Terrible to deal with for claims. Hard to get hold of on the phone and dealing with different people every time you call so everything had to be explained again and again.
I have had to deal with my insurance company over the phone, regarding a car accident. They were very understanding and helpful. Arranged everything for me and kept me up to date. Hassle free.
We have had our cars insured through Real for several year as well as 6 other polices. On recently upgrading my car to the same make and model to my previous car, just newer by 7 years, I contacted Real to insure my new, second hand car. This took almost 2 hours on the phone, apparently they were having IT issues, to be told my premium increased from under $900 to $1800. Other than one NO FAULT claim in last 3 years, which I could provide all details of the other driver, nothing else was different, no modifications to car, same address, etc. I was unable to receive a reasonable explanation why the premium was so much higher. I was also asked why I submitted a no fault claim and told that I should not have done this, that I should have waited until I was contacted by the other driver or their insurance company rather than contacting Real. Really?? Why wasn't I told that at the time?? I thought I was meant to inform my insurer if any accident even if not my fault, and I had thought I would not be penalised for this as I was able to provide all the details for the other driver, etc. Not the case apparently! Strongly suggest you check this out if insured with Real. Called back a couple of times but unable to get an explanation why the premium was double, and despite asking was not able to speak to someone who would perhaps know. Even when I called to cancel there was no care that we were taking this, and likely all our policies to another company. So much for valuing loyal costumers.
I have found them to be great, they replaced my windscreen for free under their one free windscreen replacement per year of being insured with them and I had only been insured with them for just over a month, that was five years ago. They also have 100 km free towing. At the time they were, to the best of my knowledge, the only ones that would insure my son's car while he was only on a learners permit.
Always best value insurance. Paid out a car insurance claim promptly and efficiently. Real insurance are good value and trustworthy car insurance.
Been with real car insurance for many years with different vehicles but each and every year they put the price up. It got to the point where I started looking elsewhere to find better rates. When I called to see if they could match or better the other companies they said they could do nothing. I ended up canceling my insurance with them. I thought as I had stuck with them for a while and have had no claims they would value me as a customer but no nothing!
I really like Real's Pay As You Drive option. I don't use my car much, and so just by promising not to drive more than x km in a year, I've cut my car insurance bill by several hundred dollars.
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