Progressive Direct car insurance reviews

Progressive Direct
Progressive Direct's overall rating for car insurance

(as rated by the Mozo community)

7.8 / 10

based on 35 reviews

Value for money

Policy coverage

Customer service

Claims handling

Trust

Full review

Recent Progressive Direct car insurance reviews

Progressive Direct

Progressive Direct Comprehensive Insurance car insurance review

Overall rating   10 / 10

I'm extremely happy with Progressive

Progressive are great value for money and the application process is easy. Their online portal is easy to navigate and their product is comprehensive. I saved $600 changing to Progressive.

Full review

Progressive are great value for money and the application process is easy. Their online portal is easy to navigate and their product is comprehensive. I saved $600 changing to Progressive.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Karlie (VIC), reviewed 6 months ago

Progressive Direct

Progressive Direct Comprehensive Insurance car insurance review

Overall rating   9 / 10

Competitive premiums easy sign up.

Very competitive premiums and very easy to sign up.

Full review

Very competitive premiums and very easy to sign up.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   9 / 10

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Kimberlee (NSW), reviewed 7 months ago

Progressive Direct

Progressive Direct Comprehensive Insurance car insurance review

Overall rating   6 / 10

Quick and eaay

All good.

Full review

All good.

    Value for money   6 / 10

    Policy coverage   7 / 10

    Customer service   5 / 10

    Claims handling   -1 / 10

    Trust   -1 / 10

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Robyn (VIC), reviewed 8 months ago

Progressive Direct

Progressive Direct Comprehensive Insurance car insurance review

Overall rating   5 / 10

Cheap to start with , keep checking .....

Fast claim response but every year premium goes up, then if I check online I can get same cover for much less! They will go cheaper if I call but not as cheap as the quotes I saw...

Full review

Fast claim response but every year premium goes up, then if I check online I can get same cover for much less! They will go cheaper if I call but not as cheap as the quotes I saw...

    Value for money   5 / 10

    Policy coverage   6 / 10

    Customer service   1 / 10

    Claims handling   8 / 10

    Trust   4 / 10

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Les (VIC), reviewed 10 months ago

Progressive Direct

Progressive Direct car insurance review

Overall rating   9 / 10

Very competitive prices, pleasant phone staff

2 car bundle deal so much cheaper than any other quote. Contact by email and SMS very efficient.

Full review

2 car bundle deal so much cheaper than any other quote. Contact by email and SMS very efficient.

    Value for money   9 / 10

    Policy coverage   7 / 10

    Customer service   10 / 10

    Claims handling   -1 / 10

    Trust   8 / 10

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Fiona (NSW), reviewed 10 months ago

Progressive Direct

Progressive Direct Comprehensive Insurance car insurance review

Overall rating   8 / 10

Affordable and reliable insurance

The insurance is affordable, and I had no issue with the claim that I put.

Full review

The insurance is affordable, and I had no issue with the claim that I put.

    Value for money   9 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Hendy (NSW), reviewed 11 months ago

Progressive Direct

Progressive Direct Comprehensive Insurance car insurance review

Overall rating   10 / 10

Best premiums in Oz, and prompt online service :-)

This is the insurer of the future. Lower premiums because they're completely online, so Progressive have lower costs which they pass on as lower premiums. It's just a win win for me :-)

Full review

This is the insurer of the future. Lower premiums because they're completely online, so Progressive have lower costs which they pass on as lower premiums. It's just a win win for me :-)

    Value for money   9 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Mike (VIC), reviewed 11 months ago

Progressive Direct

Progressive Direct Comprehensive Insurance car insurance review

Overall rating   7 / 10

Good product

Good excess costs and value for money. I do recommend however it is all based online.

Full review

Good excess costs and value for money. I do recommend however it is all based online.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   6 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Hannah (VIC), reviewed 12 months ago

Progressive Direct

Progressive Direct Comprehensive Insurance car insurance review

Overall rating   9 / 10

Quick and simple

Quick, easy and very well priced.

Full review

Quick, easy and very well priced.

    Value for money   10 / 10

    Policy coverage   9 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Antony (VIC), reviewed about 1 year ago

Progressive Direct

Progressive Direct Comprehensive Insurance car insurance review

Overall rating   7 / 10

Competitive premium, value for money

Real value for money. The premium is much less than the market

Full review

Real value for money. The premium is much less than the market

    Value for money   7 / 10

    Policy coverage   5 / 10

    Customer service   7 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Violet (NSW), reviewed about 1 year ago

Progressive Direct

Progressive Direct Comprehensive Insurance car insurance review

Overall rating   9 / 10

Easy to get done

I like them due to the fact that if you insure 2 cars you get a good price. Compare to some other insurance companies.

Full review

I like them due to the fact that if you insure 2 cars you get a good price. Compare to some other insurance companies.

    Value for money   10 / 10

    Policy coverage   8 / 10

    Customer service   10 / 10

    Claims handling   -1 / 10

    Trust   8 / 10

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Wayne (NSW), reviewed about 1 year ago

Progressive Direct

Progressive Direct Comprehensive Insurance car insurance review

Overall rating   9 / 10

One bargain policy for two or more vehicles

No need to talk on the telephone as it is all done safely, securely and without any hassle on their easy to use website. Their combined policy coverage is fantastic value for people and families with two or more cars.

Full review

No need to talk on the telephone as it is all done safely, securely and without any hassle on their easy to use website. Their combined policy coverage is fantastic value for people and families with two or more cars.

    Value for money   10 / 10

    Policy coverage   8 / 10

    Customer service   10 / 10

    Claims handling   -1 / 10

    Trust   10 / 10

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Brendon (NSW), reviewed over 1 year ago

Progressive Direct

Progressive Direct Comprehensive Insurance car insurance review

Overall rating   8 / 10

Best premiums and great service, friendly staff.

Progressive Online have very low policy pricing and a good online claims system. Very happy with them, and will renew with them in June 2015.

Full review

Progressive Online have very low policy pricing and a good online claims system. Very happy with them, and will renew with them in June 2015.

    Value for money   8 / 10

    Policy coverage   7 / 10

    Customer service   8 / 10

    Claims handling   -1 / 10

    Trust   7 / 10

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Mike (VIC), reviewed over 1 year ago

Progressive Direct

Progressive Direct Comprehensive Insurance car insurance review

Overall rating   9 / 10

Super competitive premiums

We have 2 cars insured with Progressive Direct. After both long and drawn out research we found their quotes to be super competitive. As car insurance goes, the cover suits our needs and is the same cover as offered by other insurance companies...

Full review

We have 2 cars insured with Progressive Direct. After both long and drawn out research we found their quotes to be super competitive. As car insurance goes, the cover suits our needs and is the same cover as offered by other insurance companies but is a lot more affordable. We have not claimed yet so we have not had that experience but judging by the instructions on the website, it seems straightforward. I would recommend Progressive direct to anyone seeking car insurance. My only complaint is that they don't do home insurance!

    Value for money   9 / 10

    Policy coverage   8 / 10

    Customer service   6 / 10

    Claims handling   5 / 10

    Trust   8 / 10

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Nicola (QLD), reviewed almost 2 years ago

Progressive Direct

Progressive Direct car insurance review

Overall rating   8 / 10

Pretty darn cheap

The thing you have to remember is that I have an absolutely rubbish old tin can for a car that I need insurance for if I hit someone who may well bankrupt me with damage to their ride - Given this fact and remembering they will not do a darn...

Full review

The thing you have to remember is that I have an absolutely rubbish old tin can for a car that I need insurance for if I hit someone who may well bankrupt me with damage to their ride - Given this fact and remembering they will not do a darn thing if you are hit by someone else, the price and convenience of offering insurance for damage to other cars [and property] is fantastic as it's about half what you would pay otherwise.

    Value for money   10 / 10

    Policy coverage   4 / 10

    Customer service   3 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Tracey (NSW), reviewed almost 2 years ago

Progressive Direct

Progressive Direct Comprehensive Insurance car insurance review

Overall rating   0 / 10

Worst Insurance Company in AUS

I have just been through the worst 9weeks of my life dealing with a written off car through Progressive. I was accused of lying, fraud and everything else. I had an accident at 6am in the morning and apparently this is dodgy in itself, I was then...

Full review

I have just been through the worst 9weeks of my life dealing with a written off car through Progressive. I was accused of lying, fraud and everything else. I had an accident at 6am in the morning and apparently this is dodgy in itself, I was then put through an interview by a Private Investigator, had to give phone bills, bank statements and a police check to see if I was lying! I was interrogated like a criminal just because it's not ''normal'' to crash a car at 6am on a weekday apparently. I would never ever suggest to anyone to ever sign up with them! They simply do not want to have to pay any money to you. When my claim was finally processed and was told payment in 24 hours...TOOK 6 FURTHER DAYS! On the 6th day I gave my bank details again at 3.15pm and the money was there at 4pm, WHY IT TOOK 5 DAYS I HAVE NO IDEA! Do not not waste money with progressive, They maybe cheaper in some ways but not when you get put through everything I did and would not want anyone else to go through the same!

    Value for money   2 / 10

    Policy coverage   0 / 10

    Customer service   0 / 10

    Claims handling   0 / 10

    Trust   0 / 10

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An (VIC), reviewed about 2 years ago

Progressive Direct

Progressive Direct Comprehensive Insurance car insurance review

Overall rating   10 / 10

Great company

My insurance company stuck up for me and gave me a great deal when nobody else would. I think everybody should switch to them :)

Full review

My insurance company stuck up for me and gave me a great deal when nobody else would. I think everybody should switch to them :)

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Brandon (NT), reviewed about 2 years ago

Progressive Direct

Progressive Direct Comprehensive Insurance car insurance review

Overall rating   9 / 10

Great value for under 25s

Though processing a claim through Progressive had its hassles, they are great value for money for those under 25.

Full review

Though processing a claim through Progressive had its hassles, they are great value for money for those under 25.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   8 / 10

    Trust   9 / 10

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Jessica (VIC), reviewed about 2 years ago

Progressive Direct

Progressive Direct Comprehensive Insurance car insurance review

Overall rating   1 / 10

Lack of customer support

Very very poor customer service when it comes to a claim. Lack of communication, lack of proper investigation into the accident and failed to support us as their customer, but indeed took the word of the other party involved. You would think...

Full review

Very very poor customer service when it comes to a claim. Lack of communication, lack of proper investigation into the accident and failed to support us as their customer, but indeed took the word of the other party involved. You would think they will stand behind you when you need them, but to them, we are just another number in the big picture. As long as you pay the premium, you will be fine. Good luck when claiming!!

    Value for money   5 / 10

    Policy coverage   3 / 10

    Customer service   1 / 10

    Claims handling   1 / 10

    Trust   1 / 10

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Elize (QLD), reviewed about 2 years ago

Progressive Direct

Progressive Direct car insurance review

Overall rating   8 / 10

Good value and easy to make changes

It's good value and easy to use and update, as it is all online.

Full review

It's good value and easy to use and update, as it is all online.

    Value for money   10 / 10

    Policy coverage   8 / 10

    Customer service   5 / 10

    Claims handling   3 / 10

    Trust   5 / 10

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Lauren (VIC), reviewed about 2 years ago

Progressive Direct

Progressive Direct Comprehensive Insurance car insurance review

Overall rating   9 / 10

Great price and speedy customer service

So much cheaper than others. Downfall is email contact only, however have always had timely responses to emails, in fact sometimes quicker than time on hold calling other insurance agencies.

Full review

So much cheaper than others. Downfall is email contact only, however have always had timely responses to emails, in fact sometimes quicker than time on hold calling other insurance agencies.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   9 / 10

    Claims handling   -1 / 10

    Trust   10 / 10

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Melanie (VIC), reviewed about 2 years ago

Progressive Direct

Progressive Direct car insurance review

Overall rating   7 / 10

Competively priced, lousy customer service

Great value for money, however there are a lot of hidden clauses, like no rate protection. TV ads are silly, catchy and effective.

Full review

Great value for money, however there are a lot of hidden clauses, like no rate protection. TV ads are silly, catchy and effective.

    Value for money   10 / 10

    Policy coverage   6 / 10

    Customer service   3 / 10

    Claims handling   1 / 10

    Trust   1 / 10

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Alex (QLD), reviewed about 2 years ago

Progressive Direct

Progressive Direct car insurance review

Overall rating   9 / 10

Good service

Easy provider to deal with.

Full review

Easy provider to deal with.

    Value for money   8 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   5 / 10

    Trust   8 / 10

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Rick (WA), reviewed over 2 years ago

Progressive Direct

Progressive Direct Comprehensive Insurance car insurance review

Overall rating   10 / 10

Best provider, changed from RACQ.

Easy Cheap Reliable Trustworthy

Full review

Easy Cheap Reliable Trustworthy

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Jude (QLD), reviewed over 2 years ago

Progressive Direct

Progressive Direct Comprehensive Insurance car insurance review

Overall rating   8 / 10

Simple to use, very affordable premiums

As I am a young driver, it's almost impossible to find decent cover for my little car which is legitimately listed under my name as the main driver. Progressive is affordable, easy to use as a service and provides very respectable insurance with...

Full review

As I am a young driver, it's almost impossible to find decent cover for my little car which is legitimately listed under my name as the main driver. Progressive is affordable, easy to use as a service and provides very respectable insurance with agreeable terms and conditions. Whilst they may seem a little impersonal due to mainly dealing with customers online, they are reachable to chat to if need be.

    Value for money   8 / 10

    Policy coverage   7 / 10

    Customer service   8 / 10

    Claims handling   9 / 10

    Trust   8 / 10

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Elizabeth (VIC), reviewed over 2 years ago

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