They made it more difficult than need be to transfer our deposit to another institution once the term deposit matured. They would not do a direct transfer, so we had to go to their shopfront to pick up a cheque. Because we were transferring the deposit into an online only institution, we had to first of all go to another shopfront to deposit the cheque into another account, wait 5 days for it to clear, then transfer it into the online account and wait 2 days for it to appear there. This was both inconvenient and costly (5days interest).
IMB is local, available, reliable and trustworthy. Because of my experience with IMB I would look at their products first before researching others. IMB the starting point for reliability and trustworthiness!
I have been a customer of IMB for over 10 years and their service and level of professionalism and integrity are beyond reproach. I intend to stay with IMB and wholeheartedly recommend their services to any prospective customer.
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