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Powerdirect Electricity

Powerdirect

Founded in 1997, Powerdirect is an electricity supplier who caters to both Australian homes and businesses.

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Who is Powerdirect?

With the backing of AGL, Powerdirect offers both residential and business customers a number of great value electricity deals including renewable energy options.


Powerdirect availability

ACT NSW QLD NT SA TAS WA VIC

Where is Powerdirect available?

Powerdirect currently offers electricity plans to households and businesses in New South Wales, Victoria, Queensland, South Australia and the Australian Capital Territory. If you’re looking for electricity plans in any of these states you may be able to apply with Powerdirect.

Powerdirect electricity plans and packages

Powerdirect makes choosing an electricity plan for your home or business straightforward with two different types of plan - a Standard Retail Contract and a Market Contract. A Standard Retail Contract is governed by the energy market regulator in your specific state, which means the rates and terms of your plan are set by the regulator. On the other hand, the rates and terms offered in the Market Contract are set by Powerdirect itself and are likely to differ from a Standard Contract.

Powerdirect plans

  • Electricity


Powerdirect features to keep in mind

Easy payment optionsEasy payment options

When it comes time to pay your electricity bill you’ll have plenty of convenient options. Powerdirect not only allows customers to pay via direct debit and BPAY, you can also pay with your credit card over the phone or with a cheque in the mail.

GreendirectGreendirect

Consumers looking for a clean energy option for their home or business will be able to choose just how much of their electricity mix is generated from renewables - from as little as 10% renewables all the way up to 100%.

Pricing promisePricing promise

If Powerdirect changes its electricity prices during your contract period you’ll be entitled to end the contract without paying the termination fees that would generally be applicable. You’ll have 20 days to act without penalty.

Hardship policyHardship policy

If you’re a residential customer and are having a tough time financially you may for Powerdirect’s Staying Connected Program.


Switching and moving with Powerdirect

Moving or switching with Powerdirect is convenient and simple - just give them or call or jump on their website. Just bear in mind that if you’re moving house it may take a few days for your new electricity connection to be set up, while switching could take a couple of months as it’s done at the time of your next scheduled meter read.

Powerdirect customer reviews

Powerdirect Electricity

Overall 6.6

Price

Bill clarity

Customer service

Green Friendly

60 Reviews

Recent Powerdirect electricity reviews

Powerdirect

Powerdirect Electricity review

Overall rating   5 / 10

Average service.

Not very engaging company, unable to look at usage online and not helpful when I rang to ensure we were on the best plan.

Full review

Not very engaging company, unable to look at usage online and not helpful when I rang to ensure we were on the best plan.

    Price   4 / 10

    Bill clarity   6 / 10

    Customer service   2 / 10

Less

Angela, South Australia, reviewed 4 months ago

Powerdirect

Powerdirect Electricity review

Overall rating   3 / 10

Not competitive

Very inflexible regarding their billing cycles. Will be looking to switch shortly.

Full review

Very inflexible regarding their billing cycles. Will be looking to switch shortly.

    Price   4 / 10

    Bill clarity   3 / 10

    Customer service   2 / 10

    Green Friendly   3 / 10

Less

Tracey, Victoria, reviewed 5 months ago

Powerdirect

Powerdirect Electricity review

Overall rating   9 / 10

Great!

Have not had a problem at all so far. Their bills arrive with plenty of time to pay them off unlike other energy providers such as Origin.

Full review

Have not had a problem at all so far. Their bills arrive with plenty of time to pay them off unlike other energy providers such as Origin.

    Price   8 / 10

    Bill clarity   9 / 10

    Customer service   9 / 10

Less

Alan, New South Wales, reviewed 6 months ago

Powerdirect

Powerdirect Electricity review

Overall rating   7 / 10

Time will tell

I am new to this provider but so far so good.

Full review

I am new to this provider but so far so good.

    Price   7 / 10

    Bill clarity   10 / 10

    Customer service   7 / 10

Less

Helen, Queensland, reviewed over 1 year ago

Powerdirect

Powerdirect Electricity review

Overall rating   10 / 10

Fair in their pricing

I have been with Powerdirect for about 8 years at home and at work, yet have had no trouble and they are always there when you need them.

Full review

I have been with Powerdirect for about 8 years at home and at work, yet have had no trouble and they are always there when you need them.

    Price   10 / 10

Less

Suzanna, Queensland, reviewed over 2 years ago

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