Customer service with Insurance company excellent. Not so great with the repair company, first time great, second timeme below standard.
I’d like to let you know this is the worst insurance mob in the world. My accident happened over 2 weeks ago and wasn’t at fault at all! Someone else done damage to my car and waited till TODAY to call and get in contact with someone. I’ve called your company multiple times (NO ANSWER) or for someone to call me about it all to find when my car was getting fixed to find out I had be there to witness my car to be assessed. (Which is the first I’ve ever heard of that) To receive the text at 3:50pm to find out I had 10 mins to get there. Your company is fuckin beyond a joke I wouldn’t recommend this company to anyone! Your service is shit. I have nothing nice to say at all!
Hello I am with Suncorp Car Insurance and when we needed them, witch was twice, they were fantastic and so helpful and everything was done for us and the results was wonderful. My Husband and I would recommend them to everyone, the staff are so helpful, honest and very fair, your very shaken up after an accident and they made sue we were healthy and safe, Thank you for letting us share our experience.
I like Suncorp because they have discounts for multiple policies. Their range of policies suits me and the prices are reasonable compared to providers out there that I've looked at. Have only had to make a couple of claims (less than $5k each) and the process was pretty straightforward.
Back in 2017 I had to make a claim through Suncorp insurance as unfortunately my car was considered a write off. They were absolutely amazing to deal with and went above and beyond to help with organising everything from down to the rental car, payment to other person involved, payment made out to myself for my car and even the tow truck needed to take my car to the impound lot. After I received my new car I was adamant I wanted to go back with Suncorp car insurance and continue to be happy with their services 4 years later and thankfully have not had to make any further claims. I have had a couple of months where I have had to post pone monthly insurance payments and they go above and beyond to accomodate me to help with any financial burdens I might have. 10/10 recommend!
Suncorp insurance provided me with great service and communication with a car accident claim that I was involved in. I was given full details of the incident process. My car was handled with great care and all follow up was dealt accordingly.
I had a windshield claim. I was supposed to pay $600 towards the cost. They covered it. You cannot get better. Speak nicely with them.
This Insurance may be a bit more expensive than others but the service and care and dealing with claims is great hardly any waiting times and they do it sll for you and always keep you pisted whats happenong with ypur claim. Well done Suncrp use excel in everything.
The customer service is really prompt and helpful. They answer the phone pretty quickly, no long waits. They recognise and serve me well as a customer.
We haven't dealt with any claims as of yet so we aren't to certain how they are..but I'm not confident that if we were to they will be there for us.. we just simply pay and we don't get any form.of contact or anything..it's just simply there.
I moved and my premiums went up! Not happy.
I recommend this upmarket comprehensive car insurance as they deliver prestige customer service.
I've always banked with Suncorp so they are really people.
Nothing fancy insurance. Easy to use online platform.
Substandard/Poor Insurance. Tow and repairs way too long over a month for simple incident. CS and complaints process disgraceful. Expect your excess payment before continuing with claim but then very poor attention after that Beware…stay away…listen to reviews of others. Better insurance found with quick search of the internet.
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