Your selected credit cards
An Australian financial services business, Virgin Money, operated under the Virgin brand, offers a range of great value products, including credit cards, superannuation, home insurance and travel insurance.
Your selected credit cards
It is an average product. It does offer free travel insurance and a $129 flight voucher each year, but you have to call them to arrange the voucher which is a bit dodgy on their part. It's like they want you to forget (which I have). You pay for it in the annual fee though.
I wish I looked up these reviews prior to applying for a credit card through virgin money. By far the worst customer service I have ever received by ANY organisation I even get better service from a fast food service than this. If I could rate 0 or below I would. Every person I spoke with gave me different information so you will end up getting handballed from one apartment to another without given the chance to realise you are about to get transferred once again. When I asked to speak with complaints I was then transferred back to the main customer service line. Got through to complaints and they barely tool the time to take note of the service and complaint received because all he wanted to do was provide me with a complaint ID and and brush me off too. Beleive me when I say THEY are not worth you time and energy listen to the other reviews DON'T DO IT
Easy to sign up and be approved. Lacks a bit in comparison by not allowing a digital card to be used immediately
Does what a credit card does. Interest free period could catch you out. Velocity points good
The worst credit card I have ever had. The app is rubbish you can't even see your transactions. Constantly receiving Fraud charges! Useless overseas. I purchased a new Apple iPhone this year and I have been constantly charged fraudulently by Apple every month since July. Cancelled my Virgin Credit Card and changed my Apple password so many times.... how can they keep getting this so wrong? Now here we are in November and still, charges appear from Apple on the 2nd of November, I could see it because I couldn't access the transactions (statement) until the 20th of November. This card and bank is so outdated and bad!! It's also useless when travelling, I was in Thailand at the start of the year and you can't even look at your statement to pay the amount due. It is not recognised anywhere. Pack your stuff and get out Virgin you are useless!
It takes 3 days for my transfer to show up in my credit card. I cannot have payments come out when I need to as the money I transferred is in limbo. I have never had this happen before with any other card.
Don t do it, just don't do it. We have been asked 6 times to send and re send h extra details through as they had not received it. When we checked they confirmed they had all the information. 10 days later we were contacted to say they were still waiting on our information. A true definition of incompetent.
I applied for this card after checking that a balance transfer is possible due to my current card having a unique transfer requirement. I was told it was, after being approved for a $18k card, I was told it was not. So now I am saddled with a card I can't use for the primary reason I needed one. There has been no follow up, no assistance, and no response to a complaint I submitted. I 1000% regret even applying, and never would have if they didn't provide incorrect information, which I cannot help but feel I was told just to get me to open a card with them.
Took out a card with a bonus points offer. Points were not credited after eligible time. Customer service had no idea what offer this was despite this being on the website consistently for past 6 months. The agent advised it needed to be investigated and they would contact me within 5 days. 10 days later and no contact. When I followed up, they said the card I applied for had no offer, despite the exact same offer is shown on the website with the exact same card design that I have. They offered to close my account and made no attempt to resolve. Rubbish.
They charge INTL transactions fees even you process the payment via an Australian terminal. Non of the other banks do it.
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