Real Insurance car insurance reviews

Comparatively priced, but hard to get onto them by phone.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   6 / 10

Claims handling   -1 / 10

Trust   7 / 10

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Never have a problem with my banking, everything always explained so that I understand what I'm doing.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Easy to deal with.

Value for money   8 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   0 / 10

Trust   9 / 10

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I really like Real's Pay As You Drive option. I don't use my car much, and so just by promising not to drive more than x km in a year, I've cut my car insurance bill by several hundred dollars.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Good value and service, polite and reasonably fast response to issues.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Great company, never had any trouble when claiming for a total of five accidents. When they said they would probably write my car off because of the thousands of dollars it would cost to do repairs, they still did the repairs and I still have my lovely car.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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I don't like that premiums change every time I want to leave my car at the airport, and I don't like that I have to ring up again to change back.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Real Insurance is a low cost and reliable business. We have saved a lot by transferring to Real Insurance.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Easy to deal with, no extra charge to pay premium monthly.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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I'm happy with the service I receive, if I ever need to call them for any reason.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Real Insurance is a slow company that looks great on paper and is only valuable if you do not make claims and are looking for a budget. Overall low total sum insurance to payout for that year because it will offer first time deals. Afterwards your price increases tremendously. Real Insurance uses a system of PAYG - Pay-As-You-Go which is a great initiative but I would only recommend them to drivers who know they can stick to the under 5K drive per year. They use independent services such as road-side assistance and battery replacements. They do not have their own company which has it's pros and cons. Their customer service is below average but not as terrible as some other insurance companies. The average time of dealing with a simple matter is about 20 minutes.

Value for money   5 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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No problems.

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   9 / 10

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The policies are very easy to understand and the customer service is outstanding compared to other companies I have used in the past.

Value for money   8 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   7 / 10

Trust   9 / 10

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They have a lot of different policy's to choose from. Great customer service & value for money.

Value for money   -1 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   7 / 10

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Competitive at start/new policy but like all others even if you have never made a claim the premium goes up EVERY year

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   6 / 10

Claims handling   5 / 10

Trust   7 / 10

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Car comprehensive cover at half the price of other insurers

Value for money   10 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Easy online quote

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Happy with dealings to date.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   5 / 10

Trust   7 / 10

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Real are a great company with great customer service. I recommend them to everyone .

Value for money   5 / 10

Policy coverage   5 / 10

Customer service   5 / 10

Claims handling   7 / 10

Trust   7 / 10

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Very competitive prices, heaps cheaper than my previous insurer and every time I've had to call I have never had to wait on hold and everything was fixed up promptly!! A++

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   10 / 10

Claims handling   8 / 10

Trust   10 / 10

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Very efficient

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   5 / 10

Claims handling   5 / 10

Trust   7 / 10

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It was the cheapest one out there, for a P-plater like myself.

Value for money   7 / 10

Policy coverage   6 / 10

Customer service   5 / 10

Claims handling   -1 / 10

Trust   7 / 10

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Calls are not directed overseas.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   0 / 10

Trust   6 / 10

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Always great service, recommend to others.

Value for money   9 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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I know that I can trust this company therefore I can rely on them to do the job well, I also love the accommodation. This company treats people, or should I say customers ,with the utmost respect. There is nothing wrong with this company. They might be just perfect.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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