I have found the staff to be very friendly and good at their jobs. I'm not treated as a number but a person and remembered from the last time I was in there, which isn't all the time as I only go into the credit union roughly once a month. The account and insurances that I have with them are the best I have found with low fees and good interest rates.
Make rules as they please and hold onto your money as they please. As for the staff, intimidating, arrogant and just plain rude unless you have money.
Cannot beat these guys anywhere for service and professionalism. Nice to be able to talk directly to your bank manager on a first name basis and have them actually know you as a client and a person not just a number. Well done.
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