This bank was great until they decided to increase our 1.95% fixed interest rate to 2.14% on the settlement day of the purchase of our first home. They didn't even, call but gave us the information via email on settlement day. They said they contacted our broker prior to settlement, however this is false. It's safe to say this definitely put a dampener on what should have been a positive experience. My partner and I are first year teachers and this banks mantra of "supporting teachers" in my experience is rubbish and the complete contrary. Furthermore, they were rude, arrogant and not understanding at all on the phone. Not even willing to negotiate or help in anyway. Once our 4 year term is up we are 100% going elsewhere. Very negative experience.
I have been treated with courtesy at all times when dealing with TMB. Customer service is excellent, low fees and easy online devices have ensured I have remained a customer. The only negative is the fact that there is only one physical branch in WA.
An extremely good insurance option for teachers. While I’ve had slight difficulties with customer service before, the benefits overwhelmingly outweigh the downsides.
App is great, customer service is great, but money takes too long to appear in my account.
Amazing bank! I’ve been a member for nearly 20 years and have never had a problem.
Not a bad bank. The app is east to use for any person but the customer service could use some work.
The institution is well established and has an excellent record.
Since the only physical branch is on Sydney, I do all my contacting via telephone or internet. This has never been a problem. Staff are excellent. I access cash via cashout at supermarkets - no charges. Monthly printouts are sent. It is easy to organise regular payments of various accounts, including my own credit cards.
I've been with this bank for about 8 years now and I have had no problems with them. They are always friendly to talk to. Always want to go the extra mile to help me out. Nothing seems to be a problem for them. I've tried other banks but this one I've always come back to. They have better pricing and value. They call me if there's any problems. I recommend this bank to everyone.
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