Real Insurance car insurance reviews

Real Insurance
Real Insurance's overall rating for car insurance

(as rated by the Mozo community)

8.4 / 10

based on 121 reviews

Value for money

Policy coverage

Customer service

Claims handling

Trust

Pc 2016 car insurance

Featured car insurance from Real Insurance

Recent Real Insurance car insurance reviews

Real Insurance

Real Insurance car insurance review

Overall rating   8 / 10

You get what you pay for

Comparatively priced, but hard to get onto them by phone.

Full review

Comparatively priced, but hard to get onto them by phone.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   6 / 10

    Claims handling   -1 / 10

    Trust   7 / 10

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Sherry (NSW), reviewed 5 months ago

Real Insurance

Real Insurance Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Excellent place to do all my transactions

Never have a problem with my banking, everything always explained so that I understand what I'm doing.

Full review

Never have a problem with my banking, everything always explained so that I understand what I'm doing.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Nannette (NSW), reviewed 6 months ago

Real Insurance

Real Insurance car insurance review

Overall rating   9 / 10

All good

Easy to deal with.

Full review

Easy to deal with.

    Value for money   8 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   0 / 10

    Trust   9 / 10

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Gary (VIC), reviewed 6 months ago

Real Insurance

Real Insurance car insurance review

Overall rating   8 / 10

Saves me heaps because I don't drive much

I really like Real's Pay As You Drive option. I don't use my car much, and so just by promising not to drive more than x km in a year, I've cut my car insurance bill by several hundred dollars.

Full review

I really like Real's Pay As You Drive option. I don't use my car much, and so just by promising not to drive more than x km in a year, I've cut my car insurance bill by several hundred dollars.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Andrew (NSW), reviewed 8 months ago

Real Insurance

Real Insurance Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Competitive prices, good customer service

Good value and service, polite and reasonably fast response to issues.

Full review

Good value and service, polite and reasonably fast response to issues.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Sharon (NSW), reviewed about 1 year ago

Real Insurance

Real Insurance Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Always look after their customer first

Great company, never had any trouble when claiming for a total of five accidents. When they said they would probably write my car off because of the thousands of dollars it would cost to do repairs, they still did the repairs and I still have my...

Full review

Great company, never had any trouble when claiming for a total of five accidents. When they said they would probably write my car off because of the thousands of dollars it would cost to do repairs, they still did the repairs and I still have my lovely car.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Nannette (NSW), reviewed about 1 year ago

Real Insurance

Real Insurance car insurance review

Overall rating   7 / 10

Pretty good overall

I don't like that premiums change every time I want to leave my car at the airport, and I don't like that I have to ring up again to change back.

Full review

I don't like that premiums change every time I want to leave my car at the airport, and I don't like that I have to ring up again to change back.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Tracey (QLD), reviewed about 1 year ago

Real Insurance

Real Insurance Comprehensive Car Insurance car insurance review

Overall rating   6 / 10

Satisfied customer

Real Insurance is a low cost and reliable business. We have saved a lot by transferring to Real Insurance.

Full review

Real Insurance is a low cost and reliable business. We have saved a lot by transferring to Real Insurance.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Angelica (NSW), reviewed about 1 year ago

Real Insurance

Real Insurance Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Competitive premiums

Easy to deal with, no extra charge to pay premium monthly.

Full review

Easy to deal with, no extra charge to pay premium monthly.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Tracey (VIC), reviewed about 1 year ago

Real Insurance

Real Insurance Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Happy to get my statement online

I'm happy with the service I receive, if I ever need to call them for any reason.

Full review

I'm happy with the service I receive, if I ever need to call them for any reason.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Jennifer (SA), reviewed over 1 year ago

Real Insurance

Real Insurance car insurance review

Overall rating   3 / 10

Slow customer service, only good if you 'PAYG'

Real Insurance is a slow company that looks great on paper and is only valuable if you do not make claims and are looking for a budget. Overall low total sum insurance to payout for that year because it will offer first time deals. Afterwards your...

Full review

Real Insurance is a slow company that looks great on paper and is only valuable if you do not make claims and are looking for a budget. Overall low total sum insurance to payout for that year because it will offer first time deals. Afterwards your price increases tremendously. Real Insurance uses a system of PAYG - Pay-As-You-Go which is a great initiative but I would only recommend them to drivers who know they can stick to the under 5K drive per year. They use independent services such as road-side assistance and battery replacements. They do not have their own company which has it's pros and cons. Their customer service is below average but not as terrible as some other insurance companies. The average time of dealing with a simple matter is about 20 minutes.

    Value for money   5 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Stephanie (VIC), reviewed over 1 year ago

Real Insurance

Real Insurance Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Good service.

No problems.

Full review

No problems.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Ken (VIC), reviewed over 2 years ago

Real Insurance

Real Insurance car insurance review

Overall rating   9 / 10

Great loyalty customer reduced premiums

The policies are very easy to understand and the customer service is outstanding compared to other companies I have used in the past.

Full review

The policies are very easy to understand and the customer service is outstanding compared to other companies I have used in the past.

    Value for money   8 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   7 / 10

    Trust   9 / 10

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Kelli (SA), reviewed over 2 years ago

Real Insurance

Real Insurance Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

I would recommend them to everyone.

They have a lot of different policy's to choose from. Great customer service & value for money.

Full review

They have a lot of different policy's to choose from. Great customer service & value for money.

    Value for money   -1 / 10

    Policy coverage   7 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   7 / 10

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Angela (VIC), reviewed over 2 years ago

Real Insurance

Real Insurance Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Competitive premiums, at least at the beginning!

Competitive at start/new policy but like all others even if you have never made a claim the premium goes up EVERY year

Full review

Competitive at start/new policy but like all others even if you have never made a claim the premium goes up EVERY year

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   6 / 10

    Claims handling   5 / 10

    Trust   7 / 10

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George (NSW), reviewed over 2 years ago

Real Insurance

Real Insurance Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Excellent premiums.

Car comprehensive cover at half the price of other insurers

Full review

Car comprehensive cover at half the price of other insurers

    Value for money   10 / 10

    Policy coverage   8 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Phil (NSW), reviewed over 2 years ago

Real Insurance

Real Insurance car insurance review

Overall rating   10 / 10

Saves me 100.00 each year

Easy online quote

Full review

Easy online quote

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Francine (VIC), reviewed over 2 years ago

Real Insurance

Real Insurance Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Premiums competitive

Happy with dealings to date.

Full review

Happy with dealings to date.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   5 / 10

    Trust   7 / 10

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Margaret (NSW), reviewed over 2 years ago

Real Insurance

Real Insurance Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Great company.

Real are a great company with great customer service. I recommend them to everyone .

Full review

Real are a great company with great customer service. I recommend them to everyone .

    Value for money   5 / 10

    Policy coverage   5 / 10

    Customer service   5 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Lisa (VIC), reviewed over 2 years ago

Real Insurance

Real Insurance Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Great premiums and customer service

Very competitive prices, heaps cheaper than my previous insurer and every time I've had to call I have never had to wait on hold and everything was fixed up promptly!! A++

Full review

Very competitive prices, heaps cheaper than my previous insurer and every time I've had to call I have never had to wait on hold and everything was fixed up promptly!! A++

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   8 / 10

    Trust   10 / 10

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Rickki (NSW), reviewed over 2 years ago

Real Insurance

Real Insurance Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Good times

Very efficient

Full review

Very efficient

    Value for money   7 / 10

    Policy coverage   7 / 10

    Customer service   5 / 10

    Claims handling   5 / 10

    Trust   7 / 10

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Damien (VIC), reviewed over 2 years ago

Real Insurance

Real Insurance car insurance review

Overall rating   7 / 10

Flexible to suit every customer.

It was the cheapest one out there, for a P-plater like myself.

Full review

It was the cheapest one out there, for a P-plater like myself.

    Value for money   7 / 10

    Policy coverage   6 / 10

    Customer service   5 / 10

    Claims handling   -1 / 10

    Trust   7 / 10

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Cas (NSW), reviewed over 2 years ago

Real Insurance

Real Insurance Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Good follow up

Calls are not directed overseas.

Full review

Calls are not directed overseas.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   0 / 10

    Trust   6 / 10

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Rob (NSW), reviewed over 2 years ago

Real Insurance

Real Insurance Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Personal service, value for money.

Always great service, recommend to others.

Full review

Always great service, recommend to others.

    Value for money   9 / 10

    Policy coverage   8 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Margaret (NSW), reviewed over 2 years ago

Real Insurance

Real Insurance Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Awesome customer service

I know that I can trust this company therefore I can rely on them to do the job well, I also love the accommodation. This company treats people, or should I say customers ,with the utmost respect. There is nothing wrong with this company. They...

Full review

I know that I can trust this company therefore I can rely on them to do the job well, I also love the accommodation. This company treats people, or should I say customers ,with the utmost respect. There is nothing wrong with this company. They might be just perfect.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Hudson (WA), reviewed almost 3 years ago

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