UniBank is more concerned with providing solid reliable service to each customer than skimming every cent possible to improve it's bottom line.
I do not think Unicredit looks after existing customers very well. I tried to change the interest rate to fixed rate, they told me to come in to their office and I did, but the documents were not ready, never received any apologies or information after that. Their website is not very user friendly. In the end we decided to switch the banks. Although our new bank tried to settle the transfer, they did not answer, did not try to assist the process. It has been more than 4 weeks now, we are still waiting. When they found out that we were switching the banks, they tried to match the rate, but it was too late. We have already found out they are no good for the existing customers, our decision did not change. They should know that we have choices and should look after the existing customers as well as new customers.
Customer service was fantastic and very informative. Repayment options were flexible which was perfect for me, and the ability to pay-out anytime with no fees is so helpful. Have absolutely nothing negative to say about UniCredit.
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