found at any other bank.

Price   6 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Too many fees, and not competitive compared to other lenders.

Price   6 / 10

Features   4 / 10

Customer service   7 / 10

Convenience   9 / 10

Trust   7 / 10

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They know who you are and are extremely helpful.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   10 / 10

Less

Still in the process of applying for a DHOAS home loan. They have taken months and still no decision has been made. Only after threatening to drop the application and go to another bank has any progress been made but they are still missing their own deadlines they give me. They are useless with non-standard loans. Purchasing off a related party for less than market value with multiple sources of income, forget it. Next time, use a competent bank.

Price   8 / 10

Features   8 / 10

Customer service   2 / 10

Convenience   2 / 10

Trust   2 / 10

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It is conveniently located close to work and home, lots of branches.

Price   4 / 10

Features   6 / 10

Customer service   7 / 10

Convenience   9 / 10

Trust   8 / 10

Less

My husband has been a customer for a long time and has found the customer service and the product solutions to be excellent. Pro - customer service, flexibility, understands the customers needs, proactive in approach Con - have to be related somehow to defence.

Price   9 / 10

Features   6 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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In their transition from Credit Union to Bank they introduced a number of fees of which I was not aware, resulting in us taking our day-to-day banking elsewhere. However, I am very happy with their homeloan service.

Price   7 / 10

Features   8 / 10

Customer service   7 / 10

Convenience   5 / 10

Trust   8 / 10

Less

Defence Bank have the absolute best defence home loans (DHOAS loans). No ongoing fees, free offset account and options to fixed or variable loans. I have had the best experience with the home loan consultant in WA with everything handled professionally with no issues. Loved the service and the interest rate was competitive and they even negotiated a special rate for me. What big four would do all this. Take my advice, go to Defence Bank for your home loan!

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Helpful friendly staff who maintain a high level of service after finalising a housing loan, unlike some other lenders who seem to forget you once the deal is finalised.

Price   9 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

Less

I joined Defence Bank virtually the day I joined defence. I invested a considerable sum through them into Santander and used their credit card facilities as well as insurance services. I became unwell as a result defence injuries and am currently under the care of the DVA after my medical discharge. I applied for a mortgage and used my DVA pension as my income. The amount of income including my wife's income was more than adequate to service the mortgage but Defence Bank refused my loan because of the source of income. This income is probably more secure than the persons' income that rejected the loan and despite several conversations with them, they would not budge. It seems that they use their priviledged position on bases to draw you in but for god's sake. Do not get ill - they will flick you off like a bug on your uniform. Defence Bank asked me to please not slag the bank off but I feel outraged at the bank and was surprised that the manager would ask this considering the treatment I have received. Thank God for Commonwealth Bank who chose to research the nature of my income and the conditions attached to it before they decided to grant me my mortgage. It took about a week longer but they asked all the questions and asked for all the proof (which I provided) before they made an informed decision. It's not the first that I have heard about Defence Bank turn their backs on ex-members who are having a bit of a hard time so SHAME ON YOU DEFENCE BANK! I WOULD NOT USE YOU AGAIN IF MY LIFE DEPENDED ON IT!

Trust   0 / 10

Less

I have been with Defence Bank since 1982. I have had several home loans which seemed to be tailor made for our family. The staff have consistently been helpful, quick with a smile and able to meet all of our requests. I strongly doubt the larger banks could be this personable, helpful and quick to advise us of features which assist us in our quest to keep our heads above the water. I have invested all of our funds with Defence bank and feel very secure.

Price   8 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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Great rates, fantastic service, absolutely fantastic staff.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   10 / 10

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When my husband walked out on the kids and me, the staff at DEFCREDIT have been absolutely wonderful and so helpful. They were fantastic in helping me refinance and doing most of the paperwork to help me. I would recommend DEFCREDIT to everyone, the staff are always kind and helpful. Thanks DEFCREDIT.

Price   9 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   10 / 10

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With over a million dollars of housing loans for our properties, we thought Defcredit would give us a discount on their rates. But were told abruptly "no way." They are useless for your non-standard loans, as I wanted to borrow $50K to help my mum buy a house, they would not let me use one of our other loans as security, so I had to loan it at 13% as a personal loan. As soon as my husbands is out of his probation period at work it will be bye bye Defcredit.

Price   5 / 10

Features   1 / 10

Customer service   10 / 10

Convenience   3 / 10

Trust   5 / 10

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Great for ADF members with access to the DHOAS subsidy - makes for a very competitive loan.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   9 / 10

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Great financial institution for serving and ex-military members of the community.

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   5 / 10

Trust   10 / 10

Less

Meets our needs, is fairly convenient when we're at home, friendly staff.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   9 / 10

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Convenient, Quick approval, competitive against the big 4, Branches at most Defence bases and all have ample access to answer any inquiry regarding all facets of finance, well trained staff.

Price   9 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I swapped over from Westpac to Defcredit and saved $136.00 on my mortgage each month, not to mention the lack of fees charged. can not recommend them enough.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

Very bad customer service. They took way too long to make a decision, then came in with an extra $10,000 in fees from what was quoted at initial inquiry. I know at least 4 people who have moved their mortgages due to this problem.

Price   1 / 10

Features   1 / 10

Customer service   0 / 10

Convenience   1 / 10

Trust   0 / 10

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Good bank. Convenient, due to location on base.

Price   7 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   10 / 10

Trust   7 / 10

Less

The Defcredit home loan has a useful mortgage offset facility and they pass on all interest rate reductions when they occur with no fuss. Highly recommended home loan provider.

Price   10 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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