Powerdirect Electricity

Founded in 1997, Powerdirect is an electricity supplier who caters to both Australian homes and businesses.

Who is Powerdirect?

With the backing of AGL, Powerdirect offers both residential and business customers a number of great value electricity deals including renewable energy options.

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Where is Powerdirect available?

Powerdirect currently offers electricity plans to households and businesses in New South Wales, Victoria, Queensland, South Australia and the Australian Capital Territory. If you’re looking for electricity plans in any of these states you may be able to apply with Powerdirect.

ACT NSW QLD NT SA TAS WA VIC
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Powerdirect electricity plans and packages

Powerdirect makes choosing an electricity plan for your home or business straightforward with two different types of plan - a Standard Retail Contract and a Market Contract. A Standard Retail Contract is governed by the energy market regulator in your specific state, which means the rates and terms of your plan are set by the regulator. On the other hand, the rates and terms offered in the Market Contract are set by Powerdirect itself and are likely to differ from a Standard Contract.

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Powerdirect features to keep in mind

Easy payment options

When it comes time to pay your electricity bill you’ll have plenty of convenient options. Powerdirect not only allows customers to pay via direct debit and BPAY, you can also pay with your credit card over the phone or with a cheque in the mail.

Greendirect

Consumers looking for a clean energy option for their home or business will be able to choose just how much of their electricity mix is generated from renewables - from as little as 10% renewables all the way up to 100%.

Pricing promise

If Powerdirect changes its electricity prices during your contract period you’ll be entitled to end the contract without paying the termination fees that would generally be applicable. You’ll have 20 days to act without penalty.

Hardship policy

If you’re a residential customer and are having a tough time financially you may for Powerdirect’s Staying Connected Program.

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Switching and moving with Powerdirect

Moving or switching with Powerdirect is convenient and simple - just give them or call or jump on their website. Just bear in mind that if you’re moving house it may take a few days for your new electricity connection to be set up, while switching could take a couple of months as it’s done at the time of your next scheduled meter read.

Powerdirect customer reviews

The Mozo communicty has rated Powerdirect products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

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Powerdirect Electricity
Overall
6.7 /10
Price
Bill clarity
Customer service
Green Friendly
62 reviews

Recent Powerdirect electricity reviews

  • Powerdirect Electricity review

    Overall rating   10 / 10
    Excellently discounted premiums.

    I have always been provided with the best discounts available since I have been with PowerDirect. I often have telemarketers contacting me via phone or at my front door. They offer great discounts and when they ask me what my present discount is with PowerDirect, they always say thank and good bye. They can never match that discount.

    Price
    10 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Less
    Stephen, New South Wales, reviewed 5 months ago
  • Powerdirect Electricity review

    Overall rating   9 / 10
    Great customer service and good pricing

    Just happy with there service and pricing, but every one needs to do there own reserch when looking for a provider.

    Price
    9 / 10
    Bill clarity
    6 / 10
    Customer service
    8 / 10
    Less
    John, South Australia, reviewed 5 months ago
  • Powerdirect Electricity review

    Overall rating   5 / 10
    Average service.

    Not very engaging company, unable to look at usage online and not helpful when I rang to ensure we were on the best plan.

    Price
    4 / 10
    Bill clarity
    6 / 10
    Customer service
    2 / 10
    Less
    Angela, South Australia, reviewed 10 months ago
  • Powerdirect Electricity review

    Overall rating   3 / 10
    Not competitive

    Very inflexible regarding their billing cycles. Will be looking to switch shortly.

    Price
    4 / 10
    Bill clarity
    3 / 10
    Customer service
    2 / 10
    Green Friendly
    3 / 10
    Less
    Tracey, Victoria, reviewed 12 months ago
  • Powerdirect Electricity review

    Overall rating   9 / 10
    Great!

    Have not had a problem at all so far. Their bills arrive with plenty of time to pay them off unlike other energy providers such as Origin.

    Price
    8 / 10
    Bill clarity
    9 / 10
    Customer service
    9 / 10
    Less
    Alan, New South Wales, reviewed about 1 year ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

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