Your selected credit cards
Latitude is a non-bank lender in Australia offering credit cards, personal loans and car loans. It’s perhaps best known for offering limited time and interest-free payment plans at large retailers, available through its credit cards. In addition to this, it also offers a low rate option and a credit card for international travellers.
Your selected credit cards
Very poor. Stay away. Latitude Gem Visa credit card came with a furniture item purchased "interest free" over a designated period. Four months in, monthly bills have almost doubled "in order to avoid future interest". On enquiry, it appears there are account keeping fees of $120 per annum and paper statement and processing fees of $72 per annum. It is very difficult to get through on the phone (long wait times) and the only way to avoid the exhorbitant fees.
Very poor. Stay away. Credit card came as part of a furniture purchase "interest free" for a designated period. Repayments have slowly climbed to be almost double per month "in order to avoid future interest" .. and, after 4 months, a small amount of interest has already been applied! Very difficult to get through by phone and, no.. U don't want to download yet another app' and communicate with a bot. Will be paying this card off early, cancelling my account with Latitude and making a mental note never to deal with Latitude again.
Convenient buying options
They advertise themselves as good for travelling. There is an 'if overseas' number to call on the card. That number is only staffed Monday to Friday during business hours. I had a problem on a Friday in Iceland. Due to the time difference couldn't get onto them until Sunday night. Then I was put on hold for 15 minutes and it dropped out and I had to start again. While overseas I did not get a new sim card but just used whatsapp. They wouldn't use whatsapp or an email for verification, so I had to get a third person in Australia to relay the verification code to make to the necessary adjustment to the card. If I had not had a large stash of cash I would have been in serious trouble.
If you get this credit card you will die a death by a thousand fees. I have attempted to close my account for the past 3 months. Each time I pay the balance to zero, I have put in an application to close the account and then been told they can’t close it because there is money outstanding. Basically, if you pay your balance down they will slap on more fees, making it pretty much impossible to actually get your account to zero. Even after submitting the close account application they slapped me with account keeping fees for the time period after the application was made. They will charge you $5 for a paper statement but not give you the choice to not have one. They charge you a fee to make a payment, meaning every time you pay your card down, they just add a payment processing fee. They charged me a $45 late fee because they didn’t process my payment until after the payment due date. In the past 3 months I have been slapped with over $100 in fees, despite not purchasing anything on the card in this period, despite me paying the balance in full every month, and despite me trying to close the account.
When you tell them that they call you back on that particular date . They will call you 5 days earlier. They just dont get it what you have told them . They hire these Indians who don't even understand WTH you are telling them . Whoever the manager Is gear up and do your freaking job properly and make sure you customers support team do what they are meant to do when it is already typed in the system . Is just that simple to follow . I think I can do a better job in managing staffs that will actually listen . FINALYY people out there don't ever use latitude for credit card or business loans. They DONT CARE ABOUT WHAT YOU ARE ASKING THEM TO DO .
Very easy to apply for
WILL NEVER USE OR RECOMMEND EVER AGAIN. GO MASTERCARD approval process is POOR and stress full. I have been going back and forth with my accountant trying to get an acceptable accountant letter . They don’t proved the full information on the site or application with what details are needed, if you call them you can barely make out what they are saying. I have asked during my last 3 phone calls what details are needed and everytime they have left out something. My current application has cost me $464 in accounting bills and the application has been pending approval for 4 weeks now. I was approved in 2021 as an unemployed single parent for $6000 in 10 minutes, paid off no dramas. Applying this time with a taxable income has been painful
Had my new Credit Card for 24hrs, made my 1st purchase for $103 and they blocked the card. Called them with no answer as it's a public holiday. ZERO CUSTOMER SERVICE.
Very high interest, interest free periods are good though
Latitude was acquired by Värde Partners, KKR and Deutsche Bank in 2015, and was listed on the Australian Securities Exchange (ASX) in April 2021.
Here’s the minimum credit limit for each of Latitude’s credit cards:
Latitude says it should take about 10 minutes to complete one of its credit card applications. Once submitted, you can receive approval in 60 seconds, though the process can take up to two business days if more information is needed on your application.
If you receive approval, Latitude will send you a physical card within five to 10 business days.
LatitudePay was a buy now pay later service, but it stopped operating in Australia in April 2023.
You can cancel your Latitude credit card by:
Note that to close a Latitude credit card, you first need to pay off any balance owing on your account. You won’t be able to cancel your card until this is done.
^See information about the Mozo Experts Choice Credit Card Awards
Mozo provides general product information. We don't consider your personal objectives, financial situation or needs and we aren't recommending any specific product to you. You should make your own decision after reading the PDS or offer documentation, or seeking independent advice.
While we pride ourselves on covering a wide range of products, we don't cover every product in the market. If you decide to apply for a product through our website, you will be dealing directly with the provider of that product and not with Mozo.