Never consider this as a bank option, run a mile from this bank option. This bank has zero customer consideration. They call their department "customer care"; there is NO customer care - it is just focused on greed from this bank. In October 2019 the RBA reduced the rate by .25%, Resimac wrote to it customers and said they would reduce it by .15% and keep the rest. Then it took almost a month to pass on the rate reduction. We are now in March 2020 and the RBA has reduced another .25%, and Resimac still has not passed. The RBA is proposing another .25% rate cut. Do not expect them to cut.
I don't trust them. The rate I was given a month ago was far higher than the existing loans out there and higher than what was advertised. They are making up some technical excuse as to why the interests are at todays rate.
Worst customer service. Their system of charging extra fees is mind boggling and unique. They will tell you that they can fix the direct debit date and change the date to what you want to be for the yearly fee but will surprise you with some lies.
Great "no frills" options for those of us that don't want to be hounded by the banks and want a well priced Mortgage. We all want to live a happy life without the pressure of an over-priced mortgage. Homeloans Ltd has allowed myself and my family to achieve this. Every time we have had a question it was easy to access friendly and helpful customer service representatives. We are very happy customers!
I like this online lender because they are very easy to deal with from the get go. I needed a loan quick and they stepped up to the challenge. More importantly, they do what they promise and more. Several times, they have told me they will update me on the progress of my loan within a fortnight. Instead of a progress update, I got an approval in half that time! :) A very happy customer here.
The customer service has always been exceptional each time I have been required to contact our financial institution. The staff were friendly, patient & very helpful with each of my enquiries. If I am ever asked by family and friends, I always suggest to check out their products as they may have something for them. This particular institute does not have its own ATMS throughout Australia, however, we can access a few other banking ATMs at no fee cost to us for a limited number of transactions each month. The local branch does not complete cash, eft, bank cheques transactions however many of it services are accessible through Australia Post, Online or by telephone.
Don't like this bank (call centre) - Very bad communicators - Left to wait in queue for 55 mins - Calls drop out - Other Call Centre staff being heard during my calls on a few occasions laughing loudly during call. - Being belittled by staff member over phone.
After recent chat I'm disgusted and changing banks
Well I have to admit until the last phone call I have had with Homeloans I am absolutely disgusted in the way the person on the phone has just spoken with me. I recently bought a new home, after selling my last one and my mortgage was with Keystart My house is now getting close to lockup. I decided to contact Homeloans so I can arrange an additional $10k to finish off floor coverings and blinds etc. The person Carry or someone on the phone just well and truly blew me off and was shockingly rude to me down the phone. Saying you have no chance of lending money, your house isn't even complete yet, and I have no equity in my house. My reply was that OK, seeing as though Homeloans has taken on my mortgage on credit cards I thought I'd give you first option to fund the extra $10000. He pretty much laughed in my face saying its not going to happen. I then mentioned other banks have been throwing money at me so that's not a problem for funds but I'd prefer to keep it with my mortgage bank. He then went on saying my lend is at 99% and I paid a $25k mortgage lenders insurance. I said I'm only here giving you the option and if not I'll take my business elsewhere, to which he laughed again and ended up hanging the phone up on me. Are you for real? I have been 100% happy with everything Homeloans has sorted for me up until this point. I might have only been with you for the last 3 months organizing progress payments. I've now already decided to change banks after a 6 month period just because of this one rude childish 'customer service' consultant on the other end of the phone. Not happy.
Too many unexpected fees, can't get on the lowest interest package and little ability to negotiate. I went through broker and have never had any personal contact despite a couple of escalated complaints, poor customer service. My house is under contract and settles in two working days, except its been held up by homeloans unless I pay another valuation fee. My issue is I payed for one two weeks ago for practical completion and for final payment to the builder, this one is pure extortion as they have leverage over the settlement - no pay - no settle. Not much I can do. The sale price is $100k over the finance amount so everybody should be happy.....not Home loans, they still want their valuation fee saying we get charged by the wholesaler. So why don't they say no to the wholesale funder ( advantedge) on behalf of the customer? Answer: because they don't care as long as they get your money. Stay well away from companies like Homeloans that aren't prepared to do what's right for the customer.
We took out two successive mortgages with Homeloans Ltd. On each occassion the initially attractive interest rates became progressively less competitive, steadily creeping up against other banks offerings, and their own advertised rates. We have now taken out a mortgage with loans.com.au, who passed on the recent interest rate in full.
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