I just had a wind screen replaced on my Santa Fe. The tech doing the job was the best. He was an O'brian tech and did the best windscreen replacement. He went above just a windscreen replacement, he put in new seals and hung the traffic cam, ect. I would high recommend their service.
Vero by Suncorp was easy to set up, clear and transparent. I have yet to make a claim, so perhaps my views will change, but all the initial work was painless.
When my car was stolen they misunderstood that the car was left unlocked and tried to use that against me to not provide the coverage that I pay for and expect. Unbelievable and unprofessional. Absolute horrible customer service too. They shut you down and are unable to help their customers in any way.
Only company to be insured with good reason, is that are respected by the panel beating industry and I am lead to believe that are very fair to deal with.
A typical insurer, expect the expected.
A very quick turnaround and response from the accident despite Covid-19 restrictions in place in Melbourne. All the paperwork was processed swiftly and efficiently by Suncorp.
Good reputation, has been easy to access details via website. Only made one claim so far and was handled well, though I did a lot of ground work getting witnesses details and chasing up a red light camera review which took months.
Quick online claims with a 24 hour response time.
Made claiming the new carseat from a not at fault accident difficult. Took a few weeks to be able to be paid out after many follow ups. Their approved repairer was a large company focused on turning cars over as quickly as possible. (Gemini Auto 2/5 stars on productreview.com.au). Body work was sloppy and had to be taken back to reparier to do again. Remember that suncorp allows you to pick your repairer. Please do some research and do not succumb to bullying tactics to use their repairer.
I think the premiums could be more competitive. They don't have a driver rating which makes it hard when getting quotes from other companies.
Suncorp is the only insurer that does not have a time limit on replacement new for old in the case a car is written off. Great value for the insurance paid. Very efficient and professional.
Not at all happy with our current car insurance. We had 5 vehicles with them under a family discount policy and almost every month our premiums rose a little. Then when hubby bought another car the rude man on the phone said they wouldn't insure it for the finance amount and if we didn't like it maybe we should consider moving to 'Shannons' insurance. Also our book value is excessively low on the vehicles they are still covering. I have since cancelled 2 of the policies and am in the process of finding another insurer.
I have been with Suncorp for my car insurance for many years. The premium was too expensive compare to other providers. However, I stayed with them for a while because I trust company's name. Heard from others, they are good with rental cars and speed of handling the claims. They understood COVID-19 circumstance of financial hardship for repayment fairly well. Overall, I will recommend this company only to those who are willing to pay extra for its trust of brand reputation. If you own a less expensive car or older model, and you are still young, I would say to look at other insurance companies out there.
Suncorp provides great hassle free car insurance. Everything from the app, the claim process and renewal process is easy.
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