Just tried to organize a debt consolidation loan because we've been through a lot in the past with illness and family and are just starting to get back on track. After doing an online application we had a missed call from QQU. Called them back to see how it went, and it turned into the entire conversation with the lady talking down to me and her even laughing when I told her what car I had (for the application). She then commented on how embarrassing it was for us to be in this amount of debt (like I wasn't aware myself). I didn't mind not getting approved, it was expected. I was simply hoping to make life easier for ourselves. But then have someone pretty much BULLY you about a very personal part of our lives was terrible.
It has great interest rates and friendly service. They don't have very good communication though and takes forever to get a loan approved. They have no ATM at my local town so I have to use another branch's ATM which can cost a fee each time. Internet banking is easy as well which is great.
Qantas Credit Union is a great brand, very trustworthy. It does take a little longer than other financial institutions to obtain credit cards or personal loans from application, but the benefits out weigh the application process. Very basic internet banking though.
I have now had a couple of personal loans held via Qantas Credit Union. They are a great/no frills service who don't overcharge. They don't have an application nor monthly service fee. They don't bog you down with options you don't require therefore are not charged accordingly. It was easy to set up and easy to manage ongoing. The only negative really is the number of branches.
Avoid!! Staff don't seem to listen to the customer or read the application properly. My details were mixed up. Application was also mis-handled. Much better service going with one of the big four (except CBA). I ended up going elsewhere due to the process becoming too painful and them trying to sell other products I simply was not interested in, rather than concentrating on the application.
They don't pass on interest rate cuts in a timely manner but as soon as the reserve bank increases interest rates they increase the rate on their loans.
In a modern day where flexibility seems to have been forgotten, QSCU is king. This loan has no establishment fees, no account keeping fees, and best of all, there is no fee to pay out the loan early. All you do is pay off the loan, and the interest. You don't pay the bank for the privilege of your business. It is honest, transparent and simple. I cannot recommend this loan highly enough.
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Terms from 2 to 7 years. Representative example: a 5 year $30,000 loan at 5.95% would cost $34,757.21 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 5.45% would cost $34,590.57 including fees.
Terms from 1 to 5 years. Representative example: a 5 year $30,000 loan at 4.99% would cost $33,959.97 including fees.
Terms from 1 to 5 years. Representative example: a 5 year $30,000 loan at 5.35% would cost $34,832.61 including fees.
Terms from 3 to 5 years. Representative example: a 5 year $30,000 loan at 6.39% would cost $35,126.40 including fees.
WARNING: The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a personal loan. The comparison rates displayed are calculated based on a loan of $30,000 for a term of 5 years or a loan of $10,000 for a term of 3 years as indicated, based on monthly principal and interest repayments, on a secured basis for secured loans and an unsecured basis for unsecured loans. This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may inﬂuence the cost of the loan.
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