Resimac is a law unto themselves. I will certainly be looking to switch my investment loan. The Royal Commission has been a waste of money. None of the banks have changed, they are still treating the customers like fools. When the RBA changes the interest rates, Resimac may or may not pass on the interest rate reduction. But if they do pass on the drop in interest rate it takes 4 weeks to pass on the rate reduction. BUT when the rate does up, it goes up over night. When i asked Resimac to explain why it takes 4 weeks to reduce the interest rate, they said they have to set their computers. They must use different computers to create the interest rates increase because it goes up over night. Gee they must think the general public is stupid. Who with half a brain would use that as a reason for not passing on the interest rate.
Resimac has not passed on rate cuts and has indicated they have incurred increased overheads - that's not my problem - however, the main reason for the poor rating is the interest offset account that they managed to completely stuff up. It was inconvenient to pay at Westpac, but the broker and the company stated by having the offset account, I could pay at the local post office. I started getting overdue 'phone calls, pointed out that there was a credit in the account which exceeded fortnightly payments and after several weeks went by, started getting the threats. They were repeatedly advised the fortnightly payments were in the account they set up. In the end, a trip to Westpac and had to withdraw the funds and pay into the "correct" account. I thought the problem was solved until I was sent a letter stating they had released the funds from the offset account several months later, and because of that, they realized there were duplicate credits on the loan account. So without consultation, they increased the loan by the "mistakenly released off set account", and hence I was seen as being in default. Did they ask me to pay additional funds to the loan account to cover their error? No. Have they been upfront about what they are doing? No. I had never heard of Resimac until I met a broker. Worst decision to go from Commonwealth to these rouges, and just for a 1% rate drop. Because of their error, I am seen as a liability. Current best rate they are giving me as a platinum client is 4.54%. Reserve bank rates are at 0.25%, major banks passing on cuts, most around 2%. Just don't believe this company's actions (because they represent investment companies etc - mine is Colonial) is acceptable banking practice. But when I signed up, I didn't know they were a non-bank. 7 years of lousy service both from their broker representative and the company it's self. Stay away.
Recently refinanced to resimac. Must admit, the process of obtaining finance approval was horrendous (staff member quit and my file went unattended for several weeks which almost cost me securing the house) but once the home loan was approved, it has been smooth so far.
Never consider this as a bank option, run a mile from this bank option. This bank has zero customer consideration. They call their department "customer care"; there is NO customer care - it is just focused on greed from this bank. In October 2019 the RBA reduced the rate by .25%, Resimac wrote to it customers and said they would reduce it by .15% and keep the rest. Then it took almost a month to pass on the rate reduction. We are now in March 2020 and the RBA has reduced another .25%, and Resimac still has not passed. The RBA is proposing another .25% rate cut. Do not expect them to cut.
I don't trust them. The rate I was given a month ago was far higher than the existing loans out there and higher than what was advertised. They are making up some technical excuse as to why the interests are at todays rate.
Worst customer service. Their system of charging extra fees is mind boggling and unique. They will tell you that they can fix the direct debit date and change the date to what you want to be for the yearly fee but will surprise you with some lies.
Great "no frills" options for those of us that don't want to be hounded by the banks and want a well priced Mortgage. We all want to live a happy life without the pressure of an over-priced mortgage. Homeloans Ltd has allowed myself and my family to achieve this. Every time we have had a question it was easy to access friendly and helpful customer service representatives. We are very happy customers!
I like this online lender because they are very easy to deal with from the get go. I needed a loan quick and they stepped up to the challenge. More importantly, they do what they promise and more. Several times, they have told me they will update me on the progress of my loan within a fortnight. Instead of a progress update, I got an approval in half that time! :) A very happy customer here.
The customer service has always been exceptional each time I have been required to contact our financial institution. The staff were friendly, patient & very helpful with each of my enquiries. If I am ever asked by family and friends, I always suggest to check out their products as they may have something for them. This particular institute does not have its own ATMS throughout Australia, however, we can access a few other banking ATMs at no fee cost to us for a limited number of transactions each month. The local branch does not complete cash, eft, bank cheques transactions however many of it services are accessible through Australia Post, Online or by telephone.
Don't like this bank (call centre) - Very bad communicators - Left to wait in queue for 55 mins - Calls drop out - Other Call Centre staff being heard during my calls on a few occasions laughing loudly during call. - Being belittled by staff member over phone.
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