UniBank reviews

UniBank
UniBank overall rating

(as rated by the Mozo community)

6.8 / 10

based on 6 reviews

 

Price

Features

Customer service

Convenience

Trust

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Latest UniBank reviews

UniBank

UniBank savings account review

Overall rating   8 / 10

Good

Wouldn't change banks any time soon :)

Full review

Wouldn't change banks any time soon :)

    Price   7 / 10

    Features   6 / 10

    Customer service   8 / 10

    Convenience   7 / 10

    Trust   8 / 10

Less

Kim (QLD), reviewed over 3 years ago

UniBank

UniBank home loan review

Overall rating   3 / 10

Poor customer service

I do not think Unicredit looks after existing customers very well. I tried to change the interest rate to fixed rate, they told me to come in to their office and I did, but the documents were not ready, never received any apologies or information...

Full review

I do not think Unicredit looks after existing customers very well. I tried to change the interest rate to fixed rate, they told me to come in to their office and I did, but the documents were not ready, never received any apologies or information after that. Their website is not very user friendly. In the end we decided to switch the banks. Although our new bank tried to settle the transfer, they did not answer, did not try to assist the process. It has been more than 4 weeks now, we are still waiting. When they found out that we were switching the banks, they tried to match the rate, but it was too late. We have already found out they are no good for the existing customers, our decision did not change. They should know that we have choices and should look after the existing customers as well as new customers.

    Price   3 / 10

    Features   3 / 10

    Customer service   0 / 10

    Convenience   2 / 10

    Trust   0 / 10

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Kayla (WA), reviewed over 3 years ago

UniBank

UniBank personal loan review

Overall rating   6 / 10

So far it's been good service - very friendly

I was inquiring about the card status. The first rep I couldn't understand at all. He said he was going to transfer me, but disconnected the call. The second rep transferred me to someone else. She was fine until I started asking questions. Then...

Full review

I was inquiring about the card status. The first rep I couldn't understand at all. He said he was going to transfer me, but disconnected the call. The second rep transferred me to someone else. She was fine until I started asking questions. Then her tone became rude and annoyed. She couldn't handle someone who was upset and tried to not even honor my request for a supervisor until I forced her to. The supervisor pretty much admitted that this is the culture they have.they do not have supervisors available for reps when they have a request for one. As someone whose worked in customer service one the phones in different industries I find it to be disturbing. It is not a company I ever will deal with again and I would highly discourage anyone else from dealing with them as well.

    Price   8 / 10

    Features   7 / 10

    Customer service   8 / 10

    Convenience   6 / 10

    Trust   8 / 10

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Mozo reviewer (NT), reviewed about 5 years ago

UniBank

UniBank car loan review

Overall rating   10 / 10

Great customer service, no early pay-out fees

Customer service was fantastic and very informative. Repayment options were flexible which was perfect for me, and the ability to pay-out anytime with no fees is so helpful. Have absolutely nothing negative to say about UniCredit.

Full review

Customer service was fantastic and very informative. Repayment options were flexible which was perfect for me, and the ability to pay-out anytime with no fees is so helpful. Have absolutely nothing negative to say about UniCredit.

    Price   9 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   5 / 10

    Trust   10 / 10

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Jordan (WA), reviewed over 5 years ago

UniBank

UniBank bank account review

Overall rating   9 / 10

Nice rates and good customer services.

Like this product as it is easy to use, and there is easy access to it.

Full review

Like this product as it is easy to use, and there is easy access to it.

    Price   10 / 10

    Features   6 / 10

    Customer service   8 / 10

    Convenience   5 / 10

    Trust   3 / 10

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Sophie (WA), reviewed over 5 years ago

UniBank

UniBank Term Deposit term deposit review

Overall rating   9 / 10

Flexible options, good return, great service

Unicredit have the lowest minimum deposit $500 and terms as short as 1 month. Makes it very easy to manage money you don't need for a while, and get a fantastic return at the same time.

Full review

Unicredit have the lowest minimum deposit $500 and terms as short as 1 month. Makes it very easy to manage money you don't need for a while, and get a fantastic return at the same time.

    Price   9 / 10

    Features   8 / 10

    Customer service   9 / 10

    Convenience   9 / 10

    Trust   9 / 10

Less

David white (WA), reviewed over 6 years ago

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