I believe TIO are a great affordable insurance choice. I’ve always found it easy and prompt to update personal details, etc. However I have not yet (thankfully) had to make a claim! I have faith in the fact they will be pleasant to deal with in this process also.
Made a claim and very straight forward and easier than I thought - Easy to deal with via phone and email - No waiting on hold - Value for money.
Their premiums are high, but they cover us for all the things we might need to claim for. As we live in Darwin, we can have pretty wild weather, and any damage to our car is all covered by our insurance.
Excellent pricing, hard to find a company in Darwin that covers everything from accidents to cyclone damage. Friendly consultants and wouldn't go through anyone else for my insurance.
We have had to make a claim through TIO on our previous car as I was stopped at a traffic light and the car behind me rear ended us. The level of customer service was fantasticand the damage was fixed within two weeks. They took care of everything. Both my husband and I would recommend TIO to anyone. We also have our contents insurance through them because they are just so good.
Hassle-free, simple to access and covered me for exactly what I was asking for. Contacted me only when it was necessary and with all of the information I required.
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