Their claims team is not responding to emergency repairs and they don’t have any SLA for any emergency claim. I am chasing them for an emergency claim to fix my car and they are not replying. They don’t understand the critical situation where we are expecting a baby any day we need our car fixed. I have taken all quotes and everything but they don’t have to review. I will go to fix but I was just requesting to review and approve but everyday I call them and they just say we are looking on priority but we don’t have any SLA. Then why do you guys call it an emergency fix?
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