This bank started out as a Building Society, and became a Bank after getting more and more of what it needed. I'm been with them all along, since I live in the greater Wollongong area. They are great!
Love IMB's Term Deposit products, great service and communication. IMB doesn't only stand for Illawarra Mutual Building Society. It stands for IMB -I Love My Bank, it is imaginative money building.
They made it more difficult than need be to transfer our deposit to another institution once the term deposit matured. They would not do a direct transfer, so we had to go to their shopfront to pick up a cheque. Because we were transferring the deposit into an online only institution, we had to first of all go to another shopfront to deposit the cheque into another account, wait 5 days for it to clear, then transfer it into the online account and wait 2 days for it to appear there. This was both inconvenient and costly (5days interest).
I have been a customer of IMB for over 10 years and their service and level of professionalism and integrity are beyond reproach. I intend to stay with IMB and wholeheartedly recommend their services to any prospective customer.
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