New car replacement for the life of policy providing no breaks in policy was the reason I signed with Suncorp Insurance when buying a new car. I considered changing insurers when I lost my job, it meant changing to an insurer that didn’t have the new for old replacement, or the included extras, or a heap of other benefits, however premium was much cheaper. I spoke to Suncorp and they reduced my premium to an even better amount for a 12 month period, keeping my new for old policy and all the extras! Customer service agents that understand and acknowledge real life situations!
Not good at all with the repairs as well as customer service. My car was in an an accident and they towed it to Summer Hill smash repairs and then they realised that place is not under their recommendations so they moved the car to Westwood repair centre after 8 days. I still have not gotten it back as they are still waiting for parts, despite saying I would have my car back soon. Just a few days ago, I talked to the insurance company and they checked everything with the repairer who said it would definitely be ready by Thursday or Friday. But today I called back again and there had been no progress.
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