Powerdirect Electricity

Founded in 1997, Powerdirect is an electricity supplier who caters to both Australian homes and businesses.

Who is Powerdirect?

With the backing of AGL, Powerdirect offers both residential and business customers a number of great value electricity deals including renewable energy options.

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Where is Powerdirect available?

Powerdirect currently offers electricity plans to households and businesses in New South Wales, Victoria, Queensland, South Australia and the Australian Capital Territory. If you’re looking for electricity plans in any of these states you may be able to apply with Powerdirect.

ACT NSW QLD NT SA TAS WA VIC
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Powerdirect electricity plans and packages

Powerdirect makes choosing an electricity plan for your home or business straightforward with two different types of plan - a Standard Retail Contract and a Market Contract. A Standard Retail Contract is governed by the energy market regulator in your specific state, which means the rates and terms of your plan are set by the regulator. On the other hand, the rates and terms offered in the Market Contract are set by Powerdirect itself and are likely to differ from a Standard Contract.

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Powerdirect features to keep in mind

Easy payment options

When it comes time to pay your electricity bill you’ll have plenty of convenient options. Powerdirect not only allows customers to pay via direct debit and BPAY, you can also pay with your credit card over the phone or with a cheque in the mail.

Greendirect

Consumers looking for a clean energy option for their home or business will be able to choose just how much of their electricity mix is generated from renewables - from as little as 10% renewables all the way up to 100%.

Pricing promise

If Powerdirect changes its electricity prices during your contract period you’ll be entitled to end the contract without paying the termination fees that would generally be applicable. You’ll have 20 days to act without penalty.

Hardship policy

If you’re a residential customer and are having a tough time financially you may for Powerdirect’s Staying Connected Program.

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Switching and moving with Powerdirect

Moving or switching with Powerdirect is convenient and simple - just give them or call or jump on their website. Just bear in mind that if you’re moving house it may take a few days for your new electricity connection to be set up, while switching could take a couple of months as it’s done at the time of your next scheduled meter read.

Powerdirect customer reviews

The Mozo communicty has rated Powerdirect products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

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Powerdirect Electricity
Overall
6.7 /10
Price
Bill clarity
Customer service
Green Friendly
68 reviews

Recent Powerdirect electricity reviews

  • Powerdirect Electricity review

    Overall rating   7 / 10
    Very good.

    I have never had a problem with this company. I have been with them now for around 6 years.

    Price
    7 / 10
    Bill clarity
    7 / 10
    Customer service
    7 / 10
    Green Friendly
    7 / 10
    Less
    Lisa, Queensland, reviewed 8 days ago
  • Powerdirect Electricity review

    Overall rating   8 / 10
    OK.

    They are OK.

    Price
    7 / 10
    Bill clarity
    8 / 10
    Customer service
    6 / 10
    Less
    Traci, Victoria, reviewed 14 days ago
  • Powerdirect Electricity review

    Overall rating   7 / 10
    Happy customer.

    Very easy to deal with. Very quick change from grid power to solar. Happy customer.

    Price
    8 / 10
    Bill clarity
    9 / 10
    Customer service
    8 / 10
    Less
    Heather, New South Wales, reviewed 18 days ago
  • Powerdirect Electricity review

    Overall rating   1 / 10
    I wouldn't use the provider again.

    They never recorded any information i gave them so repeated questions, made it extreamly difficult to communicate with. I dont understand why they say they are recording your information when they obviously dont. Every mistake they could make, they did.

    Price
    1 / 10
    Bill clarity
    5 / 10
    Customer service
    1 / 10
    Green Friendly
    3 / 10
    Less
    Alicia, South Australia, reviewed about 1 month ago
  • Powerdirect Electricity review

    Overall rating   3 / 10
    Very Disappointed with their service

    As per all Energy providers they don't care about existing customers. They have offers to new customers all the time while not looking after existing customers. Every account I receive has errors on it , concession not applied ,incorrect readings etc. I have decided to change providers and now they have come up with a better deal , why can they do that now?

    Price
    4 / 10
    Bill clarity
    5 / 10
    Customer service
    2 / 10
    Green Friendly
    1 / 10
    Less
    John, Victoria, reviewed about 2 months ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

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