All in this company is lost. I have been with NRMA for a number of years and have always paid my insurance on time however recently NRMA cancelled my policy without advising me and when I questioned the representative on why I was not notified he advised that I was sent a number of emails which I never received, however the representative was quick to add that they could be in my junk file. When I asked why I was not sent a letter or text they advised email was my preference which I would never have agreed to. My car insurance is not like a gym membership that can significantly change someone’s life! I have been driving my car uninsured for over 3 months unknowingly! I have always been a responsible person and have always had insurance and registered my car on time for over 30 years and not once Have I ever driven a car that was not insured. Thanks NRMA! In addition to this the representative told me my new policy was an additional $50 each month due to natural disasters, so my insurance went from $97 A month to $140 a month. Obviously I was very upset that not only was I driving my car uninsured for 3 months but NRMA wanted to charge me more. As you can understand I was most upset about how this issue was handled and contacted GIO, Budget Direct and AAMI. They all offered me between $60-$70 a month with the same excess! So I strongly do not recommend NRMA!
The response to my claim was great. Good communication and understanding. The whole process was easy and the staff showed compassion.
Excellent support. As a single female travelling abroad its imperitive that I have an insurer I can trust to look after me. These guys do it in spades!
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.