They have been great for me over the last year and a half.
Onshore staff that are well trained and listen. Claims process is quick and easy. Price is typically higher than competition but the value is worth it.
Doesn't include roadside assist etc. Very basic cover for a high price.
After being involved in an accident that I was not responsible for my car, a Mercedes E250 was sent for repair to SMART Capital for body repairs. Once I got my car back a week later the parking sensors started playing up. Suncorp is refusing to own the fact that the parking sensors were damaged while my car was under their care. The sensors were working perfectly fine even after the accident they only start playing up when I got the car back from SMART Capital (check their reviews). I would not recommend this insurance if you driving a premium car ( Mercedes, BMW) as they seem to deal with garages that are not qualified to deal with these type of cars. Twice I received conflicting report from SMART Capital first saying the car was perfectly fine there was no issues whatshowever (must be my imagination) second report saying there was a software issue but they were not responsible for it and it was not caused by the accident. Suncorp took my car for a second time for ten days without giving me a replacement car. I had to UBER to attend multiple medical and physiotherapy appointment to treat injury sustained during car accident Jhon the Suncorp Employee that I was dealing with did not care much and did not show empathy.
I had a contents claim many years ago with them - so easy. Top customer service but had to wait a long time to be answered.
I cancelled my policy due to a price hike of 250$. I waited 1 month & 1 day for a refund which was only given after I pointed out that they had lied on recorded phone calls & I threatened legal action! Not recommended that anyone use this company
Suncorp is the best customer service I've ever had. Always telling friends and family how great they are.
I have been a customer for over 30 years and hold many policies. We just had to claim on our car insurance and our car was written off just. My first two conversations with Suncorp consultants were horrible, they both had no care at all to my problem. I was ready to change my insurance and banking to someone else until today. My last phone call which was to take a $3000 pay out plus having to pay for 8 months insurance for the car which is so wrong. The car was in perfect condition and to replace it we are looking at at least $7000 for a young man who was 40km over the speed limit and caused 5 cars damage - ours the worse. It's not even Suncorp that has to pay it but one employee named Kelly made me feel important and was understanding to my frustration and anger to a situation that has financially broken us. Because of Kelly they have not lost a customer.
New car replacement for the life of policy providing no breaks in policy was the reason I signed with Suncorp Insurance when buying a new car. I considered changing insurers when I lost my job, it meant changing to an insurer that didn’t have the new for old replacement, or the included extras, or a heap of other benefits, however premium was much cheaper. I spoke to Suncorp and they reduced my premium to an even better amount for a 12 month period, keeping my new for old policy and all the extras! Customer service agents that understand and acknowledge real life situations!
Not good at all with the repairs as well as customer service. My car was in an an accident and they towed it to Summer Hill smash repairs and then they realised that place is not under their recommendations so they moved the car to Westwood repair centre after 8 days. I still have not gotten it back as they are still waiting for parts, despite saying I would have my car back soon. Just a few days ago, I talked to the insurance company and they checked everything with the repairer who said it would definitely be ready by Thursday or Friday. But today I called back again and there had been no progress.
Only reason I keep this policy going is because if my car is written off I get a new replacement regardless of age.
Great to deal with. Easy straight forward process and I would recommend them to all my family and friends.
Suncorp CTP has always been the one to use. Pricing is competitive and they are a name you can trust.
Great service whenever I’ve had to ring them.
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