Alway reliable.
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I have been with NRMA for many years. Overall, I think they are pretty good. not perfect, but better than most. Early this year I had damage to my roof and ceilings because of a bad storm, and broken tiles due to branches. They went above and beyond to fix the damage. However, one of their workmen (contractors) badly damaged an item in my home. He left in a hurry, probably hoping I wouldn't notice. When I contacted NRMA about it, they just told me to take it up with the contractor. In the end, nothing was done to repair the damage, and I had to get repairs done myself. I really feel that, since NRMA had sent the contractors, they were responsible for fixing damage caused by them. Very disappointing. NRMA also refused to repair a wall behind my house which had been damaged by the same storm. (It had collapsed) So - Some good, some bad. I am still with them, and probably won't change. But I think there are some things they could do better.
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Pros - Well known - Reputable - Customer Services Cons - Pricing - Flexibility
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Excellent support. As a single female travelling abroad its imperitive that I have an insurer I can trust to look after me. These guys do it in spades!
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