Avoid Kogan Money! They leaked my personal data and made 2 unauthorised transactions under this card, valued at 500 USD!!!! The client services representative that I first contacted didn't even lodge a dispute on my behalf and nothing was actioned until I called a week later for a follow-up, before they lodged a dispute on the transactions. Weeks later I called and they said 6 to 8 weeks, then said 6 to 8 weeks again when I called weeks later. It's ridiculous that it takes them forever all the while I was unable to log onto my account. This should be reported to the consumer authority!!!!
When I received my April statement I noticed a foreign transaction for $662.81 with a fee of $22.53. Since I had not made any foreign transactions I thought this was a fraud and informed Kogan Money at once by phone. The person said they would need to replace my credit card and also they would dispute the transaction. On further investigation I found that the transaction was legit, for a car hire in Broome I arranged through Booking.com . So I phoned Kogan again and spoke to the same person letting him know this and questioning why an Australian transaction had incurred a $22.53 fee. On April 22 I received an email from Booking.com saying my car hire had been cancelled. When I received my May statement I was surprised to see that although $662.81 and $22.53 fee were credited back to my account in early April, on April 25 the $662.81 was again debited from my account. So I am now $662.81 out of pocket with no car booking. After two lengthy phone calls to Kogan Money I was asked to contact their "chargeback" group about this. It turns out that Kogan Money is part of Citibank, and the chargeback group is actually for the Coles credit card, which Citibank also manage. Firstly I was fobbed off by the person, but asked to speak to the manager. He said he would try and get the money refunded. Four months later after many calls and emails asking what is going on, I received an email from Kogan Money saying they were unable to get my refund, and I should contact the merchant myself. This is the worst service I've ever experienced from an Australian bank. They try to pass the buck to somebody else, and then blame me for disputing the transaction in the first place. I'm now referring this matter to the Australian Financial Complaints Authority (AFCA) - which of course will take ages to resolve. Take my advice... don't get involved with this incompetent and barely literate operation.
**Saving based on the average difference in fees and charges over 3 years between the most competitive product Mozo can refer a consumer to and the average credit card product input by 6,863 consumers (average balance of $4,262 or balance transfer balance of $5,818, interest rate of 19.6% and annual fee of $36.50) who used the Mozo Credit Card Health Check tool between 1 January 2012 to July 2012.
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