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Kogan Money Credit card customer reviews

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Based on 4 credit card reviews as rated by the Mozo community.
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Recent Kogan Money credit card customer reviews

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  • Kogan Money Black Card

    TLDR: Avoid Kogan , they leak your identity

    Avoid Kogan Money! They leaked my personal data and made 2 unauthorised transactions under this card, valued at 500 USD!!!! The client services representative that I first contacted didn't even lodge a dispute on my behalf and nothing was actioned until I called a week later for a follow-up, before they lodged a dispute on the transactions. Weeks later I called and they said 6 to 8 weeks, then said 6 to 8 weeks again when I called weeks later. It's ridiculous that it takes them forever all the while I was unable to log onto my account. This should be reported to the consumer authority!!!!

    Customer service
    Convenience
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    Less
    Anon, New South Wales, reviewed 7 months ago
  • Kogan Money Black Card

    Excellent

    Everything you need in this card, recommend to everyone who want to manage their money and get extra point to buy things.

    Price
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    Customer service
    Convenience
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    Less
    Kas, Australian Capital Territory, reviewed about 2 years ago
  • Kogan Money Black Card

    Avoid these cowboys like the plague

    When I received my April statement I noticed a foreign transaction for $662.81 with a fee of $22.53. Since I had not made any foreign transactions I thought this was a fraud and informed Kogan Money at once by phone. The person said they would need to replace my credit card and also they would dispute the transaction. On further investigation I found that the transaction was legit, for a car hire in Broome I arranged through Booking.com . So I phoned Kogan again and spoke to the same person letting him know this and questioning why an Australian transaction had incurred a $22.53 fee. On April 22 I received an email from Booking.com saying my car hire had been cancelled. When I received my May statement I was surprised to see that although $662.81 and $22.53 fee were credited back to my account in early April, on April 25 the $662.81 was again debited from my account. So I am now $662.81 out of pocket with no car booking. After two lengthy phone calls to Kogan Money I was asked to contact their "chargeback" group about this. It turns out that Kogan Money is part of Citibank, and the chargeback group is actually for the Coles credit card, which Citibank also manage. Firstly I was fobbed off by the person, but asked to speak to the manager. He said he would try and get the money refunded. Four months later after many calls and emails asking what is going on, I received an email from Kogan Money saying they were unable to get my refund, and I should contact the merchant myself. This is the worst service I've ever experienced from an Australian bank. They try to pass the buck to somebody else, and then blame me for disputing the transaction in the first place. I'm now referring this matter to the Australian Financial Complaints Authority (AFCA) - which of course will take ages to resolve. Take my advice... don't get involved with this incompetent and barely literate operation.

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    Less
    Keith, Victoria, reviewed over 2 years ago
  • Kogan Money Credit Card

    Waste of time - Avoid!

    Very poor customer service and complaint resolution process for applying customers, have no transparency and very shady practices that I would avoid. Not worth the hassle.

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    Less
    Jamie, Victoria, reviewed over 2 years ago
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