Move Bank came from Railways Credit Union which was a mutual credit union. The culture of service remains even after they made the change. Most of the contact is by phone or internet but there is very little that they can't and/or won't do for you.
I like this bank because everybody is treated the same, there are no discounts for "better" customers, the ethos from the non profit credit union it emerged from still rings true. There is only one bricks and mortar branch but they do everything they can to ensure that you don't need to go into it. All banking can be done online or by phone and they will accomodate these needs with excellent service representatives.
Very poor customer service. Staff fail to meet their own promises of getting back and fail to even return reminder calls. Try another bank.
I mostly dislike this bank. They only have one branch in Brisbane CBD, no ATM’s and whenever you call they are too busy to help.
I would never have never and will never recommend this company. I just had my family home of 25 years repossessed by the bank. Behind in payments by $8000, that's only 6 months, they actually delayed our processing for superannuation release then turned down our offer to pay the loan outright. $85000 now the bank made us leave our home and have the home on the market for $120000, how is that even legal.
I have been a member of RCU for 35 years and when I wanted a loan to buy an investment property I was able to make the loan application over the phone and I was successful in the application being able to access 95 percent of the purchase price. I have never looked back nor have I wanted to leave RCU. The only drawback to becoming a member is it is still too restricted in its class of membership in that you have to know a relative of a member who originally had to be an employee of Queensland Rail and later on an employee of AURIZON.
From the start to the finish of our home loan they were understanding, patient and courteous and helped us considerably. Glad to say our loan is now paid out. They were the greatest.
They love making us as members feel like VIPs. So whether you're looking to buy a new home or car, get insurance or save for the future, they guarantee first class service and super competitive products. Everything you need to get started is right here. They have been helping railway workers and their families like myself create brighter financial futures since 1968. They wouldn't exist without us as members, so rest assured that we are always their top priority.
My bank is always helpful and courteous. Even though they do not have a branch in my area (they have a representative), I still can access my funds through a network of ATM's charging minimal fees. Though a lot of my banking is done through phone calls, there is virtually no waiting time before you are speaking to a staff member and you are dealing with your business. I have been with them for over a decade and cannot see myself leaving them anytime soon..
railways credit union is always friendly, helpful, caring and always treats you like a person not a number. I would recommend them for their great interest rates and considerate service.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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