Progressive called the tow truck driver to ask questions of the night... not the police?? Every time I lodge a form via email they don't read it. You have to call after and get actual acknowledgement of the email or it will just sit unread. When asked they just say we are a call centre first (they why email?).
Progressive Direct are number one for service and claims, we have had two claims with them and they did all the work for us, awesome.
Progressive are great value for money and the application process is easy. Their online portal is easy to navigate and their product is comprehensive. I saved $600 changing to Progressive.
Fast claim response but every year premium goes up, then if I check online I can get same cover for much less! They will go cheaper if I call but not as cheap as the quotes I saw...
This is the insurer of the future. Lower premiums because they're completely online, so Progressive have lower costs which they pass on as lower premiums. It's just a win win for me :-)
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