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Qudos Bank (previously Qantas Credit Union) is a customer owned bank and was established in 1959. Qudos Bank has an A2 investment grade rating and offers a full range of banking products including credit cards, home loans, personal loans and saving accounts.
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Love this Bank as there are no hidden charges, and staff are helpful and friendly when I need advice.
Qudos offer competitive rates however like many banks they won’t reduce interest rates for existing customers until you actually go to switch banks. The offset is great and easy to use as an everyday banking account while also accumulating frequent flyer points and reducing your mortgage interest. Also helpful is that when you ring customer service you’re speaking to staff in Australia. I’ve always found them pleasant and helpful with my queries. Waiting times could be improved to make it a top notch product. Also be mindful of the lack of physical branches, which matters when there’s paperwork to be signed in person. Otherwise, with most banking needs being met online these days, their app and online banking is ok, sometimes not intuitive but ultimately useable. I’ve found Qudos to be one of the more reputable and trustworthy banks I’ve used.
Contacted Qudos about their Bunnings promotion on the 28/6. According to their email would receive a reply within 2 business days. Support replied on 5/7 that they did. Created an account, downloaded the app and received my BSB and account details. Deposited $1, received instantly via osko. Then all the problems started. When withdrawing, the transaction was pending. Next day unable to login into app, was frozen, then received an email on 6/7 requesting further verification of identification, which I believe I provided in the sign up. I sent the requested documents on the same day. Qudos verified me and reenabled my account on 17/7. I am still unable to withdraw my money to a working bank account and Payid in my name. I have emailed support, who told me to call up. I have called up and am still unable to transfer. The consultant said my recipient account details were wrong, which is unlikely as I have used the same exact details at other banks and they have worked on the same day as of the failed qudos transaction. It is also unlikely that a customer would get their mobile number wrong which even shows the name registered after one enters the mobile of the payID. Avoid this scam of a bank. Even if it turns out not to be a scam where you can deposit but can never withdraw, the turn around time where they get things done for example look at the dates above which I have provided, to answer a email qudos took 7 days and to verify a photo it took 11 days. Yet to take their clients money, 5 seconds.
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