At application process they had my last name incorrectly spelt. I filled in a letter they asked for me to fill in to update my surname and they still didn't update my name or send out a correct card stating my actual correct surname. I was on the same annual income as the beginning of my initial application (I lowered my credit limit) and I asked for an increase some time later as I needed help for lawyer fees to settle my divorce and Skye wouldn't allow an increase, despite regular and ongoing repayments and having the same annual income. The staff would take up to even a week to respond and lack of customer service. At no point was I ever satisfied with customer service.
I am (or was) a customer of "Flexigroup" aka Skye Mastercards. Their customer service is terrible. I have rang for two weeks now to try have my credit card account closed after being payed, each time led on a goose chase. They reported a late payment on my spotless credit file due to a misunderstanding and refuse to remove it, so i am forced to take legal action. Stay away!
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